In-Demand Customer success manager Jobs in Abbotsford Nsw

Customer Success Manager (ANZ)
Ansarada —The Rocks NSW
- Full-time
- CRM software
- Financial services
- AI
- Health insurance
- Annual leave
Building Services Customer Success Manager
CIM Operations Pty Ltd —Sydney NSW
- $130,000 - $150,000 a year
- Full-time
- Customer service
- Analysis skills
- HVAC
- Employee stock purchase plan
- Work from home
Quick Apply
Senior Client Success Manager, Enterprise
Indeed —Sydney NSW
- $84,000 - $126,000 a year
- Full-time
- Management
- Bachelor's degree
- Recruiting
- Annual leave
Customer Success Manager - Environmental Consultant
Bueno Analytics —Sydney NSW
- From $75,000 a year
- Full-time
- Hybrid work
- Management
- HVAC
- Leadership
- Employee stock purchase plan
- Annual leave
Quick Apply
Senior Customer Success Manager
RELEX Solutions —Sydney NSW
- From $150,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Data entry
- Annual leave
Quick Apply
Corporate Collections Officer (Customer Support Specialist)
TPG Telecom —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Customer Relationship Manager (CRM - NSW/ACT)
GlobalBlue_IT —Sydney NSW
- Full-time
- Management
- Customer service
- Public speaking
Customer Delivery Success Specialist
King Living —Turrella NSW
- Full-time
- CRM software
- Salesforce
- Organisational skills
- Parental leave
Quick Apply
10d
Regional Visual Merchandising Manager | NSW Metro, Regional ACT & SA
Fantastic Furniture —Chullora NSW
- Full-time
- Sales
- Merchandising
- Microsoft Office
- Employee discount
Quick Apply
Client Success Manager (SMB / Mid-Market)
Intellect —Sydney NSW
- Remote
- Management
- Master's degree
- Bachelor's degree
- Health insurance
- Annual leave
Quick Apply
Customer Success Manager
Caruso —Sydney NSW
- Full-time
- Management
- Sales
- Analysis skills
- Annual leave
- Parental leave
Quick Apply
Customer Success Manager, Warehouse Automation APAC
Locus Robotics —Sydney NSW
- Remote
- Microsoft Powerpoint
- Computer Science
- Salesforce
Quick Apply
Project Manager – Customer Delivery (AU)
DroneShield Limited —Sydney NSW
- Full-time
- Management
- PMP
- Agile
Quick Apply
Club Experience Officer South Pacific & Philippines
Rotary International —Norwest Business Park NSW
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Relocation assistance
- Employee assistance program
Quick Apply
Customer Success Manager, Government
Streem Pty Ltd —Surry Hills NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Communication skills
- Analytics
- Parental leave
- Referral program
Quick Apply
Assistant Brand Manager - Choc & Gluten Free
The Arnott's Group —North Strathfield NSW
- Management
- Marketing
- Data analysis skills
- Parental leave
- Gym membership
Talent Acquisition & Onboarding Specialist
Accommodations Plus International —Mascot NSW
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Administrative experience
Quick Apply
9d
Customer Success Manager - Risk Management - SaaS (Hybrid)
Riskonnect —Sydney NSW
- Full-time
- Management
- Salesforce
- Microsoft Office
Quick Apply
7d
Customer Success Manager
REA Group —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Presentation skills
- Café
- Work from home
- Parental leave
9d
Customer Success Manager
Squiz —Sydney NSW
- Full-time
- Hybrid work
- AI
- Leadership
- Communication skills
Quick Apply

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Customer Success Manager (ANZ)

Ansarada -
The Rocks NSW

Apply Now

Job Details

Full-time

Benefits

Health insurance
Annual leave

Qualifications

CRM software
Law
Financial services
Investment banking
SaaS
AI

Full Job Description

We’re not looking for someone who’s planning to try AI one day. We’re hiring someone who already uses it to understand their customers more deeply, spot risk and opportunity earlier, and show up to every conversation better prepared — and who wants to keep building that edge in a role where relationships are everything.

This is a Customer Success role owning a portfolio of accounts across ANZ and APAC, with a focus on M&A, Deals, and corporate transactions. You’ll be the trusted advisor clients call when the deal gets complicated — and AI is how you’ll stay one step ahead of what they need next.

How AI changes this role
You don't just keep customers. You make them successful.

The best CSMs used to spend hours preparing for QBRs, writing account summaries, and manually tracking health signals across their portfolio. In this team, AI handles that layer — so you spend your time on the relationships, the conversations, and the strategic moments that actually drive retention and growth.

Account health: spot risk before it becomes churn
AI surfaces early warning signals across your portfolio — changes in engagement, usage dips, shifts in stakeholder behaviour — so you’re having the right conversation proactively, not reactively.

Customer prep: walk into every meeting already informed
Before every customer call, AI synthesises account history, recent activity, open issues, and stakeholder context — so you show up knowing exactly where the relationship stands and what matters most to them right now.

QBRs and success planning: less build time, more impact
AI drafts account summaries, success plan updates, and QBR decks based on your customer data — so you’re refining and personalising, not building from scratch every quarter.

Growth signals: find expansion before the customer asks
AI helps you identify upsell and cross-sell moments by tracking deal activity, product usage, and buying signals across your accounts — so you’re bringing value-add conversations to the table, not waiting to be asked.

