In-Demand Platform specialist, customer solutions Jobs in Parramatta, Nsw

Platform Specialist, Customer Solutions
PMY Group —Sydney NSW
- Customer service
- Microsoft Office
- Communication skills
Part Time Customer Service Officer - Operations
Good Cycles —Alexandria NSW
- $36.81 - $66.26 an hour
- Part-time
- Bilingual
- CRM software
- Customer service
Quick Apply
12d
Inbound Sales Representative
Verdex Equipment —Marsden Park NSW
- $80,000 - $100,000 a year
- Full-time
- CRM software
- Management
- Sales
- Employee discount
- Free food
Quick Apply
12d
Advertising Specialist
Popology Pty Ltd —Surry Hills NSW
- $120,000 - $140,000 a year
- Full-time
- Hybrid work
- Marketing
- Marketing
- Negotiation
Quick Apply
Senior Customer Service Hero
ClassBento —Chatswood NSW
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- Google Suite
- Customer service
- Cooking
Quick Apply
11d
Entry Level Solar Representative - Tele Sales
Smart Energy Group —Sydney NSW
- $4,000 - $6,000 a week
- Weekend availability
- Sales
- No experience needed
Quick Apply
Independent Solar & BESS Sales Consultant / Business Development Partner
Ador Energy —Castle Hill NSW
- $52,880.00 - $175,765.86 a year
- Contract
- Sales
- Customer service
- Business development
Quick Apply
8d
Administration/Customer Service Assistant
Fun Day Out —Sydney NSW
- $40 - $45 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
Quick Apply
Customer Solutions Advisor - Full Time - Hornsby
Vodafone Australia —Hornsby NSW
- Full-time
- Parental leave
Solutions Consultant
Newforma —Parramatta NSW
- Remote
- CRM software
- Sales
- Salesforce
Quick Apply
ICT CUSTOMER SUPPORT OFFICER
Promise Services —Ingleburn NSW
- $75,000 - $85,000 a year
- Full-time
- Management
- Computer Science
- Customer service
Quick Apply
Customer Success Specialist
Standards Australia —Sydney NSW
- Full-time
- CRM software
- Management
- Microsoft Office
Quick Apply
11d
CUSTOMER SUCCESS SPECIALIST - TECH SOLUTIONS
Winc —Mascot NSW
- Management
- Customer service
- Communication skills
- Parental leave
- Employee assistance program
Content Marketing and Client Success Specialist
Hark Communications —Sydney NSW
- From $80,000 a year
- Part-time
- Hybrid work
- Marketing
Quick Apply
Customer Care Agent
Greenstone Financial Services —Norwest NSW
- $67,000 a year
- Full-time
- Sales
- Customer service
- Financial services
- Travel reimbursement
- Free food
Quick Apply
13d
AV Solutions Specialist
'COS —Lidcombe NSW
- Employee discount
- Gym membership
13h
Customer Solutions Advisor - Part Time - Ultimo
Vodafone Australia —Ultimo NSW
- Part-time
- Parental leave
System Administrator
Techmate AI Solutions —Sydney NSW
- $75,465.97 - $132,843.71 a year
- Full-time
- Azure
- Computer Science
- Administrative experience
- Work from home
- Professional development assistance
Quick Apply
Communications Specialist
Sony Interactive Entertainment —Sydney NSW
- Organisational skills
- Communication skills
Customer Experience Consultant
King Living —Turrella NSW
- Full-time
- AI
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
12d

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Platform Specialist, Customer Solutions

PMY Group
Sydney NSW

Apply Now

Job Details

Qualifications

Customer service
Microsoft Office
Communication skills

Full Job Description

Our Purpose

We transform the way people operate and interact with public venues, places, and major events.

Our Role

We digitise Australian’s most known and recognised brands.

What We Do

TechMedia sits at the intersection of technology, media and the physical retail world, designing, building and operating advanced digital media networks in high traffic environments. On any given day our teams deploy large scale LED / LCD digital display networks, integrate interactive kiosks and wayfinding systems, optimise media performance for advertisers and ensure every screen across the network runs flawlessly. It is fast moving, multidisciplinary work where technologists, engineers, creatives and commercial thinkers collaborate to transform physical spaces into intelligent, responsive media environments at national scale.

