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Field Service/Installation Engineer

Elekta -
Sydney NSW

Apply Now

Job Details

7 days ago

Qualifications

Management
Microsoft Office
Plumbing
Leadership
Communication skills
Information Technology

Full Job Description

Sydney, Australia (remote)

We don’t just build technology. We build hope for everyone dealing with Cancer.

Elekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Our solutions support consistent, efficient and personalized care, addressing evolving patient needs. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings. Each year more than 2 million patients are treated using Elekta solutions across over 130 countries. Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm. For more information, visit elekta.com.

Description

The Field Service Engineer performs complex and technically demanding support of Elekta Treatment Delivery Systems. The position requires a professional representation between the customer and the company in all aspects of the customer relations. The role will need to ensure that Elekta maintain there contractual commitments in ensuring Clinical uptime commitments are met. You will be responsible for managing all maintenance activities on the site for Elekta supplied equipment. You will be expected to work under your own initiative to complete the tasks required.
The Installation Engineer is responsible for the installation and upgrading of Elekta’s Treatment Delivery Solutions at customer sites. All work is assigned to the engineer by the Head of Service Operations according to the project schedule. Once at the customers site the engineer is expected to manage and coordinate all activities associated with the assigned project including liaison with the Local Engineers, Distributor Management, Project Management, hospital physicists and technicians, site contractors and relevant departments within Elekta.
Technically, the work involves a very diverse skill set including fault finding complex electronic systems down to board/component level, HT and RF power generation, vacuum systems, water systems, pressurized gas systems, mechanical assembly and adjustment of the radiation beam to achieve the required output specification. As the engineers are expected to manage their own environment at a remote location, there is a need to be able to demonstrate competence in all of these key areas.

Responsibilities

RESPONSIBILITIES -

To install, without supervision, all systems within the product portfolio to the required specification and quality within the project time-scales.
To have excellent knowledge and proven skills in electronics, PCs and servers, networking, high vacuum, high/low voltage & current, diagnostic equipment and a general knowledge of all engineering disciplines
To be able to fault find at board level and below
To operate always in accordance with the Elekta quality system and complete the administration requirements of the role in a timely and accurate manner
Have the ability to manage own workload
To be highly motivated, dynamic, have good leadership skills and be a good problem solver
To have proven site management skills
To have a strong customer focus and have excellent communication service skills
To be prepared to work as required at times and locations dictated by the needs of Elekta and the customer
To provide feedback to the Head of Service Operations regarding any issues, solutions or opportunities which may need to be communicated to other parts of the organisation
To maintain an up to date knowledge of all Elekta products in the portfolio
Be prepared to provide training to other staff when necessary
Conduct Servicing in local area of responsibility of Elekta Treatment Delivery Systems
Liaison and customer support representative for the local region for Elekta Treatment Delivery Systems
Provide phone and email support, technical advice & “Help Desk” support as appropriate to customers
Read, analyse, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.
Able to complete all Technician Responsibilities.
Independently perform routine troubleshooting and repairs on the designated modality while working within the escalation procedure.
Carry out the Field Change Orders, Safety Checks / Modifications, as instructed by the Elekta Supply Centre for the installed systems
Perform routine calibrations and preventative maintenance on their designated modality and secondary modality.
Conduct Planned Maintenance for Customers in local Region
Stay current on all new Elekta products.
Parts inventory management
Maintain all company-leased equipment, including company computer, parts, and tools.
Perform other related duties as assigned or requested.
Incorporates Elekta Values into all department functions and responsibilities.
Adhere to all Elekta directives, policies and procedures
Ability to represent the organisation in a professional and positive manner.
Uphold Elekta’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization

Authorities

None

Relevant Knowledge, skills and competencies

Employees must be competent in verbal and written English language as a minimum
Minimum HNC (or equivalent) in a related engineering discipline or relevant work experience
Experience of installing or servicing complicated capital equipment
Biomedical experience and/or technical knowledge of radiotherapy equipment in the field or a hospital setting would be desirable
Completed all relevant Elekta Linac Training Courses
Excellent Communication and mentoring skills to deal with challenges presented by culture and language
Effective time and resource management.
Must be quality orientated in all tasks
Proven ability to manage own environment and complete the tasks deployed to them.
Engineering skills: electrical, electronic fault finding, plumbing, vacuum, radiation, physics
Competent with relevant IT technology including Windows OS, MS Office Applications, networking and control applications.
Demonstrates drive and commitment to Elekta and the tasks in hand.
Ability to travel up to 75% of the year
Current Driving License
Current Passport

Apply Now

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