In-Demand service manager Jobs in acacia ridge, qld

Customer Service Manager
Rentokil Initial —Acacia Ridge QLD
- $105,000 - $107,000 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
Quick Apply
4d
Manager Customer Service Centre
Queensland Government —Brisbane QLD
9d
Manager
Queensland Government —Brisbane QLD
- Temporary
3d
Principal Investigator
Queensland Government —Brisbane QLD
12d
North Brisbane - Drug & Alcohol Specimen Collector
The Drug Detection Agency QLD —Eagle Farm QLD
- $35 - $60 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
4d
Manager Procurement
Queensland Government —Brisbane QLD
12d
Corporate General Manager
HESS e-Mobility Ltd —Underwood QLD
- $88,621.30 - $219,676.15 a year
- Full-time
- Engineering
- Bachelor's degree
- In-person
Quick Apply
7d
Office Manager
JM TAILORED SOLUTIONS —Brisbane QLD
- $80,000 - $82,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick Apply
Service Planner - Pest Control
Rentokil Initial —Acacia Ridge QLD
- $63,000 - $65,000 a year
- Full-time
- Administrative experience
- Computer skills
- Communication skills
- Employee assistance program
Quick Apply
8d
Shift Leader South West Brisbane
Guzman y Gomez —Richlands QLD
- Supervising experience
- Leadership
Quick Apply
Manager, Service Agreements
Queensland Government —Brisbane QLD
- Full-time
- Management
12d
Advisor
Queensland Government —Brisbane QLD
12d
Assistant Manager
Betty's Burgers —Indooroopilly QLD
- $72,000 - $77,000 a year
- Weekend availability
- Hospitality
- Customer service
- In-person
- Employee discount
- Professional development assistance
Quick Apply
TRANSPORT COMPANY MANAGER
Tarsem13 Transport —Brisbane QLD
- $78,987.99 - $98,000.00 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
Quick Apply
Team Members
Zambrero —Salisbury QLD
- Cleaning
Quick Apply
8d
Customer Success Team Member | 12 Month FTC (Mat Leave Cover) | Lighting Illusions
Lighting Illusions —Acacia Ridge QLD
- $55,000 - $60,000 a year
- Full-time
- Customer service
- ERP systems
- Data entry
- Work from home
- Employee discount
Quick Apply
2d
Business Manager - New Special School in Logan Reserve
Queensland Government —Logan City QLD
2d
Operations Manager, Staff Capability and Service Models
Aboriginal & Torres Strait Islander Community Health Service Brisbane Limited —Coopers Plains QLD
- $146,688 a year
- Full-time
- Management
- Working with children
- Bachelor's degree
Quick Apply
10d
Area Manager
Prompcorp —Greater Brisbane QLD
- $70,000 - $85,000 a year
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Management
- Travel reimbursement
- Work from home
Quick Apply
8d
Administration Officer - Browns Plains State High School
Queensland Government —Logan City QLD
- Temporary
2d

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Customer Service Manager

Rentokil Initial -
Acacia Ridge QLD

Quick Apply

Job Details

Full-time
$105,000 - $107,000 a year
4 days ago

Qualifications

Customer service
Microsoft Office
Communication skills

Full Job Description

At Rentokil Initial, we are proud to be the global expert in pest, hygiene, and indoor plant care. We operate three market-leading brands: Rentokil Pest Control, Initial Hygiene, and Ambius Indoor Plants.

What sets us apart is our people. We are a friendly and supportive team driven by a passion to Protect People, Enhance Lives, and Preserve our Planet. From multi-national corporations to local restaurants and family homes, over two million customers rely on us to get the job done quickly and effectively.

The Role

We are looking for an energetic, results-driven Customer Service Manager to lead our customer facing team. In this role, you won't just be managing tasks; you will be empowering your team to deliver a consistent "WOW" experience to every client.

The role is based in Acacia Ridge with some days in the Brendale Office.

You will act as a bridge between our internal service delivery teams and our external stakeholders, ensuring that our customer service levels remain world-class while driving growth through retention and sales opportunities.

Key Responsibilities

Leadership & Mentorship: Supervise, lead, and develop the customer service team, including offshore team members.
Operational Excellence: Construct and deliver individual and team KPIs, ensuring the team's performance management processes are strictly followed.
Data Driven Strategy: Analyse customer service data and branch stats to identify trends, improve productivity, and maintain exceptional service levels.
Stakeholder Management: Collaborate cross-functionally with Planning, Operations, and Sales teams to ensure customer needs are met and service efficiency is optimised. Proactively engage with internal stakeholders to monitor and ensure Service Delivery KPIs are achieved.
Complaint Resolution: Oversee all customer feedback and escalations, ensuring "customer in jeopardy" procedures are followed to resolve issues with speed and professionalism.
Growth Focus: Lead and manage the internal sales function to drive sales growth, activity levels, and conversion performance in line with KPIs.
Continuous Improvement: Support and encourage a culture of continuous improvement, leveraging new tools and technologies to streamline workflows.

Requirements

Experience: 2+ years of experience in a similar services-based Customer Service Manager or Team Leader role.
Communication: Outstanding verbal and written communication skills with a professional demeanor and "stellar" phone etiquette.
Conflict Resolution: Proven ability to work calmly under pressure and handle complex dispute resolutions.
Technical Literacy: Proficient in multiple database systems, Microsoft Office/Google Workspace, and CRM software.
Mindset: A customer-centric mindset with a "lead by example" approach. You must be comfortable working in a fast-paced environment where no two days are the same.
Compliance: Ability to pass a pre-employment medical, drug and alcohol screen, and background checks.

If you’re a Customer Service Superhero ready to take the next step in your career with a global leader, click the Apply button now!

Rentokil Initial is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Quick Apply

Refine Your Search

service manager jobs in acacia ridge, qld

Customer Service Manager

Manager Customer Service Centre

Manager

Principal Investigator

North Brisbane - Drug & Alcohol Specimen Collector

Manager Procurement

Corporate General Manager

Office Manager

Service Planner - Pest Control

Shift Leader South West Brisbane

Manager, Service Agreements

Advisor

Assistant Manager

TRANSPORT COMPANY MANAGER

Team Members

Customer Success Team Member | 12 Month FTC (Mat Leave Cover) | Lighting Illusions

Business Manager - New Special School in Logan Reserve

Operations Manager, Staff Capability and Service Models

Area Manager

Administration Officer - Browns Plains State High School

I want to receive the latest job alert for service manager in acacia ridge, qld

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