In-Demand Customer success manager Jobs in Adelaide, Sa

Customer Success Manager - Risk Management - SaaS (Hybrid)
Riskonnect —Greater Adelaide SA
- Full-time
- Management
- Salesforce
- Microsoft Office
Quick Apply
Investigations Case Manager
Procare Group —Greater Adelaide SA
- Urgently hiring
- Microsoft Office
- Organisational skills
- Computer skills
- Parental leave
- Employee assistance program
Senior Customer Success Manager | Corporate ANZ
HubSpot —Greater Adelaide SA
- Remote
- AI
- Work from home
Quick Apply
Operations Manager - Investigations
Procare Group —Greater Adelaide SA
- Full-time
- Organisational skills
- Parental leave
- Employee assistance program
Conference and Events Operations Manager
PULLMAN —Greater Adelaide SA
- Full-time
- Supervising experience
- Team management
- POS
- Health insurance
Quick Apply
Venue Manager | Holey Moley
Funlab —Adelaide SA
- $85,000 - $99,000 a year
- Weekend availability
- Hospitality
- Communication skills
- Employee assistance program
Project Coordinator (Part time, 3 days per week)
Miele —Export Park SA
- Part-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Employee assistance program
- Employee discount
Regional General Manager
G'day Group —Adelaide SA
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Parental leave
Quick Apply
Operations Manager
ISS —Greater Adelaide SA
- Full-time
- Leadership
Assistant Venue Manager
Yo-Chi —Prospect SA
- Weekend availability
- Leadership
Executive Assistant to the CEO/ Receptionist Duties- Part Time
Community Support Incorporated —Wayville SA
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
Business Development Manager
Bapcor —Mawson Lakes SA
- Full-time
- Sales
- Microsoft Office
- Business development
Quick Apply
Entry Level Solar Sales Representative
Smart Energy Group —Greater Adelaide SA
- $4,000 - $6,000 a week
- Weekend availability
- Sales
- No experience needed
Quick Apply
Administration Officer
Mission Australia —Greater Adelaide SA
- $82,644.22 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Territory Manager
PepsiCo —Regency Park SA
- Sales
- POS
Technical Implementation Manager
Flywire —Greater Adelaide SA
- Full-time
- Hybrid work
- Employee stock purchase plan
Quick Apply
Territory Manager - Joint Replacement
Stryker —Adelaide SA
- Full-time
- Sales
- Bachelor's degree
- No degree
- Health insurance
Accounts Receivable Officer
Philmac Pty Ltd (Australia) —North Plympton SA
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Organisational skills
- Parental leave
- Employee assistance program
Continuous Improvement Manager
Bega Cheese —Salisbury SA
- Full-time
- Analysis skills
- Manufacturing
Workers Compensation Case Manager
DXC Technology —Greater Adelaide SA
- Full-time
- Microsoft Office
- Analysis skills
- Education
- Parental leave
- Employee assistance program
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customer success manager jobs near adelaide, sa

Customer Success Manager - Risk Management - SaaS (Hybrid)

Riskonnect -
Greater Adelaide SA

Quick Apply

Job Details

Full-time

Qualifications

Management
Enterprise software
Salesforce
Microsoft Office
Education
Bachelor's degree
SaaS

Full Job Description

WHO WE ARE? Riskonnect, Inc. is the leading integrated risk management software solution provider that empowers organizations to anticipate, manage and respond in real-time to strategic and operational risks across the extended enterprise. Riskonnect is the only provider ranked in the leadership and visionary quadrants by world-renowned industry analysts Gartner and Forrester. We employ more than 1,100+ risk professionals in the Americas, EMEA, and Asia Pacific and serve over 2,400 customers across 6 continents. The combination of innovative risk technology, a customer success mindset, and employee-first belief makes Riskonnect a sought-after place to work.

WHY JOIN US? We explore ways to deliver new value, foster creativity, and reach beyond boundaries. We use drive and commitment to energize, engage, and inspire others. We do what is important and strive for continuous improvement, work with passion, and purpose. We act with mutual respect, communicate fearlessly and collaborate to leverage our collective talents. At Riskonnect, we share this set of expectations and values. They guide us every day in every way. These values are more than words – they unite our organization and bring meaning and purpose to what we do.

