In-Demand Onboarding manager Jobs in Australia

Operations Manager - NDIS Service Provider
Good Directions —Hornsby NSW
- From $175,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Travel reimbursement
- Work from home
Quick Apply
12d
Operations Manager
Empowered Living Care PTY LTD —Caringbah NSW
- $130,000 - $150,000 a year
- Full-time
- Management
- Human resources
- In-person
Quick Apply
Onboarding Manager
REA Group —Richmond VIC
- Full-time
- Hybrid work
- Organisational skills
- Café
- Communication skills
- Parental leave
Onboarding Manager
News Corp —Melbourne VIC
- Hybrid work
- Organisational skills
- Café
- Communication skills
- Parental leave
Manager, Onboarding and Transition
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Management
- Communication skills
- Negotiation
12d
Onboarding Project Manager
Block, Inc. —Melbourne VIC
- Remote
- ERP systems
- POS
- APIs
- Health insurance
Onboarding Project Manager
Block —Sydney NSW
- Remote
- ERP systems
- POS
- APIs
- Health insurance
Quick Apply
Project Manager - Client Onboarding
Acquire Intelligence —Melbourne VIC
- Full-time
- CRM software
- PMP
- Salesforce
Employment and Onboarding Co-Ordinator
Epworth —Richmond VIC
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Communication skills
- Relocation assistance
Quick Apply
13d
Lifestyle Assistant Manager - Ingenia's Lara Lifestyle
Ingenia Communities —Lara VIC
- Full-time
- Remote
- Organisational skills
- Employee discount
Support Coordinator – Contractor Opportunities
CoAbility —Canberra ACT
- Contract
- Remote
- Case management
- Leadership
Service Delivery Manager
Axon —Melbourne VIC
- Remote
- Management
- Bachelor's degree
- No degree
Quick Apply
12d
Customer Onboarding Manager
Weel —Sydney NSW
- Hybrid work
- ERP systems
- Organisational skills
- APIs
- Parental leave
- Employee assistance program
4d
Operations Manager
Butterleaf —Sydney NSW
- $90,000 - $130,000 a year
- Full-time
- Hospitality
- Management
- In-person
Quick Apply
9d
Community Manager - Ingenia's Lara Lifestyle
Ingenia Communities —Lara VIC
- Budgeting
- Employee discount
Recruitment & Onboarding Specialist
Qube —Queensland
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
Customer Support Specialist (AU)
SafetyIQ —Remote
- Full-time
- Remote
- Management
- Customer service
- Data analysis skills
Quick Apply
Centre Manager
G8 Education —Lithgow NSW
- Full-time
- Childcare
- Leadership
- Communication skills
- Paid training
14d
Engagement Manager
Wawa Fertility —New South Wales
- Contract
- Remote
- Free food
Executive Assistant (Full-Time or Flexible Hours Part-Time)
VICTORIA INTERNATIONAL CONTAINER TERMINAL —Melbourne VIC
- Full-time
- Remote
- Office
- Parental leave
- Employee assistance program
Quick Apply

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Operations Manager - NDIS Service Provider

Good Directions
Hornsby NSW

Quick Apply

Job Details

Full-time
From $175,000 a year
12 days ago

Benefits

Travel reimbursement
Remote work allowance
Work from home

Qualifications

Management
Operations management
Sales
Business development
Education
Bachelor's degree
Driver Licence
Communication skills
Negotiation

Full Job Description

Position Title: Operations Manager

Reporting to: Chief Operating Officer

About Good Directions: Serving over 120 NDIS participants, claiming over $60mil yearly in supports. In this time of industry change, Good Directions is uniquely positioned to capitalise on its ability to service all Australian states (excl. WA and NT), and is seeking skilled managers who are eager to oversee the provision of active supports that transform the life of the people we support.

As Operations Manager, you will lead and expand Good Directions’ disability support services. You’ll combine strategic business development with hands-on service delivery to ensure participants and their families have increasing control, safety, and choice in their daily supports. We are seeking two leaders who will take on end to end ownership of the participant experience, actively acquire new participant sign-ups and coach local site services to ensure participant satisfaction and service compliance.

