In-Demand Customer contact officer Jobs in Surfers Paradise, Qld

Customer Contact Officer
Serco Plc —Varsity Lakes QLD
- $35.76 an hour
- No weekends
- Remote
- Communication skills
- Work from home
- Employee assistance program
Service Centre Support Officer
Griffith University —Southport QLD
- $76,126.29 - $93,976.19 a year
- Full-time
- Hybrid work
- Customer service
- University
- Recruiting
- Work from home
- Parental leave
Quick Apply
EOI - Administrative Officer (AAEP) - Ormeau Woods State High School
Queensland Government —Gold Coast QLD
- Temporary
- First Aid Certification
5d
Service Advisor / Customer Service Officer
Smart AVR —Nerang QLD
- Full-time
- CRM software
- Management
- Customer service
Clinic Operations Coordinator
Griffith University —Southport QLD
- $82,415 - $92,456 a year
- Full-time
- Customer service
- Databases
- Administrative experience
- Work from home
Quick Apply
11h
Recruitment Officer - Expression of Interest
Queensland Government —Gold Coast QLD
- Temporary
- Recruiting
Customer Success Coordinator
Spic N Span —Burleigh Heads QLD
- $30 - $34 an hour
- Temporary
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Employee assistance program
Quick Apply
Operational Services Officer (Imprest)
Queensland Government —Gold Coast QLD
- Temporary
- Computer skills
6d
Client Service Officer
HUB24 —Gold Coast QLD
- Full-time
- Communication skills
- Time management
Customer Service Officer - Nerang
Bank of Queensland —Nerang QLD
- Full-time
- Sales
- Customer service
- Communication skills
- Parental leave
- Employee assistance program
6d
Business Trainee
East Coast Apprenticeships —Molendinar QLD
- Microsoft Office
- Administrative experience
- Computer skills
- Employee assistance program
Quick Apply
11d
Roster Support Officer - Expression of Interest
Queensland Government —Gold Coast QLD
- Temporary
- Customer service
- Microsoft Office
Security Officer/Guard
Eximm —Gold Coast QLD
- Weekend availability
- First Aid Certification
- Communication skills
Customer Service Officer - Tweed Heads Shopping Centre
St.George —Tweed Heads South NSW
- Part-time
- Customer service
- Cash handling
14h
Operational Services Officers (Food Services) - Expression of Interest
Queensland Government —Gold Coast QLD
- Temporary
- Hospitality
- Communication skills

More jobs to discover

Find similar jobs that you might be interested in.

Service Centre Support Officer
Griffith University —Southport QLD
The occupant of this position will hold relevant qualifications or an equivalent combination of relevant experience and/or education/training.
$76,126.29 - $93,976.19 a year
Quick Apply
Customer Contact Officer
Serco Plc —Varsity Lakes QLD
Access to our extensive benefits including our rewards and discounts program. Complete a pre-employment check including relevant security and Police clearances.
$35.76 an hour

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Customer Contact Officer

Serco Plc -
Varsity Lakes QLD

Apply Now

Job Details

Casual
$35.76 an hour

Benefits

Employee rewards program
Work from home
Employee assistance program

Qualifications

Communication skills

Full Job Description

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

$35.76 per hour (includes 25% casual loading)
This role operates on weekday shifts between 8:00 AM to 8:00 PM, with no weekend hours required
Approximately 20 - 30 hours per week, with capacity to increase to up to 38 hours, subject to business requirements
Complete 6 weeks of full-time training at our Varsity Lakes contact centre, then enjoy the flexibility of working from home, or from office or a hybrid model
Access to our extensive benefits including our rewards and discounts program
Access to our 24/7 Employee Assistance Program for you and your family

Make an impact at Serco

As a Customer Contact Officer, you will play a key role in delivering exceptional service by:

Responding to inbound calls, offering clear and accurate information to assist customers
Conducting outbound calls to follow up on enquiries, resolve issues and collect necessary details
Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client’s public service.
Keeping detailed and accurate records of customer interactions

You could be a great fit if you have:

Strong attention to detail and accuracy when interacting with customers
Excellent communication skills, both verbal and written to explain complex information clearly
The ability to navigate multiple screens and information systems simultaneously
A calm and resilient approach when handling customer enquiries
A strong commitment to teamwork and professionalism
A proactive mindset, eager to learn and apply feedback

To join our team, you’ll be required to:

Complete a pre-employment check including relevant security and Police clearances
Provide evidence of Australian citizenship (Australian Passport, Australian Birth Certificate, Proof of Citizenship)
Complete a behavioural and computer assessment
Attend an information session that describes what it’s like to work in a virtual contact centre
If you wish to work from home after completing training, you’ll need to supply your own equipment and have a suitable home office setup

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco!

Apply Now

Refine Your Search

customer contact officer jobs in surfers paradise, qld

Customer Contact Officer

Service Centre Support Officer

EOI - Administrative Officer (AAEP) - Ormeau Woods State High School

Service Advisor / Customer Service Officer

Clinic Operations Coordinator

Recruitment Officer - Expression of Interest

Customer Success Coordinator

Operational Services Officer (Imprest)

Client Service Officer

Customer Service Officer - Nerang

Business Trainee

Roster Support Officer - Expression of Interest

Security Officer/Guard

Customer Service Officer - Tweed Heads Shopping Centre

Operational Services Officers (Food Services) - Expression of Interest

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