Lead one of the Gold Coast’s busiest and community-focused aquatic venues.
City Venue Management is seeking an experienced and people-focused Venue Manager to lead the operations of Miami Aquatic Centre.
This is an exciting opportunity to step into a high-profile venue with strong community connection, significant program participation and real growth potential. Miami Aquatic Centre is a busy, multi-service facility that includes a large swim school, a fitness centre, aquatic programs and a diverse venue team of approximately 120 employees.
This opportunity has become available due to an internal promotion, reflecting CVM’s commitment to developing and progressing our people.
The Venue Manager will lead the strategic and day-to-day operations of Miami Aquatic Centre, ensuring excellence across all areas of the venue including aquatics, swim school, fitness, customer experience, safety, team leadership and commercial performance.
This role requires a strong, visible leader who can build trust, drive accountability, support a positive team culture and deliver exceptional experiences for the local community.
You will be responsible for leading a large and diverse team, maintaining a safe and compliant facility, strengthening community relationships, and identifying opportunities to grow participation, engagement and revenue across the venue.
In this role, you will:
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Lead the end-to-end operations of Miami Aquatic Centre, ensuring consistency, compliance and operational excellence across all areas of the venue.
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Inspire, coach and develop a large team across aquatics, swim school, fitness, customer service and operations.
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Drive a strong safety culture and ensure the venue operates in line with relevant legislation, company standards, policies and procedures.
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Oversee the delivery of high-quality aquatic, fitness and community programs.
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Champion a customer-first culture and uphold high standards of presentation, service and venue experience.
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Monitor key performance indicators and take proactive action to achieve financial, service and participation targets.
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Build strong relationships with schools, clubs, local businesses, community groups and key stakeholders.
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Identify opportunities for business growth, program improvement and increased community engagement.
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Lead workforce planning to ensure the venue is resourced effectively across seasonal and operational demands.
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Support and develop emerging leaders within the venue team.
We are looking for a confident and capable leader who is ready to take ownership of a large, fast-paced venue.
You will bring strong leadership experience, ideally within aquatics, leisure, sport and recreation, fitness, or another high-volume customer-focused environment.
You will be someone who can balance people leadership with commercial thinking, operational discipline and genuine care for the community. You do not need to have done this exact role before, but you do need to be ready to lead at a senior venue level.
The successful candidate will demonstrate:
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Proven experience leading large, diverse teams.
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Strong operational leadership and decision-making skills.
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A warm, community-focused leadership style.
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The ability to coach, develop and hold people accountable.
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Strong communication and stakeholder relationship skills.
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Commercial awareness, including experience working with budgets, KPIs and performance targets.
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A strong understanding of safety, compliance and risk management.
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The ability to lead in a busy, dynamic and high-volume environment.
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A genuine passion for creating positive experiences for customers, team members and the local community.
A current Blue Card is required for this position.
The following qualifications will be highly regarded:
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Pool Plant Operator Certificate
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Pool Lifeguard Certificate
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First Aid and CPR
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Qualifications in business management, sports management, leisure, aquatics or a related discipline
At CVM, our purpose is to create experiences that delight and engage.
This role offers the opportunity to lead one of our key Gold Coast venues, work with a passionate and experienced operations team, and make a genuine impact in a highly valued community facility.
You will be joining a business that values leadership, growth, accountability and internal progression. This vacancy has become available because one of our leaders has been promoted, and we are looking for the next person ready to step into this exciting opportunity.
If you are a strong, people-focused leader who is ready to take on a high-profile venue with significant opportunity, we would love to hear from you.
Apply now to join City Venue Management as the Venue Manager – Miami Aquatic Centre!
