In-Demand Business services officer Jobs in Ashfield, Nsw

Operations Manager - NDIS Service Provider
Good Directions —Hornsby NSW
- From $175,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Travel reimbursement
- Work from home
Quick Apply
4d
SVP Client Delivery & Regional Lead APAC
Accommodations Plus International —Mascot NSW
- Full-time
- Bilingual
- Sales
- Marketing
Quick Apply
11d
Customer Service Officer
Transport For NSW —Parramatta NSW
- $100,123 - $110,138 a year
- Full-time
- CRM software
- Customer service
- Salesforce
7d
Senior Administration Officer
NSW Department of Communities and Justice —Ashfield NSW
- $102,936 - $113,579 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Employee assistance program
3d
Credit Manager
REXEL —North Ryde NSW
- Full-time
- Hybrid work
- Customer service
- ERP systems
- Communication skills
Quick Apply
Global Commercial Banking Treasury Sales Associate, Global Payments Solutions, Sydney
Bank of America —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Junior Accounts Officer
Colliers —Sydney NSW
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Finance
- Parental leave
Quick Apply
Accounts Receivable Consultant
FleetPartners —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Communication skills
- Annual leave
- Parental leave
Quick Apply
Operational Support Officer
icare —Parramatta NSW
- Temporary
- Customer service
- Administrative experience
- Organisational skills
- Employee assistance program
- Gym membership
6d
Customer Enquiry Officer
Transport For NSW —Parramatta NSW
- $102,613 - $109,183 a year
- Full-time
- Customer service
- In-person
4d
Credit Control Officer - Loss Prevention
Volkswagen Financial Services Australia —Chullora NSW
- Administrative experience
- Communication skills
- Negotiation
Administration Officer/Receptionist - Casual position
City of Liverpool Meals on Wheels —Liverpool NSW
- From $31 an hour
- Monday to Friday
- Customer service
- Office
- Microsoft Office
Quick Apply
Retail Customer Service Officer
Australia Post —Drummoyne NSW
- $28.58 - $30.55 an hour
- Part-time
- Customer service
- Administrative experience
- Recruiting
6d
Internal Sales Support Officer
Dormakaba Group —Hornsby NSW
- Full-time
- Sales
- Customer service
- Salesforce
4d
AE4 - AE6 Team Member, Vetting Authority
ASIO —Sydney NSW
- $91,522 - $125,060 a year
- Call employer
- Research
- AI
- Communication skills
- Annual leave
- Employee assistance program
Governance Officer
City of Parramatta Council —Parramatta NSW
- $117,540.29 - $129,411.13 a year
- Full-time
- Hybrid work
- Management
- No degree
- Recruiting
- Health insurance
- Parental leave
Customer Interface Property Information Administrative Officer
Transport For NSW —Macquarie Park NSW
- $100,123 - $110,138 a year
- Full-time
- Administrative experience
- Organisational skills
4d
Revenue and Receivables Officer
Fresh Hope Communities —Rhodes NSW
- Full-time
- Microsoft Excel
- Finance
- Bachelor's degree
- Commuter assistance
Human Resources Lead
Montessori Care —Summer Hill NSW
- From $70,000 a year
- Full-time
- Hybrid work
- Human resources
- Recruiting
- Employee assistance program
Quick Apply
Administrative Support Officer
NSW Police Force —Surry Hills NSW
- $87,199 - $95,482 a year
- Full-time
7d

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Operations Manager - NDIS Service Provider

Good Directions
Hornsby NSW

Quick Apply

Job Details

Full-time
From $175,000 a year
4 days ago

Benefits

Travel reimbursement
Remote work allowance
Work from home

Qualifications

Management
Operations management
Sales
Business development
Education
Bachelor's degree
Driver Licence
Communication skills
Negotiation

Full Job Description

Position Title: Operations Manager

Reporting to: Chief Operating Officer

About Good Directions: Serving over 120 NDIS participants, claiming over $60mil yearly in supports. In this time of industry change, Good Directions is uniquely positioned to capitalise on its ability to service all Australian states (excl. WA and NT), and is seeking skilled managers who are eager to oversee the provision of active supports that transform the life of the people we support.

