In-Demand Service dispatcher Jobs in Australia

Response Officer - Non Shiftwork
Origin Energy —Melbourne VIC
- $67,185 a year
- 8 hour shift
- In-person
- Communication skills
Operational Support Officer
Queensland Government —Brisbane QLD
- Overtime
- Customer service
- Bachelor's degree
- Associate degree
IT Service Dispatcher / Coordinator - Remote
EER Poland —Lake Argyle WA
- Full-time
- Remote
- Customer service
- Organisational skills
- IT
- Flexible schedule
Quick Apply
EOI - Airline Operations Roles
Texel Air Australasia —Ascot QLD
- Weekend availability
- Microsoft Office
- Analysis skills
Dispatcher (Casual)
Royal Automobile Club of WA —Joondalup WA
- Communication skills
4d
Operations Supervisor
The Virtual Recruiter —New Townsville City QLD
- $120,000 a year
- Supervising experience
10d
SAP Basis Lead
Infosys —Brisbane QLD
- $150,742 - $171,215 a year
- Azure
- AWS
- Leadership
- Health insurance
- Parental leave
Warehouse Worker
Sandvik —Pinkenba QLD
- Full-time
- Microsoft Office
- Manufacturing
- Communication skills
- Wellness program
- Parental leave
Technical Specialist
Power and Water Corporation —Darwin NT
- Full-time
- Laboratory
- Engineering
- Maintenance
9d
Operations Administrator
Cochrane's Transport —Port Augusta SA
- Part-time
- Microsoft Office
- Communication skills
Quick Apply
Field Supervisor Test and Protection
Power and Water Corporation —Darwin NT
- Full-time
- Management
- Maintenance
- Microsoft Office
1d
AEM Developer
Pyramid Global Technologies —New South Wales
- AWS
Sales Coordinator – Dispatch & Scheduling Coordinator
Ruttley Services —Unanderra NSW
- $65,000 - $75,000 a year
- Full-time
- CRM software
- Electrical experience
- Plumbing
Quick Apply
Vehicle Logistics Officer
Veolia Environmental Services —Kilburn SA
- Communication skills
8d
Truck Driver
MCKINNA SHEETMETAL PTY LTD —Braeside VIC
- Full-time
- Forklift
- Communication skills
- On-the-job training
Quick Apply
Delivery Driver/ Fulfillment Associate
Cervello Global Corporation —Sydney NSW
- Part-time
Quick Apply
MELBOURNE METRO HR DRIVER
M&S Transport —Ringwood VIC
- Organisational skills
- Communication skills
- Time management
Mining Technical Training Consultant
Caterpillar —Redcliffe WA
- Full-time
- Parental leave
- Employee discount
Truck Drivers
Kataria Pty LTd —Mandurah WA
- $75,000 - $85,000 a year
- Overtime
- In-person
- Communication skills
Quick Apply
23h
Quarry Road Train Driver
BUTTROSE EARTHMOVERS PTY LTD —Port Augusta SA
- Full-time
- Communication skills
Quick Apply

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Response Officer - Non Shiftwork

Origin Energy -
Melbourne VIC

Apply Now

Job Details

Full-time
$67,185 a year

Qualifications

Security
Communication skills

Full Job Description

Make a real difference by supporting essential services and community safety.
$67,185 plus superannuation & plus shift penalties
Melbourne based

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the role

Join our National Response Centre team in our Melbourne CBD office on Bourke Street.

As a Response Officer, you will handle inbound safety, emergency, fault and welfare-monitoring calls on behalf of customers across essential-service industries, including energy and water.

This is not a standard customer service role. You will often speak with customers during urgent, stressful or safety-related situations. You will need to remain calm, gather accurate information, follow established procedures and arrange the appropriate response within strict timeframes.

You will work across several computer systems while speaking with callers, recording important information and dispatching work to field teams.

Important roster information

This is a full-time, onsite role working 38 hours per week across a rotating roster.

You must be available to work:

Eight-hour rotating shifts
Shifts scheduled between 6:00am and midnight
Monday to Sunday
Weekends and public holidays

Please consider the roster requirements carefully before applying.

What you will be doing

Your responsibilities will include:

Responding to inbound emergency, fault, safety and welfare-monitoring calls
Asking the right questions and accurately recording call information
Entering information into multiple systems while speaking with callers
Processing updates and changes relating to active incidents
Dispatching service orders within regulatory and contractual timeframes
Escalating incidents that may present an increased safety or operational risk
Keeping callers informed while providing a calm and professional experience
Following documented processes, procedures and compliance requirements
Working closely with Dispatchers and Senior Response Officers

What we are looking for

You will be suited to this role if you:

Remain calm and focused when speaking with distressed or frustrated callers
Have experience working in a busy inbound contact-centre or response environment
Can confidently work across multiple computer systems at the same time
Have strong written and verbal communication skills
Can listen carefully, ask clear questions and record information accurately
Are comfortable following structured processes and procedures
Have excellent attention to detail
Can move quickly between different calls, tasks and priorities
Take accountability for your performance and development
Can reliably attend rostered shifts, including weekends and public holidays

Experience in emergency response, dispatch, security monitoring, utilities, roadside assistance, logistics or another high-pressure contact-centre environment would be advantageous but is not essential.

What we offer

Full-time employment
A centrally located Melbourne CBD office
First seven weeks of structured, onsite training and onboarding
Comprehensive training and ongoing support
The opportunity to support essential services and community safety
Discounted Electricity, Gas & Internet services

Before applying

Please ensure you are comfortable with:

Working fully onsite (no remote)
Working a seven-day rotating roster
Starting as early as 6:00am or finishing as late as midnight
Working some weekends and public holidays
Handling urgent, complex and occasionally distressed callers
Completing accurate data entry while managing inbound calls

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.

Apply Now

Refine Your Search

service dispatcher jobs in australia

Response Officer - Non Shiftwork

Operational Support Officer

IT Service Dispatcher / Coordinator - Remote

EOI - Airline Operations Roles

Dispatcher (Casual)

Operations Supervisor

SAP Basis Lead

Warehouse Worker

Technical Specialist

Operations Administrator

Field Supervisor Test and Protection

AEM Developer

Sales Coordinator – Dispatch & Scheduling Coordinator

Vehicle Logistics Officer

Truck Driver

Delivery Driver/ Fulfillment Associate

MELBOURNE METRO HR DRIVER

Mining Technical Training Consultant

Truck Drivers

Quarry Road Train Driver

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