In-Demand Care team leader Jobs in Ballarat, Vic

Customer Contact Officer
Serco Plc —Ballarat VIC
- Part-time
- Customer service
- Computer skills
- On-the-job training
- Employee assistance program
Team Leader - Lived Experience Active
Grampians Health —Ballarat VIC
- $116,579 - $119,641 a year
- Full-time
- Leadership
- Communication skills
Early Childhood Teacher - (Lucas Kindergarten, Part Time)
Y Kinders —Lucas VIC
- Part-time
- Management
- First Aid Certification
- On-the-job training
Quick Apply
Personal Care Assistant - PCA
Nurse Next Door Home Care Services —Ballarat VIC
- Caregiving
- Care plans
Retail Associate | Sunglass Hut | C | Vic | Wendouree
Sunglass Hut —Wendouree VIC
- Call employer
- Sales
- Communication skills
- Health insurance
- Annual leave
11d
Administration Assistant - TCP/Restorative Care
Grampians Health —Ballarat VIC
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
Part Time Sales Assistant - Wendouree, VIC
Ally Fashion —Wendouree VIC
- Part-time
- Employee discount
- Referral program
Bakery Manager
Woolworths Supermarkets —Wendouree VIC
- Full-time
- Bakery
- Leadership
- Parental leave
14d
Associate Dispenser | OPSM | C | Vic | Ballarat
OPSM —Ballarat VIC
- Call employer
- Communication skills
- Health insurance
- Annual leave
Full Time 2IC - Ballarat
Universal Store —Wendouree VIC
- Full-time
- Customer service
- Supervising experience
- Leadership
- Employee discount
Team Leader - Infant & Child Mental Health
Grampians Health —Ballarat VIC
- $47.03 - $62.70 an hour
- Full-time
- Master's degree
- Social Work
- Leadership
Restaurant Manager - Schnitz Ballarat
Schnitz —Ballarat VIC
- $70,000 - $75,000 a year
- Full-time
- Management
- Leadership
Early Childhood Teachers- Ararat Region, Casual
Y Kinders —Ballarat VIC
- Management
- First Aid Certification
- On-the-job training
Quick Apply
Early Childhood Teacher - (Lucas Kindergarten, Casual)
Y Kinders —Lucas VIC
- Call employer
- Management
- First Aid Certification
- On-the-job training
Quick Apply
Early Childhood Teacher - (Maryborough region, Casual)
Y Kinders —Ballarat VIC
- Management
- First Aid Certification
- On-the-job training
Quick Apply
Early Childhood Teacher - (Sunraysia region, Casual)
Y Kinders —Ballarat VIC
- Management
- First Aid Certification
- On-the-job training
Quick Apply
Early Childhood Teacher - (Buloke region, Casual)
Y Kinders —Ballarat VIC
- Management
- First Aid Certification
- On-the-job training
Quick Apply
2IC
Story House Early Learning —Wendouree VIC
- Full-time
- First Aid Certification
- Employee discount
Certificate III Educator - (Sunraysia region, Casual)
Y Kinders —Ballarat VIC
- Management
- First Aid Certification
- On-the-job training
Quick Apply
Certificate III Educator - (Buloke region, Casual)
Y Kinders —Ballarat VIC
- Management
- First Aid Certification
- On-the-job training
Quick Apply

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Customer Contact Officer

Serco Plc -
Ballarat VIC

Apply Now

Job Details

Part-time

Benefits

Employee rewards program
On-the-job training
Employee assistance program

Qualifications

Customer service
Computer skills

Full Job Description

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

Fully paid, 5 weeks full-time comprehensive on-the-job training at our contact centre
Ongoing training tailored to your personal and career development goals, including opportunities outside your current team or location
Access to our extensive benefits including our rewards and discounts program
Working in a friendly and diverse team with inclusivity and care at the heart of everything we do
Access to Sonder, our 24/7 Employee Assistance Program

Make an impact at Serco

Based onsite in Ballarat, you’ll join a values-based team and do interesting work which matters in helping Victorians access essential public services.

Creating a positive and consistent experience for every customer through every interaction is at the heart of what we do.

As a Customer Contact Officer, you will respond and direct all inbound calls as well as complete online enquiries on behalf of our State Government client.

Guided by and following work instructions provided by the system we use, you’ll actively listen to each caller to understand their needs and their enquiry.

As a Customer Contact Officer, you’ll make a positive impact by:

Allocating calls to the most appropriate area or referral based on the callers’ need with support from the system and work instructions we use
Making the referral path and transfer the caller to the most appropriate service, e.g. 000, Crimestoppers., etc.
Completing a crime report or other report types in a timely manner

Important to know

Our team members answer inbound phone calls from Victorian citizens for non-emergency situations.Sometimes callers share details that others may find distressing such as family violence, assault, death or injury.

It’s important to note that whilst you may be exposed to this information, you will not need to handle these call types through to resolution.

The task requires you to follow prescribed work instructions and transfer these calls to the most appropriate channel.

You will receive regular check-ins with your Team Leader and be provided with resources to seek help and build your own tailored personal wellbeing plan.

Serco is a place for you

As a Customer Contact Officer, you’ll be servicing customer inbound and making outbound calls on behalf of our Victorian Government client.

Your passion for supporting customers and ability to communicate effectively will assist with resolving enquiries and creating a positive experience for our customers.

As a fast-growing and successful global company, Serco’s services span across the areas of justice, defence, space, customer services, health, and urban mobility.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.

You could be a great fit if you have:

Demonstrated experience providing high quality customer service in a fast-paced environment
The ability to competently navigate software platforms/screens simultaneously
Listen and communicate effectively and show empathy
The ability to maintain a calm, resilient composure
Demonstrated experience in the highest standards of professional conduct, supporting others and working collaboratively in a team environment
An interest in learning new information and embracing feedback on the job

To be considered for this role, you must be:

An Australian Citizen or hold an appropriate unrestricted work rights
Willing to complete pre-employment and security checks, along with computer competency and cognitive assessments
Must be able to accomodate to 24/7 rotating roster

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.

Apply Now

Refine Your Search

care team leader jobs in ballarat, vic

Customer Contact Officer

Team Leader - Lived Experience Active

Early Childhood Teacher - (Lucas Kindergarten, Part Time)

Personal Care Assistant - PCA

Retail Associate | Sunglass Hut | C | Vic | Wendouree

Administration Assistant - TCP/Restorative Care

Part Time Sales Assistant - Wendouree, VIC

Bakery Manager

Associate Dispenser | OPSM | C | Vic | Ballarat

Full Time 2IC - Ballarat

Team Leader - Infant & Child Mental Health

Restaurant Manager - Schnitz Ballarat

Early Childhood Teachers- Ararat Region, Casual

Early Childhood Teacher - (Lucas Kindergarten, Casual)

Early Childhood Teacher - (Maryborough region, Casual)

Early Childhood Teacher - (Sunraysia region, Casual)

Early Childhood Teacher - (Buloke region, Casual)

2IC

Certificate III Educator - (Sunraysia region, Casual)

Certificate III Educator - (Buloke region, Casual)

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