In-Demand Senior technical claims lead – Jobs in Australia

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Senior Technical Manager

Swisse Wellness -
Victoria

Apply Now

Job Details

Permanent | Full-time

Qualifications

Food Science
Pharmacy
Manufacturing

Full Job Description

A bit about us

With 3,400+ team members globally, we focus on premium, science‑backed nutrition across Baby, Adult, and Pet categories, spanning seven international brands.

We’re a passionate, collaborative team working in a fast‑paced and dynamic environment, inspired by #PurposeLedCareers and focused on making a positive impact worldwide.

We’re committed to our customers, community, and environment, and to creating an inclusive workplace where everyone feels valued and empowered. Our total rewards include additional leave, bonuses, wellness and health benefits, hybrid working, as well as social activities.

What this means for you

The variety of work creates unlimited opportunities to excel across a breadth of disciplines; you will be presented with a wealth of new pathways and opportunities to explore throughout your career. Working with us will be more than just a job; we guarantee a life-changing experience as you step into an environment that moves quickly and presents new challenges daily.

Your role within the team

In this role, you’ll lead the technical development and optimisation of VMS and supplement products across a range of formats, helping bring commercially viable, compliant, and high-quality products to market. You’ll provide technical leadership across formulation, manufacturing, and quality, while guiding team capability and partnering closely with cross-functional teams to deliver innovative products at pace and with minimal risk.

Key responsibilities include:

Lead the technical development and optimisation of new and existing supplement/VMS products across multiple dosage formats including gummies, powders, capsules, tablets, liquids, soft gels, and sachets.

Provide expert guidance on ingredient compatibility, interactions, stability, bioavailability, and formulation performance.

Assess technical feasibility of concepts and identify formulation or manufacturing risks early within the development lifecycle.

Support troubleshooting and root cause investigations relating to product quality, stability, sensory attributes, degradation, and manufacturing performance.

Review and approve formulations, specifications, manufacturing instructions, and technical documentation.

Ensure products meet targeted claims, sensory expectations, shelf-life requirements, and cost parameters.

Manages and develops Senior and Junior Product Development Associates, setting clear expectations, building capability, and fostering a high performing, collaborative team environment.

Interpreting pre- commercial stability data and reporting on trends, providing insights and recommendations to support product quality, risk management, and informed decision-making throughout the product lifecycle.

Managing the pre-commercial stability and pilot trial budget, ensuring effective planning, tracking, and utilisation of funds.

Desired Skills & Experience

We look for people who have what it takes to make an impact; who can challenge us to go further while pushing themselves to deliver exciting & ambitious results.

To make sure we’re setting new starters up for success, we ask that you meet a few criteria relevant to the role to be considered for this opportunity:

Degree qualification in Food Science, Pharmaceutical Science, Chemistry, Nutrition, Biomedical Science, or a related discipline.

Minimum 8 years’ experience within the supplement, VMS, nutraceutical, pharmaceutical, or wellness industry.

Strong technical expertise in formulation development, ingredient compatibility, interactions, incompatibilities, nutrient degradation pathways, excipient functionality, bioavailability, stability, taste masking, and sensory optimisation.

Experience developing products across multiple dosage formats, with knowledge of manufacturing processes and product performance considerations across formats such as gummies, soft gels, powders, capsules, tablets, liquids, and sachets.

Proven experience partnering with contract manufacturers and internal operations teams to support scale-up, pilot trials, process optimisation, commercial production, and first production runs.

Ability to ensure formulations are manufacturable at scale, aligned to operational capabilities and constraints, and supported by robust technical risk assessments relating to manufacturing variability, process robustness, and product quality.

Strong understanding of GMP, quality systems, TGA-listed complementary medicines, FSANZ, and relevant local and international regulatory frameworks for supplements/VMS products.

Experience supporting stability study design, interpreting analytical and laboratory data, investigating out-of-specification findings, and managing product troubleshooting, technical investigations, and stability-related challenges.

Confidence reviewing technical documentation including product specifications, Certificates of Analysis, stability protocols and reports, technical data sheets, and risk assessments.

Demonstrated ability to manage multiple complex projects in a fast-paced FMCG or wellness environment, with strong leadership, people management, stakeholder management, cross-functional collaboration, and awareness of industry trends, scientific advancements, regulatory changes, and international development or manufacturing environments.

H&H Group believes in the benefits of a diverse & inclusive workplace & aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination & harassment, creating a safe and inclusive environment for all.

We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures, & our hiring decisions will be based on business needs, position requirements, & the qualifications and experience of individuals. If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable.

If you have what it takes, please apply via the online portal & we will be in touch soon. We move quickly & may fill the role prior to the application close date, so we suggest you get in touch today!

Apply Now

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senior technical claims lead – jobs in australia

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