Reasons for Job Opening:
NSW: Strong existing presence, grown since 2014.
QLD: Experiencing rapid growth over the past few years and seeking a person willing to travel within the state to meet with existing and new participants, ensuring service excellence.

Key Responsibilities

· Establish new service sites: identify premises, secure resourcing and coordinate onboarding

· Design, implement and grow SIL, SDA and day-to-day support offerings

· Oversee management of supports to participants, incl. specialist support coordination (as req.)

· Prepare and review SIL quotes, NDIS plan-review reports and AAT submissions

· Advocate for sustainable, high-quality services and negotiate on behalf of participants

· Ensure full compliance with relevant regulations, including protecting participants and Good Directions with regards to financial, legal, and operational matters.

· Maintain budgets, bookkeeping and small-business administration

· Build and maintain networks across housing, life planning, allied health and community sectors

· Monitor performance metrics, drive continuous improvement and report to leadership

· Work directly with IT contractors to explore new tech and change existing tech to automate and improve it

Essential Skills & Experience

· Demonstrated commitment to person-centred disability supports and empowering families

· Proven communication, negotiation and stakeholder-management skills

· Strong business development and operational management background

· Exceptional attention to detail in complex regulatory environments

· Ability to problem-solve with a visionary outlook and draw on external expertise when needed

· Integrity, resilience and adaptability in fast-changing contexts

Work Arrangement: Hybrid work from home (home office setup provided) with travel to participants as required, to our Sydney office 3 days/week (NSW employees) and to team events (2-3 per annum, rotating location NSW/VIC/SA/QLD).
Supports: Peer support, professional development and team-based training.

Remuneration: Full time position, attractive salary package of $140k+super+travel/home office allowance+annual professional fees/training allowance - subject to experience and qualifications.

To be considered for this position you must have:

· A reference detailing how you advocated/assisted people with disabilities

· 10+ years of Operations management experience in an enterprise environment

· Degree qualified, with a proven track record of taking ownership and driving results

· Experience managing people, including geographically dispersed teams

· Strong problem structuring and solving skills and ability to deal with ambiguity

· Experience in client management, sales, bookkeeping, small business planning, human resources, events, life planning, housing, budgeting, networking and innovation

· Driver’s licence and motor vehicle

Supplementary Pay: Organisational performance bonus (paid before Christmas) + Individual KPI performance bonus (paid in July).

Job Type: Full-time

Pay: From $175,000.00 per year

Benefits:

Travel reimbursement
Work from home

Application Question(s):

For Agency Managed participants with severe & profound disabilities how would you expect a 'participant-owned' service to differ from a 'provider-owned' service?
Provide a covering letter to describe your motivation for applying to this position.
Share a practical example of how you have led the establishment or expansion of disability support service or another business service?
Briefly detail your experience maintaining operational consistency across diverse teams, including how you overcame a specific challenge.
What is an example of a successful outcome that demonstrates your approach to management?

Education:

Bachelor Degree (Required)

Experience:

Operations management: 10 years (Required)

Work Authorisation:

Australia (Required)

Work Location: Hybrid remote in Hornsby NSW

Quick Apply

Refine Your Search

onboarding manager jobs in australia

Operations Manager - NDIS Service Provider

Operations Manager

Onboarding Manager

Onboarding Manager

Manager, Onboarding and Transition

Onboarding Project Manager

Onboarding Project Manager

Project Manager - Client Onboarding

Employment and Onboarding Co-Ordinator

Lifestyle Assistant Manager - Ingenia's Lara Lifestyle

Support Coordinator – Contractor Opportunities

Service Delivery Manager

Customer Onboarding Manager

Operations Manager

Community Manager - Ingenia's Lara Lifestyle

Recruitment & Onboarding Specialist

Customer Support Specialist (AU)

Centre Manager

Engagement Manager

Executive Assistant (Full-Time or Flexible Hours Part-Time)

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