In-Demand Senior customer service representative Jobs in Alexandria, Nsw

Senior Customer Service Representative
Eaton —Mascot NSW
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Principal Consultant, Fixed Income and OTC Front Office Specialist, VP
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Cargo Operations Manager
Swissport International AG —Mascot NSW
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Workplace Ambassador Lead
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
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Workplace Ambassador Lead
JLL —Sydney NSW
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Sales Development Representative
LegalVision —Surry Hills NSW
- $65,000 - $85,000 a year
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Fujitsu —Sydney NSW
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Community Manager
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
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Senior Sales Representative, Sydney
Arealytics —Sydney NSW
- $130,000 - $180,000 a year
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Premier Customer Care Representative
FedEx AMEA —Mascot NSW
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Community Manager
JLL —Sydney NSW
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Inside Sales Business Development Representative
Arealytics —Sydney NSW
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Senior Project Manager
FinXL —Sydney NSW
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Nearmap —Barangaroo NSW
- Full-time
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Venue Operations Manager
Century —Chatswood NSW
- Full-time
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Senior Business Development Representative
ShipBob, Inc. —Sydney NSW
- Full-time
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Senior People Generalist / HR Manager
Xpansiv —Sydney NSW
- $135,000 - $150,000 a year
- Full-time
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Senior Customer Service Representative

Eaton -
Mascot NSW

Apply Now

Job Details

Benefits

Paid volunteer leave
On-site parking

Qualifications

SAP
Salesforce
ERP systems
Microsoft Office
Electrical experience
Computer skills
Leadership
Communication skills

Full Job Description

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. The Power Quality (PQ) division at Eaton Electrical provides power management solutions including uninterruptable power supplies (UPS’s), surge protective devices, power distribution units (PDU’s), remote monitoring, software, power factor correction, airflow management, rack enclosures and services. We strive for continued success in leveraging technical innovation to develop next-generation solutions.

We are looking for a Senior Customer Service Representative to join our team at Eaton. This role is responsible for supporting the day-to-day mentoring and work allocation of the Power Quality Customer Service Team. You will act in a second-in-charge capacity, taking direction from the PQ Customer Service Team Leader while also contributing to key project initiatives.

In addition, the role will maintain responsibilities as a Customer Service Representative, ensuring workloads are effectively managed, service level agreements (SLAs) are met, and sales budget targets are achieved.

Key Duties:

Supporting optimal order management via telephone & emails including but not limited to purchase orders, pricing and availability, stock utilisation and customer relationship development.
Supporting Eaton's digital first strategy by leveraging and promoting our digital solutions
Work directly and collaboratively with product management, finance team, sales and supply chain teams to ensure requests are supported and resolved efficiently and to quality
Develop & demonstrate a sound knowledge of the company’s products, policies and standards and act as a subject matter expert and trainer as required
Work in a team environment to achieve all customer service SLA's and support the PQ sales team in achieving revenue goals

Supporting key account management and represent the function in meetings and forums
Liaising with warehouse, logistics and supply chain to manage stock levels and to ensure on time deliveries.
Supporting customer escalations and investigations to deliver optimal outcomes and provide insights to improve internal practices
Responsible for identifying and reporting process and quality issues to management and entering NCRs into quality systems.
Supporting with the development, training and ongoing coaching of team members to ensure sound knowledge of the company’s products and processes

Qualifications:

2-3 years' experience in the electrical or similar complex industries
Demonstrated mentoring and coaching experience and or previous leadership roles. Intermediate Computer Skills; ERP and Microsoft Office
ERP experience (SAP & Salesforce preferred)

What We Offer:

Free on-site parking
Hybrid working
Competitive salary with access to bonus scheme
Inclusive working environment
Volunteer days
Outstanding training and development programs for both professional and personal development

We are committed to ensuring equal employment opportunities for all job applicants and employees. Our recruitment processes encourage diversity by utilising a balanced selection criteria regardless of the applicants age, gender, gender identity, ethnicity, religion, sexual orientation, or any other status protected or required by law. Eaton prides itself in truly representing the people within our communities.

If this sounds like you, please send through your application. We look forward to hearing from you!

Apply Now

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senior customer service representative jobs in alexandria, nsw

Senior Customer Service Representative

SVP Client Delivery & Regional Lead APAC

Customer Service Representative

Senior Customer Care Representative

Principal Consultant, Fixed Income and OTC Front Office Specialist, VP

Cargo Operations Manager

Workplace Ambassador Lead

Workplace Ambassador Lead

Sales Development Representative

Senior Procurement Specialist

Community Manager

Senior Sales Representative, Sydney

Premier Customer Care Representative

Community Manager

Inside Sales Business Development Representative

Senior Project Manager

Business Development Representative

Venue Operations Manager

Senior Business Development Representative

Senior People Generalist / HR Manager

I want to receive the latest job alert for senior customer service representative in alexandria, nsw

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