In-Demand Head of customer service Jobs in Australia

Head of Experiences
Law Institute Victoria —Melbourne VIC
- Full-time
- Hybrid work
- Parental leave
- Employee assistance program
Quick Apply
Head Of Investigations Services
NAB —Melbourne City Centre VIC
- Full-time
- Leadership
1d
Head of EHSW ANZA
Ericsson —Docklands VIC
- Business
10d
Head of Business Operations
Glitch Productions —Remote
- Full-time
- Remote
- CRM software
- No degree
Head of Customer Operations - APAC
Naviam —Melbourne VIC
- AI
Quick Apply
Freight Handler
Australia Post —Wingfield SA
- $40.83 an hour
- Recruiting
Head of Customer Service
David Jones —Melbourne VIC
- Hybrid work
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Parental leave
Head of Quality & People Development - Property Loss Adjusting
Crawford & Company Australia Pty Ltd —New South Wales
- Full-time
- Business development
- Leadership
Quick Apply
Head of Customer Solutions
LexisNexis —Sydney NSW
- Full-time
- AI
- Leadership
- Parental leave
- Employee assistance program
10d
Head of Customer Solutions
RELX —Sydney NSW
- Full-time
- AI
- Leadership
- Parental leave
- Employee assistance program
10d
Head of CCaaS Customer Success
Concentrix —Sydney NSW
- Full-time
- Salesforce
- AI
- Leadership
Event & Catering Coordinator | UNE Life Food & Beverage outlets
UNE Life —Armidale NSW
Head of Operations, AFC
Hawk-Eye Innovations (HEI) —Sydney NSW
- $80,000 - $120,000 a year
- Full-time
- Remote
- Budgeting
Head of Logistics Optimisation
Super Retail Group —Strathpine QLD
- Full-time
Quick Apply
2d
Fire Service Coordinator/Scheduler
Beaver Williams Pty Ltd —Silverwater NSW
- $70,000 - $85,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
- Professional development assistance
Quick Apply
9d
Head of Enablement - Energy Solutions
Ampol —Alexandria NSW
- Full-time
- Leadership
- Communication skills
8d
Head of Field Operations & Support (AU)
DroneShield Limited —Alexandria NSW
- Full-time
Quick Apply
13d
Head of Community & Customer Relations
Service Stream —Epping VIC
- Full-time
8d
Head of Banking
Tyro Payments —Sydney NSW
- Hybrid work
- Product management
- Financial services
- Budgeting
Head of Venue Operations
DG Box Office Entertainment Services Pty Ltd —Surfers Paradise QLD
- $127,000 - $196,000 a year
- Full-time
- Hospitality
- Management
- Master's degree
- Gym membership
- Professional development assistance
Quick Apply

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Head of Experiences

Law Institute Victoria
Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

Parental leave
Employee assistance program

Full Job Description

Permanent full-time position
Flexible, hybrid working arrangements
Paid parental leave, paid study leave and subsidies for professional memberships
Complimentary access to an employee assistance program (EAP) and wellbeing events throughout the year

About Us:

The LIV is the state's peak body for lawyers, representing more than 21,000 members. The LIV's purpose is to promote the highest standards of ethical and legal practice, education and service excellence in the practice and administration of law to ensure the community benefits from strong legal representation, effective advocacy and a fair and equitable legal and justice system.

The LIV is a non-profit organisation dedicated to our members and the development, maintenance, and the sustenance of the law for the benefit of the community.

Position Overview:

The Head of Experiences leads the design, delivery, and continuous improvement of the LIVs end‑to‑end experience for members and customers. This role ensures that members and customers across all career stages, practice contexts, and regions receive consistent, high‑value support that strengthens their connection to the association and the profession.

The position oversees member services, community referrals, engagement programs, event delivery, library, book shop and facilities, working closely with teams across growth, content, channels and learning as well as the Policy, Advocacy and Standards portfolio. The Head of Experiences ensures the LIVs remains a trusted, essential partner to the legal profession known for high quality service and support.
The role is accountable for ensuring that all member interactions, digital and human, are intuitive, efficient, and supportive, minimising friction and maximising value at every stage of the member journey.

Key Responsibilities Include:

Develop and implement a profession‑aligned member experience strategy that supports the evolving needs of legal practitioners.
Own the end‑to‑end member lifecycle experience (from student to senior practitioner), including journey design, service interactions, and experience standards, ensuring a seamless and consistent experience across all touchpoints.
Embed member-centric thinking into all programs, including CPD, ethics, wellbeing, practice management and community engagement.
Lead the member service function, including contact centres, membership operations, onboarding, and renewal processes.
Ensure high-quality support for practitioners and the community in service delivery
Partner with content, chanel and learning, teams to ensure delivery of relevant and highquality pproduct and services that meet the needs of key members cohorts.
Support the strengthening of engagement with committees, sections, practice groups, and volunteer networks.

To be considered, you must demonstrate:

7–10+ years in member or customer experience, service design, engagement, or operations
Experience in a professional association, legal organisation, or regulated membership environment (highly desirable)
Proven success in improving service quality, member satisfaction, and engagement performance
Tertiary qualifications in business, law, management, service design, or a related discipline
Strategic thinker with the ability to anticipate legal trends and emerging issues
Self-motivated and flexible in responding to changing work priorities, with the ability to work independently and as part of a team
Demonstrated capacity to exercise mature judgement, diplomacy, tact, and discretion, with the proven ability to handle sensitive information in a strictly confidential and appropriate manner

The LIV encourages applications from Aboriginal and Torres Strait Islander origin, LGBTIQ+ communities and from diverse cultures, language groups, and people with disabilities.

If you are interested in joining a highly respected membership organisation that values respect, integrity, collaboration, accountability, curiosity and a focus on service excellence, please apply.

How to Apply:

Please include a cover letter, together with your CV.

Applications close 19 June 2026.

Applications may be considered and interviewed before the closing date.

The position description is available at the link below:

https://www.liv.asn.au/Common/Uploaded%20files/NoIndex/LIV-Careers/Position-Description-Head-of-Experiences-May2026.pdf

Quick Apply

Refine Your Search

head of customer service jobs in australia

Head of Experiences

Head Of Investigations Services

Head of EHSW ANZA

Head of Business Operations

Head of Customer Operations - APAC

Freight Handler

Head of Customer Service

Head of Quality & People Development - Property Loss Adjusting

Head of Customer Solutions

Head of Customer Solutions

Head of CCaaS Customer Success

Event & Catering Coordinator | UNE Life Food & Beverage outlets

Head of Operations, AFC

Head of Logistics Optimisation

Fire Service Coordinator/Scheduler

Head of Enablement - Energy Solutions

Head of Field Operations & Support (AU)

Head of Community & Customer Relations

Head of Banking

Head of Venue Operations

I want to receive the latest job alert for head of customer service in australia

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