As Operations Manager, you will lead and expand Good Directions’ disability support services. You’ll combine strategic business development with hands-on service delivery to ensure participants and their families have increasing control, safety, and choice in their daily supports. We are seeking two leaders who will take on end to end ownership of the participant experience, actively acquire new participant sign-ups and coach local site services to ensure participant satisfaction and service compliance.

Reasons for Job Opening:
NSW: Strong existing presence, grown since 2014.
QLD: Experiencing rapid growth over the past few years and seeking a person willing to travel within the state to meet with existing and new participants, ensuring service excellence.

Key Responsibilities

· Establish new service sites: identify premises, secure resourcing and coordinate onboarding

· Design, implement and grow SIL, SDA and day-to-day support offerings

· Oversee management of supports to participants, incl. specialist support coordination (as req.)

· Prepare and review SIL quotes, NDIS plan-review reports and AAT submissions

· Advocate for sustainable, high-quality services and negotiate on behalf of participants

· Ensure full compliance with relevant regulations, including protecting participants and Good Directions with regards to financial, legal, and operational matters.

· Maintain budgets, bookkeeping and small-business administration

· Build and maintain networks across housing, life planning, allied health and community sectors

· Monitor performance metrics, drive continuous improvement and report to leadership

· Work directly with IT contractors to explore new tech and change existing tech to automate and improve it

Essential Skills & Experience

· Demonstrated commitment to person-centred disability supports and empowering families

· Proven communication, negotiation and stakeholder-management skills

· Strong business development and operational management background

· Exceptional attention to detail in complex regulatory environments

· Ability to problem-solve with a visionary outlook and draw on external expertise when needed

· Integrity, resilience and adaptability in fast-changing contexts

Work Arrangement: Hybrid work from home (home office setup provided) with travel to participants as required, to our Sydney office 3 days/week (NSW employees) and to team events (2-3 per annum, rotating location NSW/VIC/SA/QLD).
Supports: Peer support, professional development and team-based training.

Remuneration: Full time position, attractive salary package of $140k+super+travel/home office allowance+annual professional fees/training allowance - subject to experience and qualifications.

To be considered for this position you must have:

· A reference detailing how you advocated/assisted people with disabilities

· 10+ years of Operations management experience in an enterprise environment

· Degree qualified, with a proven track record of taking ownership and driving results

· Experience managing people, including geographically dispersed teams

· Strong problem structuring and solving skills and ability to deal with ambiguity

· Experience in client management, sales, bookkeeping, small business planning, human resources, events, life planning, housing, budgeting, networking and innovation

· Driver’s licence and motor vehicle

Supplementary Pay: Organisational performance bonus (paid before Christmas) + Individual KPI performance bonus (paid in July).

Job Type: Full-time

Pay: From $175,000.00 per year

Benefits:

Travel reimbursement
Work from home

Application Question(s):

Share a practical example of how you have led the establishment or expansion of disability support services or another business service - including how you balanced site setup/maintenance, compliance with relevant industry standards, financial management, and stakeholder engagement to achieve sustainable outcomes for the customer, workers and business.
Briefly detail your experience managing, scaling, and maintaining operational consistency across teams spread diversely, including how you overcame a specific challenge.
Provide a covering letter to describe your motivation for applying to this position
What is an example of a successful outcome that demonstrates your approach to management and outcomes?
For Agency Managed participants with severe & profound disabilities how would you expect a 'participant-owned' service to differ from a 'provider-owned' service?

Education:

Bachelor Degree (Required)

Experience:

Operations management: 10 years (Required)

Work Authorisation:

Australia (Required)

Work Location: Hybrid remote in Hornsby NSW

Quick Apply

Refine Your Search

business services officer jobs in ashfield, nsw

Operations Manager - NDIS Service Provider

SVP Client Delivery & Regional Lead APAC

Customer Service Officer

Senior Administration Officer

Credit Manager

Global Commercial Banking Treasury Sales Associate, Global Payments Solutions, Sydney

Junior Accounts Officer

Accounts Receivable Consultant

Operational Support Officer

Customer Enquiry Officer

Credit Control Officer - Loss Prevention

Administration Officer/Receptionist - Casual position

Retail Customer Service Officer

Internal Sales Support Officer

AE4 - AE6 Team Member, Vetting Authority

Governance Officer

Customer Interface Property Information Administrative Officer

Revenue and Receivables Officer

Human Resources Lead

Administrative Support Officer

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