Magic Hand Car Wash, Australia’s best-rated Car Wash, is seeking an experienced, results-driven leader who has a passion for outstanding customer service.
About the role
At Magic, we recognize that our Site Managers are critical to the operations of our business. Without a strong and capable leader who can bring out the best in our teams, our customers, and our team members, we know that true success is just not possible.
That’s why we’re looking for an amazing individual with experience from similar service industries such as fast food, retail, or better yet, car washes, to join our 23+ strong National Car Wash network.
Our Site Managers are responsible for the day-to-day running of the car wash business, as well as thinking big picture on how to continuously lift the bar on performance and sales.
Here are some of the things you’ll be doing in the role:
- Recruiting, onboarding, inducting, training, supervising, and developing employees to ensure a skilled and high-performing workforce.
- Championing and delivering exceptional customer service by ensuring a consistent and positive customer experience.
- Determining product mix, stock levels, service standards, and operational requirements.
- Formulating and implementing purchasing, sales, and marketing strategies, including setting prices and promotional activities.
- Promoting and advertising the establishment's goods and services to maximise sales and customer engagement.
- Working alongside your team members in the driveway to understand their individual skill sets and skill gaps, providing regular on-the-job feedback and training as per our One Magic Way (our processes and ways of working unique to our brand that deliver a high quality clean every single time)
- Managing daily store operations, including site presentation, equipment maintenance, and ensuring all facilities are maintained to a high standard.
- Encouraging a customer-centric culture amongst the team – helps build their appreciation for the work they do and how it helps our customers to instil pride in a job well done
- Selling goods and services to customers and providing advice on products, memberships, and service options.
- Maintaining accurate records of stock levels, sales, financial transactions, and operational performance.
- Create and lead a team environment where the team is unified, supports one another, and is challenged individually, looking for their next role to grow
- Managing the commercial aspects of the business to deliver the profit model and look for ways to improve it
- Interpreting data and business reports to constantly improve the operations e.g. rosters and team mix, wages, productivity, etc. that deliver results
- Ensuring compliance with all workplace policies, occupational health and safety legislation, environmental requirements, and relevant statutory obligations.
- Having fun! Sure, washing cars is physically challenging, but it should be fun, and we want all of our teams to enjoy the work they do.
Our car wash sites are open 7 days a week so availability to work weekends as well as throughout the week is a must.
What makes a great Outlet Manager at Magic?
Apart from the usual character traits of being incredibly motivated, ambitious, and entrepreneurial, the Site Manager at Magic must be someone who gets people. Both their teams and their customers. Someone who takes the time to understand them and put in place solutions to meet, or even better yet, exceed their needs and expectations.
3 years of experience in managing a team that operates via an established system, like a fast food, a service business, or a large retail outlet with more than 10 team members is a must-have.
Equally important is a leader who leads from the front – who gets their hands dirty and works alongside the team to prove their credibility and set the standard for quality results through their actions.
Our teams thrive when the leader is a great people coach with the technical skills necessary to get the customer journey right.
- Previous carwash experience is preferred but not required
- Applicants without any experience in our industry will need to do some pre-training before management training to learn what “good” looks like on the driveway.
- Have an understanding of business systems
- Experience in coaching, training, and mentoring
- Proven history of people development & building teams
- KPI and results-driven
- AQF associate degree, Advanced Diploma or Diploma
What’s in it for you?
Celebrating our 30th year in business, we’ve fine-tuned a business model and customer offer that has proven itself across our 24-plus sites, Australia-wide. As a result, you’ll be supported with technology and processes that are aimed to set you and your team up for success.
In addition, you’ll be rewarded an attractive salary and bonuses in the form of profit share so you too can share in the fruits of your success!
Sounds like you and the perfect next role. Great! We'd love to hear from you.
Please note: All applications received for this position will be reviewed in detail, and applicants will be notified as to whether they have been shortlisted for the interview process within 48 hours of applying. All interviews will be conducted after 28th August 2026
Pay: $78,000.00 – $82,000.00 per year
Application Question(s):
- What days are you available to york
Education:
- Bachelor Degree (Preferred)
Experience:
- Store management: 3 years (Preferred)
- Customer service: 3 years (Preferred)
Licence/Certification:
- Driver Licence (Preferred)
Work Authorisation:
Work Location: In person