POSITION OVERVIEW

This role sits between customers, commercial teams and technology. Its job is to take real world use cases and turn them into working solutions across TechMedia’s platform stack.

You will work closely with customers and internal teams to understand what they are trying to achieve, then translate those needs into clear, practical ways our platforms can deliver. This includes configuring, shaping and connecting systems such as CMS platforms, reporting tools and network infrastructure so they operate simply and reliably.

The focus is not on building new products. It is on making sure the tools we already have are used well, work together properly and support real outcomes. You will simplify complexity, guide better decisions and ensure what is sold can be delivered and operated at scale.

This role suits someone who is comfortable moving between conversations with customers and hands on work with platforms. Someone who can break down complex problems, ask good questions and turn ambiguity into clear, workable solutions.

RESPONSIBILITIES

Represent the Customer

Act as the voice of the customer that owns and operates the screen network.
Ensure the platforms we use support real commercial outcomes, not just technical capability.
Challenge technology decisions that add complexity without clear value.

Own the End-to-End Solution

Take responsibility for how the full solution works together across screens, players, networks and platform software.
Ensure systems such as Broadsign, Scala, Quividi and Vitec operate as one coherent environment.
Maintain a clear roadmap for how the platform stack should evolve as the network grows.

Understand How the System Actually Works

Develop a deep practical understanding of how the platforms are used day to day.
Ensure systems support real workflows such as campaign scheduling, proof of play, reporting and network operations.
Simplify where possible so the organisation can operate the network confidently.

Work With Vendors

Act as the main point of contact between the business and platform vendors.
Ensure vendors deliver reliable products, clear support and roadmaps that match the needs of the network.
Avoid unnecessary complexity by maintaining a clear and consistent platform architecture.

Evaluate New Technology

Stay aware of new platforms and capabilities that could improve the network.
Assess new tools carefully before adoption, focusing on long term value, integration and operational impact.
Recommend when to test, adopt or avoid new technologies.

Build Internal Capability

Help the organisation become confident in operating the platforms it relies on.
Develop practical documentation, training and usage standards.
Reduce reliance on vendors for everyday operations.

Support Commercial Outcomes

Ensure the technology supports reliable campaign delivery, proof of play and advertiser reporting.
Work with revenue and operations teams to ensure the network remains commercially strong as it grows.
Balance innovation with stability so the platform can scale without becoming fragile.

KNOWLEDGE, SKILLS & EXPERIENCE

Experience in retail media, digital signage, or enterprise platform environments
Hands‑on understanding of content, scheduling, proof‑of‑play, and reporting workflows
Proven ability to operate platforms at scale in live retail / Out-of-Home environments
Strong commercial judgement and vendor management capability
Strong knowledge of Microsoft Windows operating systems, Office 365 applications, and common desktop software applications.
Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
Strong problem-solving and troubleshooting abilities, with a methodical approach to issue resolution.
Customer service-oriented attitude, with a commitment to providing exceptional support to end-users.
Ability to work independently and collaboratively in a fast-paced environment, with a strong sense of urgency and attention to detail.

Apply Now

Refine Your Search

platform specialist, customer solutions jobs in parramatta, nsw

Platform Specialist, Customer Solutions

Part Time Customer Service Officer - Operations

Inbound Sales Representative

Advertising Specialist

Senior Customer Service Hero

Entry Level Solar Representative - Tele Sales

Independent Solar & BESS Sales Consultant / Business Development Partner

Administration/Customer Service Assistant

Customer Solutions Advisor - Full Time - Hornsby

Solutions Consultant

ICT CUSTOMER SUPPORT OFFICER

Customer Success Specialist

CUSTOMER SUCCESS SPECIALIST - TECH SOLUTIONS

Content Marketing and Client Success Specialist

Customer Care Agent

AV Solutions Specialist

Customer Solutions Advisor - Part Time - Ultimo

System Administrator

Communications Specialist

Customer Experience Consultant

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