In-Demand Call centre Jobs in Yering Vic

Internal Sales / Customer Service
Net Automation (Camozzi Aus) —Knoxfield VIC
- From $52,880 a year
- Full-time
- Azure
- Sales
- Analysis skills
Quick Apply
14d
Customer Service Representative
Allegion —Blackburn VIC
- Full-time
22h

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Internal Sales / Customer Service

Net Automation (Camozzi Aus)
Knoxfield VIC

Quick Apply

Job Details

Full-time
From $52,880 a year
14 days ago

Qualifications

Azure
Sales
Analysis skills
Bachelor's degree
VMWare

Full Job Description

NET Automation is an Australian owned industrial business which is the distributor for Camozzi Automation, Italy’s largest pneumatics manufacturer, which we supply to the Asia-Pacific region. To complement the Camozzi range, we stock other European products to supply complete solutions to customers.

We are a national business with our head office and warehouse in Knoxfield, Victoria.

After nearly 30 years with Camozzi Automation, we are established and well placed in the market, with a loyal following of manufacturers and customers who appreciate the value and service we provide.

We are seeking an Internal Salesperson with a technical aptitude to join our team at NET Automation.

Customer Interaction:

Manage day-to-day interaction with customers, aiming to provide them with a positive experience by being proactive, knowledgeable and overall pleasant to deal with

· Answering inbound calls and emails, making outbound calls and sending emails.

· Promptly address customer questions and concerns about products or services, resolving customer complaints effectively and escalating issues when necessary.

· Processing or generation of quotes, orders, returns and credit card payments.

· Process sales records from Inquiry to the Delivery stage.

· Develop and maintain an in-depth knowledge of products.

· Maintain records of customer interactions and transactions with the ERP and other systems as required.

Sales Contribution:

Identify opportunities to expand relationships with customers / prospects and contribute to the improvement of the business

· Identifying opportunities to upsell or cross-sell products and services.

· Identify and collaborate with the external sales team on sales leads and opportunities.

· Build and maintain customer relationships.

· Follow up on open quotes, in collaboration with the sales team.

· Record lost sales and provide reports to management.

General:

Contribute to continuous improvement, safety and a positive organisational culture

· Collaborate with other departments within NET Automation and/ or the customer directly and/ or support other team members as required.

· Support NET Automation policies and procedures.

· Continually be up to date on product knowledge.

· Support other roles directly during periods of high workloads (help receive stock, help pack etc)

· Follow OHS policies and procedures

· Identify and communicate areas for improvement within the organisation

· Other tasks as may be required by management from time to time

Pay: From $52,880.00 per year

Work Location: In person

Quick Apply

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