#pioneer #spark #focus #community

The Opportunity

Riskonnect is seeking a Customer Success Manager to maintain a book of business to meet defined goals and guarantee client satisfaction and realization of the Riskonnect value proposition. The successful candidate will act as the owner of the overall account relationship with clients in an assigned book. Has a general understanding of Riskonnect practices and services. Has presence and credibility in the insurance and business community, and within industry alignment and accounts. Focuses on client satisfaction, retention, and health.

RESPONSIBILITIES:

Ensures good customer health of client book
Execute ongoing improvement plans across customers (Onboarding, Web training, Email Campaigns, etc)
Manage client renewals
Maintain regular contact with key decision makers and stakeholders and schedule stewardship meetings as appropriate
Work across the firm to drive resolution of identified issues and escalate issues where appropriate
Ensure customer's desired outcomes are well understood, documented, and monitored
Collaborate with Success Consultant on day-to-day client requests, including attending status meetings and escalate service issues where appropriate.
Articulate client needs objectives and work across the firm to develop and propose solutions
Recommend and coordinate cross-functional improvements to the Customer Lifecycle
Execute corrective action plans for customers at risk (Stakeholder Interviews, Issue Tracking, etc)
Enterprise contract renewal negotiations
Track results from action plans and follow escalation procedures when appropriate
Identify Upsell and Cross Sell Opportunities
Map customer stakeholders & users to Customer Personas
Partner with Account Executives during Quarterly Business Reviews to create client growth strategy
Feature Request Management
Maintain knowledge of Riskonnect products/services and industry trends
Travel to client sites as needed
Salesforce and Gainsight experience a plus

MINIMUM QUALIFICATIONS:

5+ years of Experience in Customer Facing role in the Enterprise Software Industry
Familiar with MS Office and Gainsight
Ability to track and organize action items across enterprise software clients.
Ability to prioritize workload and execute in a fast-paced environment
Ability to build customer relationships using remote communication tools (e.g.: phone, email campaigns, conference calls, web training)
Ability to develop senior-level relationships.
Ability to drive insights and adoption recommendations to customers by analyzing customer
Strong empathy for customers and ability to see value through their eyes required
Analytical and Process Oriented Mindset
Ability to communicate clearly and articulate complex concepts and ideas to customers and executives
Make timely decisions and have sound judgment
You must either be an Australian citizen, a permanent resident, or hold a valid visa with explicit work rights

SKILLS & ABILITIES

Education: Bachelor’s Degree Preferred
5+ years of Knowledge of the Insurance Industry/SaaS experience
3+ years of enterprise software customer success experience, preferably in a related industry such as Risk, Governance, Risk and Compliance, Integrated Risk Management, or Cyber Security.

WHY JOIN RISKONNECT?

At Riskonnect, innovation starts with our people. We’re a fast-growing, global team of 1,500+ dedicated professionals who bring bold thinking, a collaborative mindset, and a shared commitment to helping organizations manage risk with confidence.

You’ll work alongside some of the most talented individuals in the industry, united by a purpose to help customers solve their most complex risk challenges through cutting-edge technology and world-class service.

Our culture of excellence has earned us consistent recognition, including:

Best and Brightest Companies to Work For (Nationwide) – 7 years
Best and Brightest Elite Award Winner – 1 year
Business Insurance Best Places to Work – 2 years
Great Place to Work® Certified – United Kingdom – 2 years
Great Place to Work® Certified – India – 1 year

We’re proud of these honors, but even more proud of the people who made them possible. Ready to be part of something meaningful? Join us.

Riskonnect is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law

Quick Apply

Refine Your Search

customer success manager jobs in adelaide, sa

Customer Success Manager - Risk Management - SaaS (Hybrid)

Investigations Case Manager

Senior Customer Success Manager | Corporate ANZ

Operations Manager - Investigations

Conference and Events Operations Manager

Venue Manager | Holey Moley

Project Coordinator (Part time, 3 days per week)

Regional General Manager

Operations Manager

Assistant Venue Manager

Executive Assistant to the CEO/ Receptionist Duties- Part Time

Business Development Manager

Entry Level Solar Sales Representative

Administration Officer

Territory Manager

Technical Implementation Manager

Territory Manager - Joint Replacement

Accounts Receivable Officer

Continuous Improvement Manager

Workers Compensation Case Manager

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