We’re looking for a passionate leader who wants to make a genuine difference and go down in history. Are you game?
As Conference, Events and Wedding Manager at Hotel Kurrajong Canberra, you’ll feel right at home.
Like us, you’re switched-on and just the right amount of quirky. You bring a healthy sense of humour, boundless energy, superstar know-how and creativity to everything you do – and, yes, we know that covers a lot. Multi-tasking is your middle name.
It’s why we want you on our team overseeing weddings, parties, corporate shindigs and every other conceivable celebration.
Guaranteed, no two days – or events – will ever be the same, which is just the way you like it. So do we.
There’s arguably nothing its walls haven’t seen. Of course, you’ll change that, delivering standout conferences and events that set, break, then recreate industry benchmarks. #nopressure
You bring new meaning to the term trendsetter. Sure, you’re tech-savvy and business-focused, but, above all, you listen to what people want, exceed expectations (on time, within budget), and always bring your team on the journey.
Like you, we nurture and celebrate the passionate and the talented, and we promise to give more back.
Duties and Responsibilities include:
- Your eagle-eye oversees all conference enquiries, ensuring accuracy of all relevant information, dates, costs etc. and always responding in a timely 24-hour time frame.
- You own the quoting and follow-up of weddings and more complex functions and put your influencing skills to the test in negotiating group rates to clients. All within the hotel’s rate structure framework of course and liaising with the Hotel General Manager as needed!
- You’re on-hand to support your conference attendants with more complex functions to ensure smooth running of events and liaise with the client to alleviate any problems.
- You’re a reporting whiz, preparing a comprehensive run-down report, and ensuring banquet event orders (BEOs) are completed for each event and issued minimum 7 days prior.
- You drive the property’s wedding business, maintaining exceptional standards in client service, relationships, delivery and event execution, upholding brand standards and reputation.
- Files, quotes, contracts and BEOs are always up to date and kept in accordance with procedure to improve revenue forecasting, manpower planning and operational team communication.
- Partner with the Food & Beverage, Kitchen and Front Office team to ensure client expectations are communicated and exceeded.
- Obtain and analyse client feedback and follow up on past events, rectifying any problems and securing future business.
- Proactively procure new business from prospective clients in line with KPIs.
- You don’t shy away from client feedback and offering additional information if required with the aim to secure the booking every time.
- Achieving monthly, quarterly and ad-hoc sales related goals are always at the top of your list.
- Actively seek out new business for the cluster and assign dedicated targets and focus areas to your team too.
- Relationships are key – you maintain a portfolio of regular guests and keep in touch with them to maximise revenue opportunities.
- Collaborate with the Sales Team on shared key guests, consolidating efforts to grow market share and supporting with MICE site inspections and client familiarisations.
- You’re always planning ahead and conduct 30-, 60- & 90-day forecasts on a regular basis and report on yieldable periods, business patterns, market trends and competitor information.
- In conjunction with the Hotel General Manager, Revenue, Sales & Marketing, you drive initiatives in setting package rates and marketing strategies.
- You attend and host wedding expos and trade events as required.
- You assist in the implementation of C,E&W budgets, marketing plans, and performance benchmarks, ensuring that all targets are achieved.
- Meet and exceed budgeted targets for conference and events on a monthly and yearly basis through the strategic implementation of effective sales strategies and activities.
- You review all daily food & beverage and conference charges posted to relevant accounts during each event, to ensure all charges are in line with run down and event orders.
- Liaise with the finance department at the conclusion of events to compile the accounts outstanding from all areas of the hotel, such as accommodation, functions, food and beverage etc.
- Ensure total amount owing has been determined and compiled with all deposits deducted and dockets attached and sent out in stipulated timeframes to the client for payment.
- Complete and collate departmental reports such as weekly revenue forecast report, daily transaction reports, prospective quotes reports and PCO reports.
- Oversee the preparation and printing of confirmation letters to maintain a constant check that option dates and deposit schedules are strictly adhered to for conference and accommodation rooms.
- You maintain a close relationship with the client to ensure insufficient or excessive accommodation/conferencing space is not being held and affecting the hotel’s forecast.
- In case of cancellations, you ensure the space is released to be resold and follows cancellation policy.
- You lead and supervise any conference and events attendants, encouraging team involvement, taking initiative and a focus on continuous improvement.
- Participate in daily briefings so all team members are aware of hotel activities including; daily in-house events, promotional activity, guest feedback and up to date product knowledge.
Skills and Experience:
- You hold formal qualifications in Events Management (tertiary or vocational qualifications)
- You have substantial work experience relevant to the role, including extensive experience in events management, weddings, hotel operations and/or sales.
- You’re no stranger to the industry with (ideally) 1-2 years’ prior experience in a similar role and similar property.
- You can physically meet the demands for this role including constant sitting, frequent computer and phone use involving repetitive and sustained use of the upper limbs (when in the office) as well as constant standing & walking, frequent lifting and moving of objects up to 20 kgs (event set up and execution)
Salary between $87,000 to $90,000 per annum excluding superannuation
It’s an exciting time to join the leadership team at TFE Hotels. Are you ready to dive in and find more? You deserve it.
