In-Demand Protection specialist Jobs in Victoria

Avaya Contact Center Support Specialist
Infosys —Melbourne VIC
- $82,544 - $87,992 a year
- Weekend availability
- Computer Science
- Master's degree
- Bachelor's degree
- Health insurance
- Parental leave
Claims Technical Specialist
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
Quick Apply
Claims Specialist
Assurant —Victoria
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Parental leave
- Employee discount
Specialist Family Violence Advisor Child Protection
The Sexual Assault & Family Violence Centre —Footscray VIC
- $119,099.64 - $124,085.00 a year
- Full-time
- Supervising experience
- Social Work
- Leadership
- Annual leave
- Parental leave
9d
CIRC Education Specialist
Berry Street —Preston VIC
- $83,000 - $98,000 a year
- Part-time
- Remote
- Management
- Education
- Communication skills
- Parental leave
- Employee assistance program
14d
Delivery Specialist (Order management)
Infosys —Melbourne VIC
- $90,243 - $98,861 a year
- Salesforce
- Analysis skills
- Agile
- Health insurance
- Parental leave
Technical Education Specialist
Future Secure AI —Melbourne VIC
- Agile
- AI
- Leadership
Quick Apply
OSHC Coordinator - Melton Specialist School
Lifely —Melton VIC
- $44.58 an hour
- Full-time
- Working with children
- First Aid Certification
HSE Specialist
NuFarm —Victoria
- Management
- Manufacturing
- Leadership
Facilities Operations Specialist
Bosch Group —Clayton VIC
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Parental leave
- Employee assistance program
Quick Apply
13d
Clinical Sample Specialist - Biospecimen Operations
LabConnect, LLC —Port Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick Apply
Rework Specialist - Hybrid
KBR —Melbourne VIC
- Full-time
- Hybrid work
- ERP systems
- Parental leave
Marketing Specialist
Online Education Services —Cremorne VIC
- Part-time
- Hybrid work
- Sales
- Analysis skills
- Marketing
- Health insurance
- Parental leave
Quick Apply
Senior Child Protection Practitioner (Community Based)
DFFH Child Protection Practitioner —Melbourne VIC
- $116,413 - $128,631 a year
- Part-time
- Working with children
- Recruiting
- Annual leave
14h
Senior Lead, Australia Escalations Support (Square & Afterpay)
Block, Inc. —Melbourne VIC
- Remote
- Management
- Analysis skills
- Financial services
- Health insurance
Digital Literacies Specialist
Star of the Sea College —Brighton VIC
- Full-time
- Teaching
Cybersecurity Specialist – Defence Industry
Saab —Melbourne VIC
- Hybrid work
- Analysis skills
- Annual leave
- Work from home
12d
Coordinator Learning and Development - State Training Programs
Country Fire Authority —Melbourne Eastern Suburbs VIC
- $89,586 a year
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- Parental leave
9d
Inclusion Specialist - Vic North
Goodstart Early Learning —Port Melbourne VIC
- Part-time
- Management
- Gym membership
Intake Worker - Lakidjeka ACSASS
The Victorian Aboriginal Child Care Agency (VACCA) —Werribee VIC
- $88,099 - $94,791 a year
- Full-time
- Working with children
- Parental leave
12d

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Avaya Contact Center Support Specialist

Infosys -
Melbourne VIC

Apply Now

Job Details

$82,544 - $87,992 a year

Benefits

Health insurance
Parental leave
Employee assistance program
Gym membership
Paid volunteer leave
Salary packaging
Insurance services

Qualifications

Computer Science
Master's degree
VoIP
Bachelor's degree
Network protocols
Communication skills
Information Technology

Full Job Description

About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.
Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Role Description: We’re looking for Associate Consultant – Avaya Contact Center to join our team.
The Avaya Contact Center Operations & Support Specialist is responsible for the end-to-end administration, configuration, maintenance, and support of Avaya UC (Unified Communications), CC (Contact Center) solutions, Verint and Guardian products. The role ensures uninterrupted contact center operations, efficient call routing, compliance with business announcements, system patching, and coordination across telephony, WFO, CRM, and infrastructure layers.
Location: Melbourne
Salary: 82,544-87,992 AUD Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes
Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
Roles and Responsibilities:

Technical Support: Avaya CM, SM, SMGR, SBC, AES, Breeze, AMS, Aura messaging, Avaya messaging, Avaya media GWs, Soft clients (One-x, workplace, workspace), AADS, SAL, Utility servers, POM, AACC, AEP and Avaya recorders.
- Nortel CS1K, Call pilot.
- Verint Recorder, Speech analytics, QM, DPA, Customer feedback and Workforce management.
- Guardian servers VOIP GWs, Guardian soft clients, Guardian switches, Guardian SBCs.
Implementation & Configuration: Install, configure, and upgrade Avaya voice, Nortel, Verint and Guardian solutions, including Creation of Skill, VDN, Campaign, Call Routing, Vectors & Announcements.
Customer Interaction: Provide remote or onsite support to clients, ensuring adherence to Service Level Agreements (SLAs).
System Maintenance: Perform routine maintenance, proactive monitoring, monthly patching, and health checks on systems. Perform PVTs intrusively.
Troubleshooting: Analyse call flows, troubleshoot voice quality issues, and provide root cause analysis.
Support Readiness: 24*7 shift work / On-Call support readiness over weekend and after hours.

Essential:

Bachelor’s or master’s degree in computer science, Information Technology, or a related field
Over 5 years of experience in Support, operations and implementations, specifically focusing on Avaya Contact Center and related technology platforms.

Preferred:

Certifications: Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Support Specialist (ACSS) preferred.
Experience: Previous experience supporting Avaya Aura, Contact Center (Elite/Experience Portal), Nortel, Verint and Guardian products.

ADDITIONAL

Excellent customer-facing skills
Excellent written and verbal communication skills
Strong attention to detail and outstanding analytical and problem-solving skills.
Strong understanding of IP networking, VoIP, SIP protocols, and Linux.
Knowledge of Windows and Linux server environments

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

Income Protection Insurance
Paid Parental and Volunteer leaves
Employee Assistance Program (EAP)
Flexible working arrangements (hybrid, reviewed case-by-case basis)
Health Insurance Discount and Well-being Program
Access to Fitness and Gym Memberships
Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”

Apply Now

Refine Your Search

protection specialist jobs in victoria

Avaya Contact Center Support Specialist

Claims Technical Specialist

Claims Specialist

Specialist Family Violence Advisor Child Protection

CIRC Education Specialist

Delivery Specialist (Order management)

Technical Education Specialist

OSHC Coordinator - Melton Specialist School

HSE Specialist

Facilities Operations Specialist

Clinical Sample Specialist - Biospecimen Operations

Rework Specialist - Hybrid

Marketing Specialist

Senior Child Protection Practitioner (Community Based)

Senior Lead, Australia Escalations Support (Square & Afterpay)

Digital Literacies Specialist

Cybersecurity Specialist – Defence Industry

Coordinator Learning and Development - State Training Programs

Inclusion Specialist - Vic North

Intake Worker - Lakidjeka ACSASS

I want to receive the latest job alert for protection specialist in victoria

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