About the role
Are you passionate about delivering exceptional customer service and ready to be part of a dynamic and expanding team? TAFE Gippsland is offering an incredible opportunity for an enthusiastic and dedicated Enrolment Officer to join our Student Operations team.
In this role, you’ll be responsible for triaging general enquiries and processing student enrolments from application to enrolment, including, but not limited to Commercial and Short Courses. You will also provide support for students, visitors and staff presenting at the Enrolments and Enquiries counter— ensuring every interaction is smooth, supportive, and memorable from day one. You will assist students along their enrolment journey from initial application through to the processing of their enrolment. Your responsibilities will include conducting student enrolment appointments, participating in student enrolment days, managing behind-the-scenes enrolment processing, validating student eligibility, processing payments, and overseeing all documentation related to student applications and enrolments with accuracy and attention to detail. Strong administrative skills and a commitment to exceptional customer service are essential for success in this position.
What you’ll bring
- Exceptional Customer Service skills
- Experience working in a team environment and ability to work collaboratively with other departments
- Excellent interpersonal and communication skills
- Excellent planning and organisation skills, high attention to detail
- Demonstrated initiative and problem-solving skills
- Experience working in higher education or the TAFE sector (highly desirable but not essential)
Benefits
- Employment with a progressive employer
- Full on-the-job training and support, along with further professional development opportunities
- A great culture and supportive team environment
- Access to an Employee Assistance Program
- Access to Health & Employee Wellbeing Programs
- Professional development opportunities to support career growth
- Fitness Passport Gym & Pool Membership
- The opportunity for a rewarding career
Mandatory requirements
- Current Victorian Working with Children Clearance
- Current Police Check (not older than 12 months old)
- Current Driver’s Licence (travel between campuses may be required)
A 6 month probationary period applies to this role.
About us
For over 95 years, TAFE Gippsland has been at the forefront of vocational education and training, proudly serving the Gippsland community. As the winner of the TAFE Large Training Provider of the Year award in 2023, TAFE Gippsland stands out as a leader in empowering local students and supporting regional businesses. With a commitment to excellence, we offer a diverse range of programs, including pre-apprenticeships, apprenticeships, accredited short courses, certificates, and diplomas.
Our team of over 500 dedicated staff, spread across 13 campuses, works closely with industry partners to deliver tailored workplace training. This approach not only helps upskill the regional workforce but also drives the success of local businesses, reinforcing our vision of supporting a Skilled and Thriving Gippsland.
How to apply
Applications are to be submitted online and must include;
- a cover letter addressing the key requirements of the role (see Job Description)
- a current resume
Please click on the links to download a copy of the Job Description and our Application Document .
For specific enquiries relating to this position, please contact Megan Harris, Team Leader Client Support and Enrolment – Commercial and Short Course on 0438 261 567.
For assistance with the online application process, please contact Lisa Emmett, Recruitment Advisor People & Culture on 03 5150 4240.
Applications close 2pm on Tuesday 23rd June 2026.
TAFE Gippsland is a Child Safe Organisation and equal opportunity employer. We value diversity and inclusion in our workforce and encourage people from all backgrounds, abilities, and identities to apply for our vacancies.
TAFE Gippsland is committed to fair and equitable recruitment and employment processes based on merit, competence and potential. If you would like assistance with your resume and cover letter, please contact the Gippsland Skills and Jobs Centre on 1300 282 317 .
