In-Demand information officer Jobs in ballarat, vic

Enquiries Officer
Department of Government Services —Ballarat VIC
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Customer Service Officer/ Licence Testing Officer
VicRoads —Ballarat VIC
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- Gym membership
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Customer Contact Officer
Serco Plc —Ballarat VIC
- Part-time
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- Computer skills
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Client Services and Support Officer
Federation University Australia —Ballarat VIC
- $75,918 a year
- Part-time
- Customer service
- Research
- Microsoft Office
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Senior Application Support Officer
Department of Government Services —Ballarat VIC
- $81,496 - $98,955 a year
- Full-time
- Working with children
- Computer skills
1d
Operations Officer - Emergency Management
Victoria State Emergency Service —Ballarat VIC
- $100,894 - $114,476 a year
- Full-time
10d
Operations Officer - Emergency Management
State Emergency Service Victoria —Ballarat VIC
- $100,894 - $114,476 a year
- Full-time
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Health Information Administrative Services Officer
Grampians Health —Ballarat VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Emergency Communications Officer (Ballarat)
Triple Zero Victoria —Ballarat VIC
- $57,086 - $66,110 a year
- Full-time
- Free parking
- Paid training
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Field Research Officer - VIC - Ballarat
Roy Morgan —Ballarat VIC
- Weekend availability
- No experience needed
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Senior Provision and Planning Officer
Department of Education —Ballarat VIC
- $116,413 - $140,849 a year
- Full-time
- Hybrid work
- Communication skills
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Human Resources, Payroll and Administration Officer - Full time Fixed Term
Government schools —Ballarat VIC
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ICT Business Systems Officer Hybrid
Central Highlands Water —Ballarat VIC
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Accounts Receivable Officer
UFS Healthcare —Ballarat VIC
- Urgently hiring
- ERP systems
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8d
Canteen Support - Part time - Fixed Term 5 days 10.30am - 2pm daily
Government schools —Ballarat VIC
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Assessment and Authorisation
Accenture —Ballarat VIC
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- Bachelor's degree
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Customer Service Officer/ Licence Testing Officer
VicRoads —Ballarat VIC
Deliver registration and licensing services around the needs of our customers in a dynamic environment, over the counter, face to face, by telephone and in…
$65,027 - $70,334 a year
1d

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Enquiries Officer

Department of Government Services
Ballarat VIC

Apply Now

Job Details

Part-time | Full-time
$62,104 - $79,753 a year
5 hours ago

Full Job Description

Overview

Work Type: Ongoing - Full-time or part-time

Salary: $62,104 - $79,753

Grade: VPS 2

Occupation: Customer service

Location: Grampians - Ballarat

Reference: 11249

About the Branch

The Information and Dispute Services Centre (IDSC) provides contact centre services across Consumer Affairs Victoria’s legislative remit, including information and advice related, but not limited, to:

Renting and tenancy
Residential Tenancy Bond Authority
Australian Consumer Law
Occupational licensing schemes administrated by Consumer Affairs Victoria (CAV)
Responsible Service of Gaming Helpline.

About the Role

To deliver these services, IDSC Enquiries Officers receive, evaluate and respond to phone calls, and online enquiries from consumers, renters, businesses and rental providers. The officer responds by providing information and advice on the suite of legislation that CAV administers, and front-line compliance in our dispute services.

There are multiple Full Time & Part Time Ongoing positions available. The work location for these positions is Ballarat.

Key Accountabilities include

As primary point of contact for services by CAV, effectively and efficiently attend to and resolve telephone and online enquiries from consumers, traders, rental providers, renters and the general public.
Provide accurate relevant legislative advice and information on the rights and responsibilities of consumers, traders, rental providers and renters. Provide authoritative advice about dispute avoidance and resolution. Make appropriate referrals within CAV or to a wide range of other Agencies.
Ascertain and analyse all relevant information towards achieving dispute settlement and determining potential breaches of legislation. Generate complaint/enquiry and referral correspondence in hard-copy or electronic transmission form.
Collect/process information for enquiry and complaint handling on screen-based system. In the course of resolving enquiries, identify, record and report on issues and developing trends in the marketplace.

About You

We are seeking applicants who have demonstrated experience from the following criteria:

Customer Focus: Understand customer requirements and how work addresses customer needs; identify opportunities to improve services; committed to delivering high quality outcomes for clients.
Managing Difficult Conversations: Considers other’s points of view; understands that there are different ways of interpreting words and actions; constructively communicates concerns and issues.
Influence and Persuasion: Understands the pros/cons of a different approaches; uses direct logical persuasion in a discussion or presentation by using concrete examples, facts and figures to support their argument.
Communicate with Impact: Organises information in a logical sequence; includes content appropriate to the purpose and audience.
Critical Thinking and Problem Solving: Seeks resolution of problems through policy or process guidelines; otherwise seeks guidance by providing information and ideas relevant towards resolution of problem. Understands concepts enabling improvements in critical thinking and problem solving.

This position is only open to applicants with relevant rights to work in Australia.

You must be an Australian citizen, as this role requires a security clearance.

For more information, please see the Position Description

How to apply

Apply before the advertised closing date 11:59pm on Thursday, 18 June 2026. All applications should include:

a resume; and
a cover letter which addresses the key selection criteria (within three pages).

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.

Applications close Thursday 18 June 2026 at 11.59pm

Posted

4 June 2026

Apply Now

Refine Your Search

information officer jobs in ballarat, vic

Enquiries Officer

Customer Service Officer/ Licence Testing Officer

Customer Contact Officer

Client Services and Support Officer

Senior Application Support Officer

Operations Officer - Emergency Management

Operations Officer - Emergency Management

Health Information Administrative Services Officer

Emergency Communications Officer (Ballarat)

Field Research Officer - VIC - Ballarat

Senior Provision and Planning Officer

Human Resources, Payroll and Administration Officer - Full time Fixed Term

ICT Business Systems Officer Hybrid

Accounts Receivable Officer

Canteen Support - Part time - Fixed Term 5 days 10.30am - 2pm daily

Assessment and Authorisation

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