In-Demand customer service officer Jobs in university of wollongong nsw

Customer Service Officer
Apex Group —Wollongong NSW
- Full-time
- Maintenance
- Administrative experience
Project Support Officer
NSW Department of Communities and Justice —Coniston NSW
- $84,659 - $92,701 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Employee assistance program
9d
Workforce Support Assistant - JMO Unit
Illawarra Shoalhaven Local Health District —Wollongong NSW
- $71,072.43 - $73,287.41 a year
- Full-time
- Employee assistance program
- Gym membership
5d
Training Administrator
AKG Australia —Wollongong NSW
- $60,401 a year
- Temporary
- Management
- Customer service
- Microsoft Office
1d
Workforce Support Officer - JMO
Illawarra Shoalhaven Local Health District —Wollongong NSW
- $79,171.07 - $80,966.53 a year
- Full-time
- Employee assistance program
- Gym membership
18h
Senior Customer Service Officer (Identified) – Batemans and Jervis Bay Marine Parks
Fisheries and Forestry —Wollongong NSW
- Full-time
- Customer service
- Office experience
1d
Workforce Support Officer - JMO
NSW Health —Wollongong NSW
- $79,171.07 - $80,966.53 a year
- Full-time
- Employee assistance program
- Gym membership
1d
Rostering Officer
Uniting NSW.ACT —Gerringong NSW
- Up to $18,550 a year
- Full-time
- Customer service
- Recruiting
- Organisational skills
- Referral program
Administration Officer (Parental Leave)
WEA Co —Wollongong NSW
- $60,236 - $64,968 a year
- Part-time
- Serving
- Customer service
- Microsoft Office
Quick Apply
10d
Casual Administration Officer
Shellharbour Anglican College —Dunmore NSW
- Microsoft Powerpoint
- Microsoft Office
- University
- Employee assistance program
- Employee discount
Workforce Support Assistant - JMO Unit
NSW Health —Wollongong NSW
- $71,072.43 - $73,287.41 a year
- Full-time
- Employee assistance program
- Gym membership
5d
Contract Assurance Officer
TAFE NSW —Wollongong NSW
- $97,771 - $105,290 a year
- Temporary
17h
Case Management Specialist
iCare External —Wollongong NSW
- $84,659 a year
- Hybrid work
- Employee assistance program
- Gym membership
Administration Officer Level 2 - Post-Anaesthetic Care Unit
Illawarra Shoalhaven Local Health District —Wollongong NSW
- $66,608.03 - $68,817.27 a year
- Part-time
- Employee assistance program
- Gym membership
1d
Case Management Specialist
icare —Wollongong NSW
- $84,659 a year
- Temporary
- Hybrid work
- Employee assistance program
- Gym membership
Leisure and Entertainment Officer
Warrigal —Warrawong NSW
- Part-time
- First Aid Certification
- Organisational skills
2d
Rostering Officer
Uniting —Gerringong NSW
- Full-time
- Customer service
- Recruiting
- Organisational skills
- Referral program
Administration Officer Level 2 - Post-Anaesthetic Care Unit
NSW Health —Wollongong NSW
- $66,608.03 - $68,817.27 a year
- Part-time
- Employee assistance program
- Gym membership
2d
Field Research Officer - NSW - Wollongong
Roy Morgan —Wollongong NSW
- $35.72 - $38.50 an hour
- Weekend availability
- English
- Research
Regulatory Assurance Officer
TAFE NSW —Wollongong NSW
- $97,771 - $105,290 a year
- Temporary
13d

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Customer Service Officer

Apex Group -
Wollongong NSW

Apply Now

Job Details

Full-time

Qualifications

Maintenance
Administrative experience

Full Job Description

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Customer Service Officer

Location : Wollongong

Description

This is an exciting opportunity to provide accurate information to customers in a helpful manner and in accordance with the governing legislation and policies.

Job specification

Customer Service

Grasp, retain and package key information to the member so that the outcome is positive
Communicate effectively via the telephone, e-mail and member interviews
Provide answers to enquiries upon the first contact.
Accept accountability for member concerns and follow through until resolution.
Ensure Team Leaders are informed of any issues that may adversely affect Mercer’s performance level agreement.
Contribute to the overall effectiveness and efficiency of the team. Where appropriate, assist in other areas.

Fund Knowledge

Ability to comprehend information such as extensive scheme knowledge and able to apply this to a member’s situation using broader understanding
Provide factual information to members’ enquiries and ensure those members with enquiries that cannot be resolved upon the first contact are kept informed of the progress until the enquiry is resolved
Where appropriate explain the role and function of Call Centre to fund members, to facilitate the communication of information.

Relationship Management

Build rapport with members and offer empathetic assistance.
Resilient by nature, have a reliable method of coping with possible confrontations and rebuttals
Mental agility so that planned approaches can be made extremely quickly, while also giving the impression of calmness
Work collaboratively and in a team environment.

Skills Required:

Detailed technical knowledge and understanding of superannuation fund administration, relevant legislation and the superannuation schemes administered by Apex Superannuation Administration Services.
Previous experience working within the insurance/superannuation industry an advantage
Thorough knowledge of complex Defined Benefit superannuation scheme rules, guidelines and relevant legislation and the capacity to apply those to interpret scheme legislation and policy for reference to case work
Regulatory Guide (RG) 146 certification mandatory or aptitude and willingness to complete certification; maintenance of SuperCPD points once RG146 accredited

What you will get in return:

A genuinely unique opportunity to be part of an expanding large global business;
Competitive remuneration commensurate with skills and experience;
Training and development opportunities

This role is covered by enterprise agreement, which sets out the pay rates and conditions.

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please https://www.apexgroup.com/corporate-social-responsibility/

“Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her/his personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment.”

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Apply Now

Refine Your Search

customer service officer jobs in university of wollongong nsw

Customer Service Officer

Project Support Officer

Workforce Support Assistant - JMO Unit

Training Administrator

Workforce Support Officer - JMO

Senior Customer Service Officer (Identified) – Batemans and Jervis Bay Marine Parks

Workforce Support Officer - JMO

Rostering Officer

Administration Officer (Parental Leave)

Casual Administration Officer

Workforce Support Assistant - JMO Unit

Contract Assurance Officer

Case Management Specialist

Administration Officer Level 2 - Post-Anaesthetic Care Unit

Case Management Specialist

Leisure and Entertainment Officer

Rostering Officer

Administration Officer Level 2 - Post-Anaesthetic Care Unit

Field Research Officer - NSW - Wollongong

Regulatory Assurance Officer

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