About the Role
The Worker Screening Unit (WSU) is responsible for administering the Worker Screening Act 2020 by processing applications for Working with Children Checks and NDIS Worker Screening Checks. The WSU helps to protect children and vulnerable people from harm by ensuring that persons are fit to engage in relevant employment and volunteer activities. To achieve such, the WSU assesses applicants past criminal history (if present) and any other relevant findings from specific professional disciplinary bodies.
The Senior Application Support Officer is responsible for the accurate processing and review of the more complex Working with Children (WWC) Check and National Disability Insurance Scheme (NDIS) Worker Screening Check applications.
There are 2 positions available. One Ongoing position and one Fixed Term position available for a period of 12 months. The work location for these positions is Ballarat.
Key Accountabilities include
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Processing, sorting, and validation of the more complex Working with Children Check and NDIS Worker Screening applications.
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Provide resolution to issues arising out of the application processes.
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Provide support and guidance to the Customer Experience Officers.
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Oversee and perform Quality Checks as required to ensure that the respective database information is accurate.
About You
We are seeking applicants who have demonstrated experience from the following criteria:
Technical expertise
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Knowledge of or the ability to acquire knowledge of the Legislation and Regulations governing the Worker Screening Act 2020.
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Advanced Computer Skills - Demonstrated knowledge of computerised systems and experience in the use of database systems and Microsoft applications.
This position is only open to applicants with relevant rights to work in Australia.
For more information, please see the Position Description
How to apply
Apply before the advertised closing date 11:59pm on Wednesday, 17 June 2026. All applications should include:
- a resume; and
- a cover letter which addresses the key selection criteria (within three pages).
Other relevant information
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.
