In-Demand insurance agent Jobs in australia

Escalations Agent
Europcar —Victoria
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance program
- Employee discount
Home Lending Specialist
Westpac —Sydney NSW
- $7,100 - $8,300 a month
- Full-time
- In-person
- Health insurance
- Dental insurance
Quick Apply
10d
Contact Centre Team Leader - Operations (ATO contractors arm)
Operations (ATO contractors arm) —Sydney NSW
- From $5,500 a month
- Full-time
- Customer service
- In-person
- Leadership
- Life insurance
Quick Apply
7d
Air Operation Agent
Expeditors —Brisbane Airport QLD
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Employee stock purchase plan
- Health insurance
Quick Apply
Car Return Agent
Europcar —Broome WA
- Part-time
- Sales
- Customer service
- Communication skills
- Health insurance
- Employee assistance program
Finance & Insurance Business Manager
Peter Warren Automotive Holdings —Campbelltown NSW
- Full-time
- Sales
- Customer service
- Parental leave
Contracts Administrator
Leo's Beautiful Gardens —Bentleigh VIC
- $76,000 - $96,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick Apply
6d
Customer Service Specialist - Call Centre
MyIntegra —Rockingham WA
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Health insurance
- Employee assistance program
Quick Apply
Property & Leasing Officer
Amentum —Remote
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Customer service
- Office
- Microsoft Office
- Employee stock purchase plan
- Dental insurance
Claims Officer
QBE —Greater Adelaide SA
- Full-time
- Hybrid work
- Customer service
- Case management
Customer Service Specialist
MyIntegra —Cloverdale WA
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Health insurance
- Employee assistance program
Quick Apply
HR & HC Drivers - Adelaide
Heidelberg Materials —Port Adelaide SA
- Overtime
- Annual leave
- Parental leave
Lawyer to Associate, Commercial Insurance
Sparke Helmore Lawyers —Sydney NSW
- Full-time
- Management
Rental Operations Agent /Customer Service Representative (Casual)
Avis Budget Group —Rockhampton QLD
- $33.38 an hour
- Part-time
- Hospitality
- Customer service
- Employee assistance program
- Employee discount
Quick Apply
2d
Land Solutions Project Coordinator, Remote (Title Focus)
Atwell, LLC —Atwell WA
- $34 - $40 an hour
- Remote
- Microsoft Excel
- Research
- Bachelor's degree
- Tuition reimbursement
- Annual leave
HR and HC Drivers - Perth
Heidelberg Materials —Landsdale WA
- Overtime
- Annual leave
- Parental leave
Senior Claims Consultant Settlements
Auto & General Holdings —North Lakes QLD
Quick Apply
Senior Cargo Agent
The Emirates Group —Greater Adelaide SA
- Rotating roster
- Microsoft Word
- Microsoft Excel
- English
- Health insurance
5h
Platform Operation Lead
Infosys —Brisbane QLD
- $150,742 - $171,215 a year
- Azure
- SQL
- AWS
- Health insurance
- Parental leave
7d
Invoicing Agent
Expeditors —Jandakot WA
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Employee stock purchase plan
- Health insurance
Quick Apply
9d

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Escalations Agent

Europcar -
Victoria

Apply Now

Job Details

Full-time

Benefits

Employee assistance program
Employee discount
Referral program
Pet insurance

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Administrative experience
Computer skills
Communication skills

Full Job Description

Job Description

About the role:

Europcar are seeking a customer-centric and motivated Escalations Agent to join our Escalations team on a full time basis located at our Head Office in Tullamarine, Victoria.

Reporting to the Service Delivery Manager, this role is responsible for resolving complex customer queries and ensuring customer satisfaction and loyalty.

What's on offer:

Competitive salary package
Continuous learning and professional development opportunities
Earn cash rewards through our Employee Referral Program for successfully referring candidates
Enjoy significant employee discounts on various offerings, such as discounted car rentals for yourself, family, and friends, as well as pet insurance and more
Be part of an internationally recognised brand with prospects for national and global career growth
Access to Employee Assistance Program and the top-rated Calm App for mental fitness
Experience a positive workplace culture, collaborating with a dynamic, supportive, and high-achieving team

Some of the key responsibilities include:

Act as the main point of contact within the Contact Centre team to handle escalations and high risk claims
Receive and manage customer inquiries and complaints in a timely and professional manner in accordance with procedures
Assist with the day to day responsibilities of managing departmental inbox and allocation of cases across the team
Strive to meet or exceed customer satisfaction goals and key performance indicators (KPIs).
Identify trends and recurring issues and provide feedback and recommendations for process improvement

To be considered for this position you should possess:

Minimum two (2) years' customer service experience
Previous administration experience
Intermediate computer skills in Word and Excel is essential
Clear, confident communication skills, both written and verbal
Ability to coordinate multiple tasks and work under tight deadlines
Excellent problem solving and decision making abilities

About Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.

“We help to change the way you move” is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly.

To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil®, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).

More info: www.europcar-mobility-group.com

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com

Apply Now

Refine Your Search

insurance agent jobs in australia

Escalations Agent

Home Lending Specialist

Contact Centre Team Leader - Operations (ATO contractors arm)

Air Operation Agent

Car Return Agent

Finance & Insurance Business Manager

Contracts Administrator

Customer Service Specialist - Call Centre

Property & Leasing Officer

Claims Officer

Customer Service Specialist

HR & HC Drivers - Adelaide

Lawyer to Associate, Commercial Insurance

Rental Operations Agent /Customer Service Representative (Casual)

Land Solutions Project Coordinator, Remote (Title Focus)

HR and HC Drivers - Perth

Senior Claims Consultant Settlements

Senior Cargo Agent

Platform Operation Lead

Invoicing Agent

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