In-Demand service manager Jobs in archerfield, qld

Customer Service Manager
Rentokil Initial —Acacia Ridge QLD
- $105,000 - $107,000 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
Quick Apply
6d
Team Members
Zambrero —Salisbury QLD
- Cleaning
Quick Apply
10d
Manager
Queensland Government —Brisbane QLD
- Temporary
4d
Manager Customer Service Centre
Queensland Government —Brisbane QLD
10d
Principal Investigator
Queensland Government —Brisbane QLD
13d
Office Manager
JM TAILORED SOLUTIONS —Brisbane QLD
- $80,000 - $82,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick Apply
Operations Manager - Everton Park State School P&C
Everton Park State School Parents & Citizens Association (P&C) —Everton Park QLD
- Up to $36 an hour
- Part-time
- Hybrid work
Quick Apply
1d
North Brisbane - Drug & Alcohol Specimen Collector
The Drug Detection Agency QLD —Eagle Farm QLD
- $35 - $60 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
5d
Manager Procurement
Queensland Government —Brisbane QLD
13d
Corporate General Manager
HESS e-Mobility Ltd —Underwood QLD
- $88,621.30 - $219,676.15 a year
- Full-time
- Engineering
- Bachelor's degree
- In-person
Quick Apply
8d
Business Manager - New Special School in Logan Reserve
Queensland Government —Logan City QLD
3d
Advisor
Queensland Government —Brisbane QLD
13d
Manager, Service Agreements
Queensland Government —Brisbane QLD
- Full-time
- Management
13d
TRANSPORT COMPANY MANAGER
Tarsem13 Transport —Brisbane QLD
- $78,987.99 - $98,000.00 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
Quick Apply
Shift Leader South West Brisbane
Guzman y Gomez —Richlands QLD
- Supervising experience
- Leadership
Quick Apply
Area Manager
Prompcorp —Greater Brisbane QLD
- $70,000 - $85,000 a year
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Management
- Travel reimbursement
- Work from home
Quick Apply
10d
Relationship Manager
Queensland Government —Brisbane QLD
- Temporary
4d
Customer Success Team Member | 12 Month FTC (Mat Leave Cover) | Lighting Illusions
Lighting Illusions —Acacia Ridge QLD
- $55,000 - $60,000 a year
- Full-time
- Customer service
- ERP systems
- Data entry
- Work from home
- Employee discount
Quick Apply
4d
Administration Officer - Browns Plains State High School
Queensland Government —Logan City QLD
- Temporary
3d
Operations Manager, Staff Capability and Service Models
Aboriginal & Torres Strait Islander Community Health Service Brisbane Limited —Coopers Plains QLD
- $146,688 a year
- Full-time
- Management
- Working with children
- Bachelor's degree
Quick Apply
11d

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service manager jobs near archerfield, qld

Customer Service Manager

Rentokil Initial -
Acacia Ridge QLD

Quick Apply

Job Details

Full-time
$105,000 - $107,000 a year
6 days ago

Qualifications

Customer service
Microsoft Office
Communication skills

Full Job Description

At Rentokil Initial, we are proud to be the global expert in pest, hygiene, and indoor plant care. We operate three market-leading brands: Rentokil Pest Control, Initial Hygiene, and Ambius Indoor Plants.

What sets us apart is our people. We are a friendly and supportive team driven by a passion to Protect People, Enhance Lives, and Preserve our Planet. From multi-national corporations to local restaurants and family homes, over two million customers rely on us to get the job done quickly and effectively.

The Role

We are looking for an energetic, results-driven Customer Service Manager to lead our customer facing team. In this role, you won't just be managing tasks; you will be empowering your team to deliver a consistent "WOW" experience to every client.

The role is based in Acacia Ridge with some days in the Brendale Office.

You will act as a bridge between our internal service delivery teams and our external stakeholders, ensuring that our customer service levels remain world-class while driving growth through retention and sales opportunities.

Key Responsibilities

Leadership & Mentorship: Supervise, lead, and develop the customer service team, including offshore team members.
Operational Excellence: Construct and deliver individual and team KPIs, ensuring the team's performance management processes are strictly followed.
Data Driven Strategy: Analyse customer service data and branch stats to identify trends, improve productivity, and maintain exceptional service levels.
Stakeholder Management: Collaborate cross-functionally with Planning, Operations, and Sales teams to ensure customer needs are met and service efficiency is optimised. Proactively engage with internal stakeholders to monitor and ensure Service Delivery KPIs are achieved.
Complaint Resolution: Oversee all customer feedback and escalations, ensuring "customer in jeopardy" procedures are followed to resolve issues with speed and professionalism.
Growth Focus: Lead and manage the internal sales function to drive sales growth, activity levels, and conversion performance in line with KPIs.
Continuous Improvement: Support and encourage a culture of continuous improvement, leveraging new tools and technologies to streamline workflows.

Requirements

Experience: 2+ years of experience in a similar services-based Customer Service Manager or Team Leader role.
Communication: Outstanding verbal and written communication skills with a professional demeanor and "stellar" phone etiquette.
Conflict Resolution: Proven ability to work calmly under pressure and handle complex dispute resolutions.
Technical Literacy: Proficient in multiple database systems, Microsoft Office/Google Workspace, and CRM software.
Mindset: A customer-centric mindset with a "lead by example" approach. You must be comfortable working in a fast-paced environment where no two days are the same.
Compliance: Ability to pass a pre-employment medical, drug and alcohol screen, and background checks.

If you’re a Customer Service Superhero ready to take the next step in your career with a global leader, click the Apply button now!

Rentokil Initial is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Quick Apply

Refine Your Search

service manager jobs in archerfield, qld

Customer Service Manager

Team Members

Manager

Manager Customer Service Centre

Principal Investigator

Office Manager

Operations Manager - Everton Park State School P&C

North Brisbane - Drug & Alcohol Specimen Collector

Manager Procurement

Corporate General Manager

Business Manager - New Special School in Logan Reserve

Advisor

Manager, Service Agreements

TRANSPORT COMPANY MANAGER

Shift Leader South West Brisbane

Area Manager

Relationship Manager

Customer Success Team Member | 12 Month FTC (Mat Leave Cover) | Lighting Illusions

Administration Officer - Browns Plains State High School

Operations Manager, Staff Capability and Service Models

I want to receive the latest job alert for service manager in archerfield, qld

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