In-Demand Senior technical support Jobs in Australia

Technology Support & Enablement - Senior Team Member
Australian Federal Police (AFP) —New South Wales
- $111,861 - $123,420 a year
- Full-time
- Hybrid work
- Management
- Software troubleshooting
- Annual leave
- Work from home
8d
Senior Network & Telecom Support Engineer
Helpline Digital & Telecom Support —New South Wales
- $10,200 - $13,750 a month
- Full-time
- Hybrid work
- Health insurance
- Work from home
Quick Apply
Senior Technical Support Engineer – Battery Energy Storage Systems
AESON POWER —Mitcham VIC
- From $75,000 a year
- Full-time
- Schematics
- English
- Bachelor's degree
- Employee discount
- Professional development assistance
Quick Apply
Senior Technical Support Officer
Anglicare Southern Queensland —Fortitude Valley QLD
- Full-time
- Remote
- Health insurance
- Work from home
6d
Desktop and Executive ICT Support, Executive Level 1, Chief Information Officer Division
Department of Industry, Science, Energy & Resources —Canberra ACT
- $126,391 - $134,225 a year
- Call employer
- Remote
- Management
- Leadership
- Communication skills
14d
Senior RSV Nuyina Engineering and Technical Support Officer
Australian Government - Department of Climate Change, Energy, the Environment and Water —Kingston TAS
- $6 - $112,044 a year
- Research
- No degree
- Communication skills
11d
SENIOR TECHNICAL LEAD - SYSTEMS ADMINISTRATOR
Coforge Ltd. —Newcastle NSW
- $90,000 - $125,000 a year
- Full-time
- Azure
- Management
- SharePoint
Senior Technical Support Representative
LearnUpon —Sydney NSW
- Contract
- CRM software
- Salesforce
- Databases
- Annual leave
7d
Senior Technical Support Specialist - Quality Control
AstraZeneca —Macquarie Park NSW
- Full-time
- Laboratory experience
Senior Technical Officer, Civil Engineering
Deakin University —Waurn Ponds VIC
- $96,276 - $103,971 a year
- Full-time
- Laboratory experience
- Research
- University
8d
Technical Officer
Airservices Australia —Victoria
- From $98,000 a year
- Full-time
2d
Administration/Technical Officer
City of Greater Geelong —Geelong VIC
- $73,796.00 - $76,010.65 a year
- Full-time
- Administrative experience
- Computer skills
Senior Technical Project Manager
Software@Scale —Sydney Central Business District NSW
- $10,000 - $16,500 a month
- Full-time
- In-person
- Health insurance
- Dental insurance
Quick Apply
10d
Senior Officer, Utilities Technician (Lamphun)
Pandora Jewelry —Muan QLD
- Full-time
10d
Senior Technical Support Engineer (Integrations)
FloQast —Sydney NSW
- Full-time
- Bilingual
- Salesforce
- APIs
3d
Technical Officer - Utilities
Coonamble Shire Council —Coonamble NSW
- $70,717.40 - $81,864.20 a year
- Full-time
Quick Apply
1d
Senior IT Support Officer
Uralla Shire Council —Uralla NSW
- From $81,541.20 a year
- Management
- Software troubleshooting
- Analysis skills
- Employee assistance program
23h
Senior Technical Officer (Electronics) (Radiation Engineering)
SA Health —Adelaide SA
- $87,315 - $92,184 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance program
10d
Senior Application Support Officer
Department of Government Services —Ballarat VIC
- $81,496 - $98,955 a year
- Full-time
- Working with children
- Computer skills
1d
Senior Remote Technical Service Specialist
Medtronic —Macquarie Park NSW
- Full-time
- Remote
- CRM software
- Microsoft Excel
- Salesforce

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Technology Support & Enablement - Senior Team Member

Australian Federal Police (AFP) -
New South Wales

Apply Now

Job Details

Full-time
$111,861 - $123,420 a year
8 days ago

Benefits

Annual leave
Work from home
Parental leave

Qualifications

Desktop support
Management
Software troubleshooting
SCCM
Microsoft Exchange

Full Job Description

EMPLOYMENT TYPE - Ongoing Full time

LOCATION - NSW; WA

AFP BAND & SALARY - Band 06 ($111,861.00 - 123,420.00)

JOB REFERENCE NUMBER - 15948

This advertisement is to fill current vacancies and create a merit list for future ongoing or non-ongoing vacancies arising over the next 12 months.

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia.

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down
4 extra days of mandatory rest leave per year
18 days of paid personal leave per year
Generous superannuation of 15.4%
18 weeks paid Parental Leave for Primary Caregiver (and 14 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child’s date of birth or placement
Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement
Flexible and hybrid working arrangements that support work-life balance
Health & wellbeing services – with a focus on early intervention, education and prevention
Access to ongoing training and professional development opportunities

What is the role?

