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Program Manager - South Bank, QLD

Corporate Shared Services -
South Bank QLD

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Job Details

Full-time
7 days ago

Benefits

Health insurance
Parental leave
Employee assistance program
Employee discount
Paid volunteer leave
Insurance services

Qualifications

Programme management
PMP
Master's degree
Bachelor's degree
ITIL
Smartsheet
Agile
PMI Certification
Microsoft Project
SDLC
PRINCE2 Certification

Full Job Description

Job no: 531463
Brand: Corporate Shared Services
Work type: Full time
Location: Queensland
Categories: Project and Program Management

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!

The Program Manager will join our Corporate Project Management Office team, and will oversee the execution of multiple, concurrent projects and reporting, and support customer and change planning as needed, for both local and global projects and programs delivering these new capabilities.

Day to day:

Be fully accountable for the planning, delivery and execution of projects. These will be achieved on time, on budget and within agreed scope in line with the Project Management Office framework.
Effective coordination of resources - both onshore and around the world - and time to achieve deliverables within a timely manner
Effective management of risks, issues and dependencies
Consult and negotiate with diverse stakeholders at all levels by managing their expectations, viewpoints, and interests regarding the scope, complexity, and sensitivity of projects to deadlines
Be a coach for the Project Management Office frameworks
Guide others on how to effectively deliver initiatives
Provide guidance and leadership to unblock project work, including managing resourcing, budget, quality, scope and timelines
Demonstrate strong familiarity with program/project management tools and Agile delivery
Effectively document and manage detailed project risks and issues and escalate/communicate these to relevant leaders as required
Consider, recommend, and drive the change management approaches suitable to the change impact, size and nature of the project
Contribute to the Project Management practice through continuous improvement initiatives

You'll be perfect for the role if you have:

5+ years demonstrated experience in project or program management
Prior experience in a matrixed global role is mandatory
Hands on experience of program/project management processes, systems, standards and procedures
Excellent stakeholder management skills
Experience using project scheduling/planning tools like MS Project/Planner/Smartsheet/Wrike
General industry knowledge (SDLC, ITIL, Agile)
Aptitude for solving problems and thinking outside the box
Experience in managing programs of work end to end, from definition to operational and customer rollout.
Ability to work flexible hours to be able to coordinate teams in other time zones as needed

Extra travel points if you have...

Relevant industry certification (PgMP, Prince2, PMP, PMI-ACP)
Experience using Smartsheet or an equivalent PPM tool, or a Smartsheet certification
Relevant Bachelor’s or Master’s degree
Travel industry experience

What you will enjoy:

‍

️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place to Work® Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.

Access to ' Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

Irreverence. Ownership. Egalitarianism.

#LI-ME1#LI-Hybrid

Applications close:

Apply Now

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