In-Demand Senior customer insights analyst Jobs in Queensland

Senior Customer Insights Analyst
Compass Group Australia —Cannon Hill QLD
- Full-time
- Hybrid work
- Microsoft Excel
- Analytics
12d
Senior Data & Insights Analyst (12 m contract) - South Bank, QLD
Leisure —South Bank QLD
- Up to $140,000 a year
- Contract
- Finance
- Master's degree
- SQL
- Health insurance
- Parental leave
Senior Analyst | Controls Assurance - IT Internal Auditor | Brisbane
Deloitte —Brisbane QLD
- Communication skills
- Parental leave
12d
Senior Business Analyst (Digital)
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Presentation skills
- Agile
- AI
- Work from home
IDT Business & Data Analyst
Mercy Community Service —Brisbane QLD
- Computer science
- Azure
- Computer Science
Junior Business Analyst
Followmont Transport —Brisbane QLD
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
Arena Analyst
Northrop Grumman —Fortitude Valley QLD
- Analysis skills
- Parental leave
- Employee assistance program
11d
Head of Commercial Acceleration Strategy
Virgin Australia —Brisbane QLD
- Full-time
- Remote
- Microsoft Excel
- Management
- Analysis skills
- Work from home
- Employee assistance program
Principal Business Analyst
Alliance Airlines —Pinkenba QLD
- Full-time
- Microsoft Excel
- Data analysis skills
- Finance
6d
Financial Viability Analyst
Equifax —Brisbane QLD
- Full-time
- Hybrid work
- Business
- Accounting
- Employee assistance program
Senior Customer Success Manager - Remote
HealthCare Logic Pty Ltd —Gold Coast QLD
- Full-time
- Remote
- Leadership
- Hospital experience
- Nursing
Quick Apply
5d
Clinical Informatics Specialist - Remote
HealthCare Logic Pty Ltd —Southport QLD
- Full-time
- Remote
- SQL
- Patient care
- EMR systems
Quick Apply
4d
Property Finance Senior Credit Analyst
Westpac —Brisbane QLD
- Full-time
- Writing skills
- Analysis skills
- Communication skills
1d
Research Analyst UX
Auto & General Holdings —Toowong QLD
- Data analysis skills
- Research
- Communication skills
- Parental leave
- Gym membership
Quick Apply
Service Delivery Manager | Brisbane
Deloitte —Brisbane QLD
- Management
- DevOps
- Business development
- Parental leave
14d
Senior Pricing Analyst
Auto & General Holdings —Toowong QLD
- SQL
- Work from home
- Parental leave
Quick Apply
Senior Business Analyst
Auto & General Holdings —Toowong QLD
- Data analysis skills
- Analysis skills
- Agile
- Work from home
- Parental leave
Quick Apply
Strategic Commercial Analyst
Lite n’ Easy —Banyo QLD
- Full-time
- Microsoft Excel
- Finance
- SQL
Quick Apply
5d
Pricing Analyst
Auto & General Holdings —Toowong QLD
- SQL
- Work from home
- Parental leave
Quick Apply

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Senior Customer Insights Analyst

Compass Group Australia -
Cannon Hill QLD

Apply Now

Job Details

Full-time
12 days ago

Qualifications

Power BI
Microsoft Excel
Tableau
Qualtrics
Analytics

Full Job Description

Senior Customer Insights Analyst
This role can be based in Perth, Melbourne, Sydney or Brisbane

Reporting to the new Strategic Insights and Customer Voice Manager
Hybrid working model (2 days working from home & 3 days working in the office)
Customer Experience (CX) – Growth team, delivering our Voice of the Customer program

At Compass Group, our people nourish the bodies and minds of thousands every day through food and support services that promote health and wellbeing. We create meaningful connections across Australia, with a footprint designed so our people, communities, and planet can thrive now and into the future.

We're seeking a Senior Customer Insights Analyst to play a key role in shaping how we understand and act on customer and employee feedback across Compass Group Australia.

The Opportunity

This position sits within our Customer Experience (CX) – Growth team, supporting the delivery of our Voice of the Customer (VoC) program. You'll transform data into meaningful insights that drive operational performance, improve customer experience, and support client retention and growth across diverse sectors.

What You’ll Be Doing

Analyse customer and employee feedback (quantitative & qualitative) to identify trends, risks, and opportunities
Own survey design, deployment and reporting within Qualtrics (or similar platforms)
Translate complex data into clear, actionable insights and compelling storytelling
Deliver dashboards, reports, and presentations to internal stakeholders (GMs, Managers, site teams)
Present insights to clients, supporting experience improvement and commercial outcomes
Contribute to cross-sector insights across healthcare, education, corporate, offshore & remote and more
Support qualitative research initiatives (e.g. interviews, focus groups)
Help drive a data-led culture and position Compass as a thought leader in customer experience

About You

5+ years' experience in customer insights, market research, or data analytics
Strong experience with quantitative and qualitative research methodologies
Proficiency in Qualtrics or similar survey platforms
Experience with data visualisation tools (Power BI, Tableau, or advanced Excel)
Ability to translate data into clear, actionable business insights
Confident communicator with strong stakeholder engagement and presentation skills
High attention to detail and strong problem-solving capability
Comfortable working across multiple sectors and fast-paced environments

Desirable:

Experience with text analytics or sentiment analysis
Exposure to hospitality, catering, or service-based industries

Why Join Us

Be part of a national CX function driving business growth
Work across diverse industries and high-profile clients
Influence decision-making through data and insight-led storytelling
Support a business committed to innovation, client success and employee experience

If you're passionate about turning data into meaningful insights and influencing real business outcomes, we'd love to hear from you.

Why Compass Group

Be part of Australia's largest food and support services company. You'll work across iconic venues and leading workplaces, partnering with experts in culinary, technology and sustainability to deliver experiences people love. We offer scale, career pathways, and the autonomy to shape strategies that deliver meaningful, measurable growth.

The Benefits

Working with a large global company means you can be assured that we have an attractive benefits program! This includes comprehensive learning & development offerings, a variety of recognition programs and company discounts, an excellent salary benchmarking matrix and at this management level also includes an incentive bonus scheme! You can read all about these here: Why work at Compass

We are committed to providing a recruitment process that is fair, equitable and accessible for all. If you require adjustments or alternative methods of communication in the recruitment process, please reach out to us on either 1300TALENT or [email protected]

Apply Now

Refine Your Search

senior customer insights analyst jobs in queensland

Senior Customer Insights Analyst

Senior Data & Insights Analyst (12 m contract) - South Bank, QLD

Senior Analyst | Controls Assurance - IT Internal Auditor | Brisbane

Senior Business Analyst (Digital)

IDT Business & Data Analyst

Junior Business Analyst

Arena Analyst

Head of Commercial Acceleration Strategy

Principal Business Analyst

Financial Viability Analyst

Senior Customer Success Manager - Remote

Clinical Informatics Specialist - Remote

Property Finance Senior Credit Analyst

Research Analyst UX

Service Delivery Manager | Brisbane

Senior Pricing Analyst

Senior Business Analyst

Strategic Commercial Analyst

Pricing Analyst

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