In-Demand Help desk Jobs in Western Australia

Service Desk Analyst for an Apple-based ICT department (ANZSCO 313112)
Printforce —Perth Eastern Suburbs WA
- $75,000 - $85,000 a year
- Full-time
- Management
- In-person
- Communication skills
Quick Apply
Medical Receptionist
Thornlie Medical Centre —Thornlie WA
- $25 - $32 an hour
- Part-time
- Customer service
- English
- Administrative experience
- Annual leave
Quick Apply
10d
Full-Stack Support Engineer and Help Desk
TranslatorHQ —Palmyra WA
- $25.17 - $50.00 an hour
- Part-time
- SQL
- In-person
- Internship
Quick Apply
Response Team (Help Desk) Level 1
TechBrain —Perth WA
- Full-time
- Management
- Microsoft Office
- IT
Service Desk Analyst
Centorrino Technologies —Perth WA
- $60,000 - $65,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
Quick Apply
FIFO Casual Site Administrators
Compass Group Australia —Western Australia
- $452 a day
- Urgently hiring
- Hospitality
- Customer service
- Microsoft Office
- Free food
Receptionist
Lifecare —Wembley WA
- Part-time
- Customer service
- Clinic
- Organisational skills
Quick Apply
Technology Service Desk Superintendent
Pilbara Ports Authority —Dampier WA
- From $105 an hour
- Full-time
- Relocation assistance
- Annual leave
7d
IT Technician
Concept Tech —Albany WA
- Full-time
- Azure
- Computer Science
- Customer service
Quick Apply
16h
IT Technician
IT Hero Pty Ltd —Jandakot WA
- From $31.17 an hour
- Customer service
- Senior Secondary Certificate of Education
- Education
- Travel reimbursement
Quick Apply
IT Help Desk Technician
ConsMin —Perth WA
- Full-time
- Azure
- Microsoft Office
Quick Apply
3d
Junior IT Specialist
Engineering Institute of Technology —Perth WA
- $60,000 - $70,000 a year
- Full-time
- Hybrid work
- Laboratory
- Microsoft Outlook
- Software troubleshooting
- Employee assistance program
Retail Planogram Merchandiser - Victoria Park - WA
CROSSMARK Australia —Victoria Park WA
- $32.79 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
Retail Planogram Merchandiser - Perth - WA
CROSSMARK Australia —Perth WA
- $32.79 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
ICT Service Desk Analyst
genU —Perth WA
- $71,786 - $78,355 a year
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance program
Customer Service Officer - Home Care Help Desk
Amana Living —Perth WA
- Sales
- Customer service
- Organisational skills
- Employee assistance program
Retail Merchandiser - Northam - WA
CROSSMARK Australia —Northam WA
- $32.79 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
Retail Merchandiser - Broome - WA
CROSSMARK Australia —Broome WA
- $32.79 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
15h
ICT Solution Architect
Pilbara Ports Authority —Port Hedland WA
- From $105 an hour
- Full-time
- Relocation assistance
- Annual leave
Workplace Assistant
WSP —Perth WA
- Hospitality
- Customer service
- Office
- Employee stock purchase plan
4d

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Service Desk Analyst for an Apple-based ICT department (ANZSCO 313112)

Printforce -
Perth Eastern Suburbs WA

Quick Apply

Job Details

Full-time
$75,000 - $85,000 a year

Qualifications

Management
DHCP
Incident response
DNS
Diploma
Communication skills
Information Technology

Full Job Description

JOB FUNCTION:

The IT Service Desk Analyst is responsible for providing high-quality support to the Printforce employees. This includes resolving technical issues, answering questions, and providing guidance on the use of the company's systems and applications.

KEY RESPONSIBILITIES:

· Provide first and second level support to employees via phone, email, and chat

· Troubleshoot and resolve technical issues related to the company's systems and applications

· Escalate complex or high priority issues to the appropriate team or vendor for resolution

· Contribute to the development of the company's knowledge base by creating and updating articles

· Participate in the continuous improvement of the company's support processes and procedures

· Adapting client’s existing programs to meet their operation requirements

· installing and downloading required software

MAIN RESPONSIBILITIES:

· Work closely with the IT Systems Administrator to ensure the smooth operation of the IT Service function

· Analyse and resolve incidents on a first response basis

· Obtaining quotes/estimates and ordering of software and hardware as part of request fulfilment

· Be responsible for ordering hardware, stock, and supplies

· Liaison with suppliers and third-party support contacts

· To setup and manage mobile devices

· To adhere to all IT policies and procedures and to ensure all security and confidentiality measures are followed

MEASURES OF PERFORMANCE:

· Resolution targets according to SLAs

· % of incidents resolved in first response

· Reduction in repeat incidents

· Mobile device deployment time from request to operational status

EXPERIENCE/REQUIREMENTS:

Essential:

· Diploma of IT or Overseas Equivalent

· At least 1 year of fulltime work experience in an equivalent position post qualification

· Strong technical skills including understanding of MacOS and Microsoft applications

· Experience using remote management software

· Excellent communication and interpersonal skills

· Ability to diagnose and resolve hardware and software issues efficiently

· Familiarity with basic networking (IT addressing, DNS, DHCP troubleshooting)

· Strong organisation skills with ability to prioritise and multitasking

Do you think you can make a difference and want to be part of an innovative, WA-based, growing company?

Click Apply and submit your current CV along with a 1 page cover letter demonstrating your skills, experience and attributes that would make you a suitable team member.

Pay: $75,000.00 – $85,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in western australia

Service Desk Analyst for an Apple-based ICT department (ANZSCO 313112)

Medical Receptionist

Full-Stack Support Engineer and Help Desk

Response Team (Help Desk) Level 1

Service Desk Analyst

FIFO Casual Site Administrators

Receptionist

Technology Service Desk Superintendent

IT Technician

IT Technician

IT Help Desk Technician

Junior IT Specialist

Retail Planogram Merchandiser - Victoria Park - WA

Retail Planogram Merchandiser - Perth - WA

ICT Service Desk Analyst

Customer Service Officer - Home Care Help Desk

Retail Merchandiser - Northam - WA

Retail Merchandiser - Broome - WA

ICT Solution Architect

Workplace Assistant

I want to receive the latest job alert for help desk in western australia

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