In-Demand Service leader Jobs in Ballarat, Vic

Customer Contact Officer
Serco Plc —Ballarat VIC
- Part-time
- Customer service
- Computer skills
- On-the-job training
- Employee assistance program
Shift Supervisor
Guzman y Gomez —Wendouree VIC
- Part-time
- Supervising experience
- Leadership
- Employee assistance program
Quick Apply
Educational Leader
Lumora Early Learning Centre —Wendouree VIC
- $25.32 - $41.45 an hour
- Part-time
- Bachelor's degree
- First Aid Certification
- In-person
Quick Apply
1d
Service Leader
Camp Australia —Ballarat VIC
- Part-time
- Childcare
- First Aid Certification
- Parental leave
- Employee assistance program
Recruiter
Brandt Tractor —Ballarat VIC
- Full-time
- Administrative experience
- Recruiting
- Organisational skills
Quick Apply
7d
Team Leader
Coles Supermarkets —Ballarat VIC
- Full-time
- Leadership
- Communication skills
- Time management
- Employee stock purchase plan
- Parental leave
2d
Agriculture Operational and Digital Administrator - Ballarat
McCain Foods Limited —Ballarat VIC
- Full-time
- Microsoft Excel
- Administrative experience
- Computer skills
7d
Team Leader - Lived Experience Active
Grampians Health —Ballarat VIC
- $116,579 - $119,641 a year
- Full-time
- Leadership
- Communication skills
13d
Operations Trading Manager
Coles Supermarkets —Sebastopol VIC
- Full-time
- Employee stock purchase plan
- Parental leave
3d
Full Time 2IC - Ballarat
Universal Store —Wendouree VIC
- Full-time
- Customer service
- Supervising experience
- Leadership
- Employee discount
Senior Learning Consultant
State Revenue Office —Ballarat VIC
- $100,894 - $114,476 a year
- Full-time
- Hybrid work
- Negotiation
3d
Training Administrator - Fixed Term
Brandt Tractor —Ballarat VIC
- Temporary
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
14d
Part Time Sales Assistant - Wendouree, VIC
Ally Fashion —Wendouree VIC
- Part-time
- Employee discount
- Referral program
Qualified Chef
The Red Lion Hotel —Ballarat VIC
- $76,515 - $79,500 a year
- Full-time
- In-person
Quick Apply
10d
Wholegoods Inventory Manager
Brandt Tractor —Ballarat VIC
- Full-time
- Microsoft Excel
- Data analysis skills
- Supervising experience
Quick Apply
Regional Safety Coordinator
Brandt Tractor —Ballarat VIC
- Full-time
- Analysis skills
- No degree
- Communication skills
Quick Apply
Store Manager - BWS - Blue Bell Hotel Drive
BWS —Wendouree VIC
- Full-time
- Leadership
- Employee assistance program
Quick Apply
8d
Dependency Management Consultant
Accenture —Ballarat VIC
- Full-time
- Analysis skills
- Agile
- Communication skills
- Parental leave
Sales Travel Consultant
Flight Centre Brand —Ballarat VIC
- $70,000 - $138,000 a year
- Full-time
- Organisational skills
- AI
- Employee discount
Expressions of Interest - Solution Lead
Accenture —Ballarat VIC
- Full-time
- Engineering
- Bachelor's degree
- Agile

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Customer Contact Officer

Serco Plc -
Ballarat VIC

Apply Now

Job Details

Part-time

Benefits

Employee rewards program
On-the-job training
Employee assistance program

Qualifications

Customer service
Computer skills

Full Job Description

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

Fully paid, 5 weeks full-time comprehensive on-the-job training at our contact centre
Ongoing training tailored to your personal and career development goals, including opportunities outside your current team or location
Access to our extensive benefits including our rewards and discounts program
Working in a friendly and diverse team with inclusivity and care at the heart of everything we do
Access to Sonder, our 24/7 Employee Assistance Program

Make an impact at Serco

Based onsite in Ballarat, you’ll join a values-based team and do interesting work which matters in helping Victorians access essential public services.

Creating a positive and consistent experience for every customer through every interaction is at the heart of what we do.

As a Customer Contact Officer, you will respond and direct all inbound calls as well as complete online enquiries on behalf of our State Government client.

Guided by and following work instructions provided by the system we use, you’ll actively listen to each caller to understand their needs and their enquiry.

As a Customer Contact Officer, you’ll make a positive impact by:

Allocating calls to the most appropriate area or referral based on the callers’ need with support from the system and work instructions we use
Making the referral path and transfer the caller to the most appropriate service, e.g. 000, Crimestoppers., etc.
Completing a crime report or other report types in a timely manner

Important to know

Our team members answer inbound phone calls from Victorian citizens for non-emergency situations.Sometimes callers share details that others may find distressing such as family violence, assault, death or injury.

It’s important to note that whilst you may be exposed to this information, you will not need to handle these call types through to resolution.

The task requires you to follow prescribed work instructions and transfer these calls to the most appropriate channel.

You will receive regular check-ins with your Team Leader and be provided with resources to seek help and build your own tailored personal wellbeing plan.

Serco is a place for you

As a Customer Contact Officer, you’ll be servicing customer inbound and making outbound calls on behalf of our Victorian Government client.

Your passion for supporting customers and ability to communicate effectively will assist with resolving enquiries and creating a positive experience for our customers.

As a fast-growing and successful global company, Serco’s services span across the areas of justice, defence, space, customer services, health, and urban mobility.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.

You could be a great fit if you have:

Demonstrated experience providing high quality customer service in a fast-paced environment
The ability to competently navigate software platforms/screens simultaneously
Listen and communicate effectively and show empathy
The ability to maintain a calm, resilient composure
Demonstrated experience in the highest standards of professional conduct, supporting others and working collaboratively in a team environment
An interest in learning new information and embracing feedback on the job

To be considered for this role, you must be:

An Australian Citizen or hold an appropriate unrestricted work rights
Willing to complete pre-employment and security checks, along with computer competency and cognitive assessments
Must be able to accomodate to 24/7 rotating roster

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.

Apply Now

Refine Your Search

service leader jobs in ballarat, vic

Customer Contact Officer

Shift Supervisor

Educational Leader

Service Leader

Recruiter

Team Leader

Agriculture Operational and Digital Administrator - Ballarat

Team Leader - Lived Experience Active

Operations Trading Manager

Full Time 2IC - Ballarat

Senior Learning Consultant

Training Administrator - Fixed Term

Part Time Sales Assistant - Wendouree, VIC

Qualified Chef

Wholegoods Inventory Manager

Regional Safety Coordinator

Store Manager - BWS - Blue Bell Hotel Drive

Dependency Management Consultant

Sales Travel Consultant

Expressions of Interest - Solution Lead

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