In-Demand caller Jobs in australia

Customer Contact Officer
Serco Plc —Ballarat VIC
- Part-time
- Customer service
- Computer skills
- On-the-job training
- Employee assistance program
Cold caller
BeFound Network —Remote
- $50,000 - $150,000 a year
- Monday to Friday
- Remote
- Sales
- Customer service
- Salesforce
- Profit sharing
- Work from home
Quick Apply
2d
Administration Assistants
Baptcare —Jeeralang VIC
- $32.83 - $33.42 an hour
- Part-time
- Administrative experience
- Employee assistance program
7d
Customer Success Team Member | 12 Month FTC (Mat Leave Cover) | Lighting Illusions
Lighting Illusions —Acacia Ridge QLD
- $55,000 - $60,000 a year
- Full-time
- Customer service
- ERP systems
- Data entry
- Work from home
- Employee discount
Quick Apply
2d
Clerk-Reservations
Marriott International, Inc —Port Douglas QLD
- Full-time
- No experience needed
- Senior Secondary Certificate of Education
- Education
- Employee discount
Client Care Counsellor
Telus Health —Brisbane QLD
- Full-time
Administration Officer - Rapid Access to Community Care
Queensland Government —Brisbane QLD
- Full-time
- Communication skills
- Negotiation
7d
Casual Nanny (Babysitter) and Personal Assistant
Zeumic —St Kilda East VIC
Loss Prevention Officer
Costco AU —North Melbourne VIC
- Full-time
- Google Suite
- Senior Secondary Certificate of Education
- Education
NSW Ambulance Emergency Medical Call Taker (Communications Assistant)
NSW Health —Eveleigh NSW
- $67,436 - $85,000 a year
- Full-time
- First Aid Certification
- Annual leave
- Gym membership
Telephonist (Lvl 2) - Liverpool Hospital - Perm FT/Temp FT/Casual
NSW Health —Liverpool NSW
- $34.37 - $35.77 an hour
- Part-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Parental leave
8d
Emergency Communications Officer (Ballarat)
Triple Zero Victoria —Ballarat VIC
- $57,086 - $66,110 a year
- Full-time
- Free parking
- Paid training
Disability Support Worker. Casual
Life Without Barriers —Perth WA
- From $34.58 an hour
- Part-time
- CPR Certification
- First Aid Certification
- Communication skills
- Health insurance
Telephonist (Lvl 2) - Liverpool Hospital - Perm FT/Temp FT/Casual
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $34.37 - $35.77 an hour
- Part-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Parental leave
9d
Telehealth Nurse (Health Direct)
Serco Plc —Melbourne VIC
- Part-time
- No degree
- Work from home
Reception Services Officer
Department of Families, Fairness and Housing —Melbourne City Centre VIC
- Part-time
- Recruiting
10d
Marketing Executive
Marriott International, Inc —Surfers Paradise QLD
- Full-time
- Education
- Bachelor's degree
3d
Medical Receptionist
National Healthcare Unity —Bentleigh VIC
- $25 - $32 an hour
- Part-time
- Medical office experience
- Administrative experience
- Clinic
Quick Apply
10d
Receptionist
Uniting Vic.Tas —Morwell VIC
- Part-time
- Customer service
- Office
- Administrative experience
- Employee assistance program
2d
Receptionist
Ramsay Health Care —Cairns QLD
- Part-time
- Microsoft Office
- Referral program
Quick Apply
9d

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Customer Contact Officer

Serco Plc -
Ballarat VIC

Apply Now

Job Details

Part-time

Benefits

Employee rewards program
On-the-job training
Employee assistance program

Qualifications

Customer service
Computer skills

Full Job Description

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

Fully paid, 5 weeks full-time comprehensive on-the-job training at our contact centre
Ongoing training tailored to your personal and career development goals, including opportunities outside your current team or location
Access to our extensive benefits including our rewards and discounts program
Working in a friendly and diverse team with inclusivity and care at the heart of everything we do
Access to Sonder, our 24/7 Employee Assistance Program

Make an impact at Serco

Based onsite in Ballarat, you’ll join a values-based team and do interesting work which matters in helping Victorians access essential public services.

Creating a positive and consistent experience for every customer through every interaction is at the heart of what we do.

As a Customer Contact Officer, you will respond and direct all inbound calls as well as complete online enquiries on behalf of our State Government client.

Guided by and following work instructions provided by the system we use, you’ll actively listen to each caller to understand their needs and their enquiry.

As a Customer Contact Officer, you’ll make a positive impact by:

Allocating calls to the most appropriate area or referral based on the callers’ need with support from the system and work instructions we use
Making the referral path and transfer the caller to the most appropriate service, e.g. 000, Crimestoppers., etc.
Completing a crime report or other report types in a timely manner

Important to know

Our team members answer inbound phone calls from Victorian citizens for non-emergency situations.Sometimes callers share details that others may find distressing such as family violence, assault, death or injury.

It’s important to note that whilst you may be exposed to this information, you will not need to handle these call types through to resolution.

The task requires you to follow prescribed work instructions and transfer these calls to the most appropriate channel.

You will receive regular check-ins with your Team Leader and be provided with resources to seek help and build your own tailored personal wellbeing plan.

Serco is a place for you

As a Customer Contact Officer, you’ll be servicing customer inbound and making outbound calls on behalf of our Victorian Government client.

Your passion for supporting customers and ability to communicate effectively will assist with resolving enquiries and creating a positive experience for our customers.

As a fast-growing and successful global company, Serco’s services span across the areas of justice, defence, space, customer services, health, and urban mobility.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.

You could be a great fit if you have:

Demonstrated experience providing high quality customer service in a fast-paced environment
The ability to competently navigate software platforms/screens simultaneously
Listen and communicate effectively and show empathy
The ability to maintain a calm, resilient composure
Demonstrated experience in the highest standards of professional conduct, supporting others and working collaboratively in a team environment
An interest in learning new information and embracing feedback on the job

To be considered for this role, you must be:

An Australian Citizen or hold an appropriate unrestricted work rights
Willing to complete pre-employment and security checks, along with computer competency and cognitive assessments
Must be able to accomodate to 24/7 rotating roster

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.

Apply Now

Refine Your Search

caller jobs in australia

Customer Contact Officer

Cold caller

Administration Assistants

Customer Success Team Member | 12 Month FTC (Mat Leave Cover) | Lighting Illusions

Clerk-Reservations

Client Care Counsellor

Administration Officer - Rapid Access to Community Care

Casual Nanny (Babysitter) and Personal Assistant

Loss Prevention Officer

NSW Ambulance Emergency Medical Call Taker (Communications Assistant)

Telephonist (Lvl 2) - Liverpool Hospital - Perm FT/Temp FT/Casual

Emergency Communications Officer (Ballarat)

Disability Support Worker. Casual

Telephonist (Lvl 2) - Liverpool Hospital - Perm FT/Temp FT/Casual

Telehealth Nurse (Health Direct)

Reception Services Officer

Marketing Executive

Medical Receptionist

Receptionist

Receptionist

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