In-Demand Customer success specialist Jobs in Sydney, Nsw

Corporate Collections Officer (Customer Support Specialist)
TPG Telecom —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Customer Success Specialist
Standards Australia —Sydney NSW
- Full-time
- Microsoft Office
- Organisational skills
Quick Apply
3d
Customer Delivery Success Specialist
King Living —Turrella NSW
- Full-time
- CRM software
- Salesforce
- Organisational skills
- Parental leave
Quick Apply
20h
Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Management
- PMP
- Research
Customer Success Specialist
Equifax —Sydney NSW
- Full-time
- Hybrid work
- Sales
- No degree
- Financial services
- Employee assistance program
14h
Customer Experience Customer Success Specialist - CAI
Cisco Systems —Sydney NSW
- Full-time
- Computer science
- Azure
- Computer Science
Sales Representative
Indeed —Sydney NSW
- $65,000 - $85,000 a year
- Full-time
- Sales
- In-person
- Communication skills
- Annual leave
Quick Apply
Customer Experience Program Specialist
Uber —Sydney NSW
- Full-time
- Customer service
Customer Success Specialist
Teletrac Navman —Sydney NSW
- Sales
- Salesforce
- Administrative experience
3d
Entry Level Solar Representative - Tele Sales
Smart Energy Group —Sydney NSW
- $4,000 - $6,000 a week
- Weekend availability
- Sales
- No experience needed
Quick Apply
Customer Success Specialist - Agent Solutions
Domain Group —Pyrmont NSW
- Hybrid work
- CRM software
- Presentation skills
- Parental leave
4d
Customer Success Manager
Cisco Systems —Sydney NSW
- Full-time
12d
Verification Specialist
Eftsure —North Sydney NSW
- Hybrid work
- Work from home
3d
Enterprise Customer Support Specialist
Canva —Sydney NSW
- Full-time
- English
- Administrative experience
- Communication skills
- Parental leave
Quick Apply
Entry Level Solar Sales Representative
Smart Energy Group —Sydney NSW
- Weekend availability
- Sales
- No experience needed
- In-person
Quick Apply
Customer Enablement Specialist, Sydney
Legora —Sydney NSW
- Full-time
- AI
6d
Communications and Engagement Officer
Department of Customer Service —Sydney NSW
- $113,574 - $125,720 a year
- Full-time
- Hybrid work
- Communication skills
10d
EOI: Global Sales Enablement & Training Specialist
Accenture —Sydney NSW
- Full-time
- Sales
- Analysis skills
- Communication skills
13d
Email & Lifecycle Specialist
Big Red Group —The Rocks NSW
- Full-time
- Hybrid work
- CRM software
- Marketing
- Communication skills
Quick Apply
Dispute Resolution Specialist 1 1
Allianz —Sydney NSW
- Full-time
- Hybrid work

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Corporate Collections Officer (Customer Support Specialist)

TPG Telecom -
Sydney NSW

Apply Now

Job Details

Permanent | Full-time

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Analysis skills
Organisational skills
Communication skills

Full Job Description

Join a powerhouse of brands that connect customers, businesses and communities.
Hybrid working arrangement, mix of working from home and the office

This is a customer facing role that assists the credit and collections team to meet its core objective of achieving the company bad debt target and maximising cash collections. The primary role of Corporate Collections officer is to manage a portfolio of large enterprise customers, ensuring that collections are managed within payment terms and any issue impacting the customers, ability to pay is identified and escalated appropriately to key stakeholders.

Responsibilities

We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.

Manage an assigned portfolio of high-value, complex accounts from early arrears through to resolution, with a core focus on ensuring your assigned customers are able to make payment by the due date.
Follow up outstanding corporate accounts via phone, email and correspondence operating within standard collections processes and timelines. Assess customer circumstances and determine appropriate recovery strategies.
Develop a strong understanding of each customer and its payment behaviour ensuring any change is quickly identified and escalated.
Investigate and resolve account queries and disputes impacting timely payment and escalate as appropriate with key account managers
Liaise with internal stakeholders and attend debtor meetings as required
Negotiate and manage payment arrangements and payment plans
Maintain accurate records of communications, agreements and transactions recorded within the collections system
Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams)
Support month-end processes and finance team activities with any delayed payment insights for key accounts
Plan your work and be ready to take advantage of the opportunities and risks that come with our ever-changing industry.
Protect the brand, reputation and profitability of TPG by maintaining the confidentiality, integrity and availability of its information assets and information systems.

Knowledge & Experience (preferred & recommended)

Highly developed organisational skills
Working knowledge of regulatory industry standards and compliance requirements relative to the Credit & Collections industry
Ability to work independently, adapt quickly and engage across multiple teams and stakeholders
Mature approach, with strong and confident communication skills to partner with internal and external stakeholders
Strong Analytical skills, with the ability to understand complex billing and identify payment or reconciliation issues
Experience using collections systems, sales force (desired) and complex CRM’s

#LI-LO1 LI-Hybrid IND2

Apply Now

Refine Your Search

customer success specialist jobs in sydney, nsw

Corporate Collections Officer (Customer Support Specialist)

Customer Success Specialist

Customer Delivery Success Specialist

Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence

Customer Success Specialist

Customer Experience Customer Success Specialist - CAI

Sales Representative

Customer Experience Program Specialist

Customer Success Specialist

Entry Level Solar Representative - Tele Sales

Customer Success Specialist - Agent Solutions

Customer Success Manager

Verification Specialist

Enterprise Customer Support Specialist

Entry Level Solar Sales Representative

Customer Enablement Specialist, Sydney

Communications and Engagement Officer

EOI: Global Sales Enablement & Training Specialist

Email & Lifecycle Specialist

Dispute Resolution Specialist 1 1

I want to receive the latest job alert for customer success specialist in sydney, nsw

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