In-Demand Solutions delivery manager Jobs

Service Delivery Manager
EFEX —Sydney NSW
- Full-time
- Salesforce
Quick Apply
Service Delivery Manager
Capgemini —Sydney NSW
- Hybrid work
- Management
- Leadership
Service Delivery Manager
Acquire Intelligence —Melbourne VIC
- Full-time
- Azure
- Administrative experience
- Communication skills
- Referral program
General Manager
Brema Group —Canberra ACT
- $150,000 - $200,000 a year
- Urgently hiring
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Fuel card
Quick Apply
Delivery Manager
Wild Tech —North Sydney NSW
- Full-time
- Hybrid work
- ERP systems
- Manufacturing
- AI
Quick Apply
7d
Solutions Delivery Manager
Link Group —Parramatta NSW
- Hybrid work
- Azure
- Computer Science
- Bachelor's degree
- Parental leave
- Employee assistance program
1d
Service Delivery Manager
Compnow —Notting Hill VIC
- Contract
- Management
- Microsoft Office
- Communication skills
- Annual leave
- Employee discount
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8d
State Service Delivery Manager
Konica Minolta Business Solutions Australia —Macquarie Park NSW
- Full-time
- Hybrid work
- Analysis skills
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Technical Delivery Manager
First Focus —Canberra ACT
- $150,000 - $170,000 a year
- Full-time
- Hybrid work
- Management
- SharePoint
- AI
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Service Delivery Manager
Cisco Systems —Sydney NSW
- Full-time
- Master's degree
- Presentation skills
- Bachelor's degree
7d
Service Delivery Manager | Perth
Datacom —Perth WA
- Full-time
- Hybrid work
- Leadership
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2d
Service Manager - Hygiene
Rentokil Initial —Sydney NSW
- Full-time
- Management
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Procurement Manager Fleet | Mon - Fri | Balcatta or Melbourne Support Centre
Sodexo —Western Australia
- Full-time
- Management
- Negotiation
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2d
IT Service Delivery Manager
Toll Group —Sydney NSW
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
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Manager - Endpoint Solutions & Experience
NSW Health —Dubbo NSW
- $132,236 - $150,222 a year
- Full-time
- Leadership
3d
Step Into Leadership: FIFO QLD Village Manager & Assistant Manager Positions
ISS —Brisbane QLD
- $120,000 - $150,000 a year
- Full-time
- Hospitality
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Data Center Inventory & Asset Technician Manager (DIAM)
Microsoft —Victoria
- Full-time
- Azure
- Microsoft Office
- Senior Secondary Certificate of Education
2d
Area Manager - New South Wales North Coast
OTR Group —Newcastle NSW
- Full-time
- Budgeting
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Delivery Manager, Operational Communications
AMP Limited —Sydney NSW
- Full-time
- SQL
- Financial services
- Communication skills
Delivery Manager
Interflow —Richlands QLD
- Full-time
- No degree
- Construction
- Civil Engineering
- On-the-job training
- Work from home

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Service Delivery Manager

EFEX -
Sydney NSW

Quick Apply

Job Details

Permanent | Full-time

Benefits

Birthday leave

Qualifications

Incident management
Salesforce
IT service management
ITIL

Full Job Description

Service Delivery Manager | Sydney CBD

Play a key role in delivering exceptional service experiences to some of Sydney’s leading businesses.

We’re looking for an experienced Service Delivery Manager to support and strengthen service delivery across a portfolio of key Sydney clients. This is a highly client-focused role centered around relationship management, service quality, operational coordination, and ensuring customers consistently receive outstanding support and communication.

You’ll act as a trusted point of contact for clients, working closely with technical teams to ensure issues are resolved effectively, expectations are managed proactively, and service outcomes continue to improve.

Who We Are

With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right-sized IT solutions that help businesses run smarter, simpler, and more efficiently.

Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team.

The Role

We’re looking for an experienced Service Delivery Manager to join our Sydney CBD team full-time.

In this role, you will:

Act as the primary service contact for a portfolio of key managed clients
Build strong, trusted relationships with stakeholders and ensure a positive client experience
Monitor service performance and ensure SLAs and support outcomes are consistently achieved
Coordinate incident and escalation management to drive timely resolution and clear communication
Work closely with engineers, technical teams, and account managers to deliver seamless support experiences
Identify service improvement opportunities through client feedback, reporting, and trend analysis
Facilitate service reviews and provide clients with meaningful operational insights
Maintain accurate reporting across service metrics, utilisation, and operational performance
Support operational coordination across the wider service delivery function

About You

You’ll be successful in this role if you:

Bring experience within an MSP or IT service delivery environment
Have strong client relationship and stakeholder management skills
Enjoy building long-term partnerships and delivering positive customer outcomes
Understand ITIL principles, incident management, and managed services environments
Are organised, proactive, and solutions-focused
Communicate confidently with both technical teams and non-technical stakeholders
Can effectively manage competing priorities and service escalations
Are comfortable working with PSA platforms (Salesforce experience highly regarded)

What We Offer

Competitive salary: we recognise your expertise
Supportive, down-to-earth culture where collaboration matters
Birthday leave: celebrate your day, on us
Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing
Career development opportunities within a growing national business
The opportunity to work closely with key clients and make a genuine impact on service delivery outcomes

Why Join efex?

This is an opportunity to play a key role in shaping the client experience for some of our most important Sydney customers.

You’ll work closely with both clients and internal technical teams, helping ensure service delivery is proactive, responsive, and aligned to real business outcomes.

Apply now.

Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.

Company Overview

Please visit https://www.efex.com.au for more information

Quick Apply

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solutions delivery manager jobs

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