In-Demand Reservations agent part time Jobs in Surfers Paradise, Qld

Reservations Agent - Part Time
voco —Surfers Paradise QLD
- Part-time
1d
Guest Service Agent
Village Roadshow —Gold Coast QLD
- $26.70 - $40.05 an hour
- Weekend availability
- Resort
- Employee assistance program
5d
Japanese Speaking Tour Coordinator - Groups
H.I.S. Oceania Region —Surfers Paradise QLD
- $50,000 - $60,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick Apply
3d
Sales Centre Agent
NRMA Parks and Resorts —Biggera Waters QLD
- Part-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Work from home
- Gym membership
Quick Apply
Night Guest Service Agent
Avani —Gold Coast QLD
- $26.70 - $40.05 an hour
- Weekend availability
- Health insurance
- Parental leave
Quick Apply

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reservations agent part time jobs near surfers paradise, qld

Reservations Agent - Part Time

voco -
Surfers Paradise QLD

Apply Now

Job Details

Part-time
1 day ago

Qualifications

OPERA

Full Job Description

YOUR DAY TO DAY

Manage accommodation enquiries, quotations, and reservations for FIT, group, wholesale, and

travel agent bookings.

Convert enquiries into confirmed bookings through effective selling, upselling, and cross-selling

techniques to maximise revenue opportunities.

Provide accurate information regarding room availability, rates, packages, hotel facilities,

promotions, and hotel services.

Process new bookings, amendments, cancellations, no-shows, deposits, and payment requirements

across all communication channels including phone, email, and online platforms.

Follow up outstanding payments, methods of payment, billing instructions, and Advance Purchase

reservation requirements in accordance with hotel policies and procedures.

Maintain accurate guest profiles, reservation records, and booking details within Opera PMS,

Holidex, Concerto, Loyalty Connect, and other relevant hotel systems.

Review daily arrivals to ensure reservation accuracy and coordinate special requests, VIP

requirements, and guest preferences to deliver a seamless guest experience.

Liaise with travel agents, wholesalers, third-party partners, and internal hotel departments to ensure

all booking information and guest requirements are communicated effectively.

Coordinate closely with Front Office, Housekeeping, Food & Beverage, and other operational

departments to support exceptional guest experiences; including restaurant reservations, additional
accommodation bookings, and special occasion arrangements.

Respond promptly and professionally to guest enquiries, complaints, feedback, and escalations,

referring matters to management where required.

Build rapport with guests through active listening, professionalism, and a warm and engaging

communication style.

Uphold the voco’s brand image and reputation by delivering personalised, professional, and

accurate service throughout the reservation journey.

Monitor room inventory, occupancy levels, and reservation activity to support revenue optimisation

strategies.

Prepare and maintain reservation reports, occupancy updates, and forecasting information as

required by management.

Maintain a comprehensive knowledge of hotel promotions, packages, IHG One Rewards, loyalty

programs, and special offers, promoting enrolment opportunities where appropriate.

Establish and maintain positive and professional working relationships with team members and

other departments.

Attend training sessions, departmental meetings, and development programs as required.
Adhere to hotel grooming, presentation, hygiene, and professional conduct standards in line with

IHG brand expectations.

Maintain confidentiality of guest information and ensure compliance with privacy and data protection

standards.

Demonstrate awareness of Work Health & Safety policies and procedures and contribute to a safe

working environment.

Support and demonstrate IHG’s values, service culture, and ways of working.
Be flexible to work a rotating roster including weekdays, weekends, public holidays, and peak

business periods.

Perform any additional reasonable duties as assigned by management.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Apply Now

Refine Your Search

reservations agent part time jobs in surfers paradise, qld

Reservations Agent - Part Time

Guest Service Agent

Japanese Speaking Tour Coordinator - Groups

Sales Centre Agent

Night Guest Service Agent

I want to receive the latest job alert for reservations agent part time in surfers paradise, qld

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