What you’ll do
Own your customer portfolio:

Lead customer meetings with LLM-built account briefs and stakeholder context already in hand — so you walk in informed, not catching up.
Drive adoption and engagement across your accounts, with AI copilots flagging adoption gaps and churn risk signals before they escalate.
Own growth and retention through customer enablement, relationship management, and advocacy.
Deliver QBRs and success reviews grounded in usage and outcome data — not gut feel.

Be the trusted advisor:

Guide, educate, and train new users on the Ansarada platform to meet their specific business requirements.
Partner with Sales on pricing, negotiations, and value articulation — demonstrating commercial benefit to clients across ANZ and APAC.
Build and maintain deep knowledge of M&A, Deals, and Procure — and the competitive landscape — so you can position Ansarada’s value with confidence.
Identify and share remarkable customer stories that celebrate success across the broader business.

Connect the dots across the business:

Act as the internal Voice of Customer — with LLMs helping you synthesise themes and feedback across conversations into clear signals for the Product team.
Collaborate internally with Marketing, Sales, other CSMs, and Support to align on account strategy and customer experience.
Share what’s working — your AI workflows, your playbooks, your customer moments.

What we’re looking for
Experience 2+ years in Customer Success, Account Management, or a similar role in tech or SaaS. Background in financial services, investment banking, legal, or corporate finance is a strong advantage. Proven track record of growing and retaining accounts through consultative, strategic customer planning. Confident communicator at all levels — from junior users to executive stakeholders. Experience with CRM systems and a data-driven approach to relationship management.

AI fluency:

You use LLMs (ChatGPT, Claude, Gemini) daily — for account prep, customer comms, QBR builds, and portfolio analysis.
You prompt for real output: account summaries, health assessments, success plans, stakeholder briefs.
You know where AI sharpens your thinking — and where your empathy, judgment, and trust still win.
You share what works and you’re always looking for what’s next.

Mindset:

Customer-obsessed — you genuinely care about outcomes, not just renewals.
Commercially sharp — you think in growth and retention, not just satisfaction scores.
AI-curious by default — always looking for a smarter, faster way to serve your accounts.
Calm under pressure — high-stakes deal environments don’t rattle you.
Fast learner who shares the wins (and the lessons)

Essential criteria:

Based in Sydney with the ability to travel as required.
Minimum 3 days per week in the Sydney office to support collaboration and in-person client meetings.

Success in this role looks like: Retention

account coverage, activity, and renewals.
upsell and cross-sell opportunities identified and converted.
risk spotted and addressed before it becomes churn.
customers who refer, champion, and come back.

Who’s Ansarada?
Join the team designing the future of dealmaking.

Ansarada is the secure dealmaking infrastructure company. We help companies, governments, and their advisors protect what matters and realise their potential when it counts. From M&A and capital raising to restructures, audit, and infrastructure procurement, we provide the system of record that keeps critical information secure and processes under control.

Founded in Sydney in 2005, Ansarada is trusted across 170 countries and has supported more than 55,000 transactions, bringing together data, workflow, and security by design so teams can move with clarity and confidence when the stakes are high.

Great Place to Work certified for 16 years running. Recognised as one of Australia’s Best Places to Work for Women and in Technology. Teams across Sydney, Ho Chi Minh, Chicago, Amsterdam, and London.

What’s in it for you?

Real AI development — tools, training, and the space to build workflows that actually change how you work.
Maxwell Leadership Program, book budget, and dedicated time to learn and grow.
State-of-the-art Sydney HQ — barista coffee, gym, beer on tap, unlimited snacks, pool table, swings
Subsidised health insurance and generous paid leave (parental, birthday, community, anniversary)
Hybrid model: 3 days in office and 2 days remote.
Competitive comp and benefits

Learn more:

Virtual office tour + meet the team: https://team.ansarada.com/
Great Place to Work: https://greatplacetowork.com.au/certified-companies/
Women of Ansarada: https://www.youtube.com/watch?v=Vv2QPPxu57c

At Ansarada, belonging means embracing and valuing everyone’s unique strengths, experiences, backgrounds, and perspectives. We are committed to fostering a workplace where everyone feels respected, celebrated, and empowered to be their true selves.

Apply Now

Refine Your Search

customer success manager jobs in abbotsford nsw

Customer Success Manager (ANZ)

Building Services Customer Success Manager

Senior Client Success Manager, Enterprise

Customer Success Manager - Environmental Consultant

Senior Customer Success Manager

Corporate Collections Officer (Customer Support Specialist)

Customer Relationship Manager (CRM - NSW/ACT)

Customer Delivery Success Specialist

Regional Visual Merchandising Manager | NSW Metro, Regional ACT & SA

Client Success Manager (SMB / Mid-Market)

Customer Success Manager

Customer Success Manager, Warehouse Automation APAC

Project Manager – Customer Delivery (AU)

Club Experience Officer South Pacific & Philippines

Customer Success Manager, Government

Assistant Brand Manager - Choc & Gluten Free

Talent Acquisition & Onboarding Specialist

Customer Success Manager - Risk Management - SaaS (Hybrid)

Customer Success Manager

Customer Success Manager

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