In-Demand Ict team leader Jobs

IT Service Desk Team Leader
Grampians Health —Ballarat VIC
- Full-time
- Analysis skills
- Supervising experience
- Working with children
11h
Coordinator ICT Support Services - 12 months Fixed Term
Gympie Regional Council —Gympie QLD
- $120,225 a year
- Full-time
- Azure
- Management
- Customer service
- Employee assistance program
14d
Team Leader, Assets and Software
Geoscience Australia —Canberra ACT
- Call employer
- Organisational skills
10d
Senior Medical Systems ICT Service Operations Officer
XRMROI —Tasmania
- Contract
- Hybrid work
- Patient monitoring
- Clinic
Quick Apply
12d
ICT Team Leader
AECOM —Melbourne VIC
- Full-time
- Hybrid work
- AutoCAD
- Bachelor's degree
- Construction
- Health insurance
- Parental leave
Learning Leader English
The Friends’ School —Tasmania
- Full-time
- Management
- Organisational skills
- Leadership
- Parental leave
- Employee assistance program
7d
ICT Commercial Account Executive
Datadog —Barangaroo NSW
- $110,000 - $120,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- AI
- Employee stock purchase plan
- Health insurance
Quick Apply
3d
Telecommunications Technical Officer or Technologist
NSW Health —Queanbeyan NSW
- $114,251 - $134,809 a year
- Full-time
- Writing skills
- No degree
10d
Manager ICT Operations
City of Perth —Perth WA
- Full-time
- Leadership
7d
ICT Business Systems Officer Hybrid
Central Highlands Water —Ballarat VIC
- Full-time
- Hybrid work
ICT Business Systems Officer - Hybrid
Central Highlands Water —Ballarat VIC
- Full-time
- Hybrid work
ICT Program Manager
FUJIFILM —Sydney NSW
- Full-time
- Hybrid work
- Agile
- Communication skills
- Work from home
- Employee discount
ICT Business Development Manager
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- CRM software
- Sales
- Business development
- Work from home
Quick Apply
10d
Junior ICT Security Analyst
Fujitsu —Canberra ACT
- Full-time
- Customer service
- In-person
- Communication skills
Quick Apply
ICT Manager
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- PMP
- Work from home
Quick Apply
Incident and Event Operations Manager
Leidos —Canberra ACT
- Full-time
- Communication skills
- Annual leave
Project Manager | Full-time Temporary with a Possibility of Permanency
Digital Canberra —Canberra ACT
- $127,597 - $136,873 a year
- Temporary
- Hybrid work
- Analysis skills
- Communication skills
2d
Chief Information and Digital Officer (CIDO)
University of Sydney —Darlington WA
- Full-time
- University
- Budgeting
- AI
10d
Director Corporate, Community & Development - Hinchinbrook Shire Council
LG Services Group Pty Ltd —Queensland
- $227,813 a year
- Contract
- Customer service
- Budgeting
- Business
ICT Digital Innovation Lead - Digital Hub
TAFE Gippsland —Morwell VIC
- Full-time
- Computer science
- Analysis skills
- University
- Employee assistance program
15h

I want to receive the latest job alert for ict team leader

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

ict team leader jobs near

Project Manager jobs in Canberra ACT

Associate Director jobs in Melbourne VIC

Ict Manager jobs in Perth WA

Ict Manager jobs in Sydney NSW

Business Development Manager jobs in Sydney NSW

Security Analyst jobs in Canberra ACT

Technical Officer jobs in Canberra Act

Student Wellbeing Officer jobs in Perth Wa

Technical Officer jobs in Rmit University Vic

Technical Officer jobs in Greater Adelaide Sa

Technical Officer jobs in Sydney Nsw

Education Officer jobs in Perth Wa

Operations Officer jobs in Fortitude Valley Qld

Prison Officer jobs in Victoria

Schools Guidance Officer jobs in Queensland

Operations Officer jobs in Nedlands Wa

Operations Officer jobs in New Lambton Nsw

Children Services Authorised Officer jobs in Victoria

Operations Officer jobs in Ipswich Qld

School Learning Support Officer jobs in Sydney Nsw

IT Service Desk Team Leader

Grampians Health -
Ballarat VIC

Apply Now

Job Details

Permanent | Full-time
11 hours ago

Benefits

Salary packaging

Qualifications

IT service management
Analysis skills
Supervising experience
Working with children
Driver Licence
ITIL
IT support
Working with Children Check
Communication skills

Full Job Description

IT Service Desk Team Leader

Location: Ballarat Central, VIC, AU, 3350

Horsham, VIC, AU, 3400

Job Category: Administrative Roles

Employment Type: Permanent Full Time

Standard Weekly Hours: 40

Requisition ID: 3502

IT Service Desk Team Leader
Grampians Health – Digital Health
Location: Ballarat, Horsham
Employment Type: Full-time
Classification: Admin Grade 4 (HS4)

About the role
Grampians Health Digital Health is seeking an experienced and people-focused IT Service Desk Team Leader to lead the day‑to‑day operations of our Service Desk and support the delivery of reliable, high‑quality IT services across this large, multi‑campus health service.

