Customer Service Representative-Driver Tester
Salary: Service NSW Grade 5 ($90,767 - $95,390 pro-rata, plus employer's contribution to superannuation and annual leave loading)
Location: Lithgow Service Centre (spoke of Bathurst Service Centre)
Employment Status: Part Time (20 hours per week) Ongoing
We are currently recruiting for the positions of Customer Service Representative-Driver Testers at our Lithgow Service Centre, however, you may be required as per business needs to travel to Bathurst Service Centre to assist.
Please note: this recruitment will be used to fill this specific role and create a talent pool for this specific location.
What are ‘hub and spoke’ Service Centres?
In some regional or remote areas, a ‘hub’ Service Centre acts as the parent of one or more ‘spoke’ Service Centre locations. The hub and spoke models share a leadership team and operate in such a way that team members may be required to work between locations.
About the opportunity:
If you are passionate about working in a customer centric team, delivering positive face to face customer service experiences and enjoy working in a fast-paced environment, this could be the right role for you. You will deliver exceptional customer service through provision of driver license tests and other Agency Customer Service delivery priorities in line with organisational and compliance requirements.
Key accountabilities:
Provide timely, high quality customer service, which is consistent with Agency values and DNA, to deliver a positive customer experience.
Establish effective customer relationships through quickly establishing rapport, understanding different customer needs, drivers and motivations and modifying approach to facilitate a positive customer experience.
Additional job specific essential requirements for this role:
Service Centre operating hours vary between locations. You can check the opening hours for each Service Centre here.
The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.
Part time- minimum 40 hours per fortnight.
Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.
We will gather your preferences during the recruitment process. Hours are also subject to change based on the needs of the business.
Service NSW Grade 5 - base salary for this role ranges between $90,767 - $95,390 pro-rata, plus employer's contribution to superannuation and annual leave loading.
Attach an up-to-date cover letter and resume that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).
Detailed instructions for how to prepare your application can be found here.
Closing Date: Friday 10th July 2026 at 9.59am
Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.
Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork.
Our customer-centric solution offers simpler and faster access to government transactions through our digital channels, a 24/7 phone service, and an expanding network of service centres. We currently partner with over 50 agencies to offer over 1,000 NSW Government transactions.
For enquiries relating to recruitment please contact Alyssa Shearman via
[email protected]
Working at Department of Customer Service
The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
Visit our Careers site to find out what it means to work for us.
Our Commitment to Diversity, Inclusion & Flexibility
We are committed to diversity, inclusion, and new ways of working.
The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.
We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.
If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter Alyssa Shearman via [email protected]
For enquiries relating to recruitment please contact Alyssa Shearman via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