Applications are sought from suitably qualified applicants wishing to be considered for the role of Senior Team Member - Technology Support & Enablement. The Technology Support & Enablement Team (TSE) is responsible for the provision of project and operational support. This includes troubleshooting and resolution of hardware and software issues for all AFP end users nationally and internationally. The team provides support to AFP operations and assists with the implementation and support of AFP projects. TSE staff participate in AFP Projects and may be required to deploy overseas in an ICT capacity. You will also be required to contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below.

What will you do?

Duties as part of the Senior Team Member within Technology Support & Enablement include:

Addressing customer support requests and following up to ensure timely and satisfactory resolution.
Procuring, provisioning, configuring and setting up equipment; ensuring proper functionality and connectivity of all devices.
Participating in equipment moves, adds and changes.
Working in collaboration with internal ICT teams to ensure the highest level of service delivery to customers. This includes assisting with planning of AFP future desktop environments.
Monitor performance of desktop infrastructure and implement improvements.
Maintain currency in information technology processes and technical knowledge through ongoing professional development.
Provide remote and desk side support to AFP customers.
Work collaboratively with less experienced team members, acting as a mentor and point of escalation for them.
Ensure all tickets that are assigned to the team are regularly reviewed, actioned and updated.
Take a lead role in handling the team’s more complex queries.

Essential Requirements

You must be an Australian Citizen at the time of application.
A Negative Vetting 1 (Secret) security clearance or the ability to obtain one.
Minimum of 4 years experience in desktop support based roles.
Proven experience in engaging and managing stakeholders.
Confident communicator who is comfortable speaking with people at all levels of the business.
Ability to prioritise team workload based on service delivery priorities.
Ability to troubleshoot hardware and software issues.
Develop and guide team members in a mentoring and advisory role.
Prepare and maintain technical documents, system documentation and knowledge articles.
Proven track record in the delivery of a high level of Customer Service as well as an ability to determine customer needs.
Self-motivated, able to use initiative, be innovative and have a strong commitment to achieve team objectives.

Desirable Requirements

Windows 10 & 11 desktop administration
Microsoft systems and tools (including but not limited to Windows, Active Directory, SCCM, Office, Exchange and Teams)
Scripting and automation using PowerShell
M365 support and administration
Basic project management – small projects
Ability to contribute to management reports.

Additional Information

Positions are based in the AFP Sydney Headquarters and Perth AFP Headquarters. However, successful candidates may be required at times to work from other AFP locations in surrounding Sydney/ Perth.
Due to the nature of the work, these positions offer very limited work from home flexibility.

Selection Criteria

Achieve results
Communicates with influence
Contributes to strategic thinking
Cultivates productive working relationships
Shows personal drive and integrity
Technical knowledge and skills

Application

Please submit the following documents via our Jobs portal prior to the closing date and time:

Resume/CV - This will form the basis for determining your suitability against the position requirements and give the panel a clear outline of your current knowledge and qualifications along with previous experiences. Please include your work history, responsibilities and achievements.
Applicant pitch (maximum two pages). Ensure your pitch tells us why you are the best fit for the role, with examples that demonstrate your capabilities addressing the selection criteria, role requirements and work level standards for the role.

Only complete applications will be considered. Please review and ensure the uploaded documents are correct for this application after submitting your application. Due to the anticipated high volume of applications, feedback will not be provided to candidates who do not progress to interview.

Employment Suitability

Should you successfully progress from the application stage all applicants must:

Complete an Employment Suitability Questionnaire (ESQ) and provide a traffic history check and proof of Australian citizenship. This aids in the assessment of your character and your ability to comply with the AFP's professional standards both in an official and private capacity. Please review our AFP Character Standards to ensure that you meet our requirements before you submit your application. Applicants will not receive feedback if they are unsuccessful at this gateway.
Have your fingerprints taken if an offer of employment is made.
Undertake mandatory drug testing for illicit drugs. This sample could include; urine, saliva or hair.
Satisfactorily undertake a security clearance to the level specified for the position.

Recruitment Process

Applicants who have demonstrated their suitability for employment through their resume and application, may be asked to complete additional assessments or activities to determine suitability for the role. This may also include a formal interview. Using the relevant AFP work level standards as a guide, you may be asked a range of questions to demonstrate your skills and abilities. These could include behavioural based scenario questions. Read our guides for applicants to find out how to prepare for your interview.

Commitment to Diversity & Inclusion

We're all individuals and we love that. At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger. As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQIA+ community and people with disability.

Contacts and Closing Information

Contact Officer: Aaron Horn

Contact Officer Phone: 02 5126 0607

Contact Officer Email: [email protected]

Applications Close: 11:59pm (AEST) 11/06/2026

To view other employment opportunities, please visit our career site.

www.afp.gov.au

Apply Now

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