Reporting to the IT Service Desk Manager, this role provides hands‑on leadership, coordination, and escalation support for the Service Desk team, ensuring incidents and service requests are prioritised, managed, and resolved in line with service levels and organisational priorities.

You will play a key role in coaching and developing staff, supporting continuous improvement in service delivery, and acting as a first point of escalation for complex or high‑impact issues — all while maintaining a strong customer focus and positive end‑user experience.

Key responsibilities

Lead and coordinate the day‑to‑day operations of the IT Service Desk, ensuring consistent, customer‑focused support across Grampians Health.
Provide frontline people leadership, including supervision, coaching, guidance, and performance feedback for Service Desk staff.
Allocate, prioritise, and monitor incidents and service requests to achieve timely resolution within agreed service levels.
Act as the first point of escalation for complex, sensitive, or high‑impact issues, ensuring clear communication and appropriate resolution.
Support service delivery planning, change activities, and operational reporting in collaboration with the IT Service Desk Manager.
Identify recurring issues, service trends, and opportunities for improvement and contribute to refining Service Desk procedures and workflows.
Maintain accurate documentation, knowledge resources, and compliance with information security, privacy, and confidentiality requirements.
Build strong working relationships with ICT teams and internal stakeholders to support coordinated service outcomes.

About you
You are a confident and practical IT support leader who enjoys guiding teams, solving problems, and improving services in a fast‑paced, customer‑focused environment.

You will bring:

Proven experience leading or supervising a Service Desk or IT support team
Strong experience managing incident, request, and escalation processes
A track record of meeting service targets and contributing to continuous improvement
Solid understanding of IT service management frameworks (such as ITIL)
Hands‑on experience with ITSM tools, ticketing systems, and reporting
Strong analytical skills to interpret service data and identify improvement opportunities
Excellent communication skills, with the ability to explain technical concepts to non‑technical users
Well‑developed judgement, resilience, and adaptability under pressure
A collaborative, customer‑focused mindset with a strong sense of accountability

Qualifications
Tertiary qualifications in IT, Information Systems, Leadership or a related field (or equivalent practical experience) are desirable.

Mandatory requirements

Current drivers licence and ability to work across multiple sites
Willingness to undertake and maintain required police, Working with Children, and NDIS checks
Compliance with privacy, confidentiality, infection control, and organisational policies

Why join Grampians Health?

At Grampians Health, you’ll be part of a large, values‑driven regional health service where your work directly supports patient care and clinical services across our communities.

We offer:

Salary packaging benefits – access tax‑effective salary packaging options to increase your take‑home pay.
A supportive and collaborative team environment – work closely with experienced IT and Digital Health professionals who value teamwork, open communication, and mutual support.
Professional development opportunities – ongoing learning, mentoring, and support to build leadership capability and advance your career in IT service management.
Meaningful, purpose‑driven work – contribute to the delivery of reliable ICT services that underpin critical healthcare systems.
Flexible working arrangements – on‑site work with the ability to work remotely when required.
Stability and growth – join a unified regional health service supporting over 250,000 Victorians across 21 sites.

Job applications close: 9 July 2026

Interested?

If you’re ready to take the next step in your IT leadership career and make a meaningful impact in healthcare, we’d love to hear from you.

Applications must include a professional cover letter and current résumé, submitted as separate document uploads.

Apply now and help strengthen the delivery of IT services that support patient care across Grampians Health.

Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.

Apply Now

Refine Your Search

ict team leader jobs

IT Service Desk Team Leader

Coordinator ICT Support Services - 12 months Fixed Term

Team Leader, Assets and Software

Senior Medical Systems ICT Service Operations Officer

ICT Team Leader

Learning Leader English

ICT Commercial Account Executive

Telecommunications Technical Officer or Technologist

Manager ICT Operations

ICT Business Systems Officer Hybrid

ICT Business Systems Officer - Hybrid

ICT Program Manager

ICT Business Development Manager

Junior ICT Security Analyst

ICT Manager

Incident and Event Operations Manager

Project Manager | Full-time Temporary with a Possibility of Permanency

Chief Information and Digital Officer (CIDO)

Director Corporate, Community & Development - Hinchinbrook Shire Council

ICT Digital Innovation Lead - Digital Hub

I want to receive the latest job alert for ict team leader

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected