In-Demand 5 9 digital Jobs in Niddrie Vic

Service Desk Team Leader
Office of Public Prosecutions —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Microsoft Office
- Administrative experience
- AI
8d
Support Analyst
Department of Education —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Azure
- Management
- SQL
1d
Producer - Milo and Chip
Spawnpoint Media —Melbourne VIC
- Organisational skills
Digital Journey Specialist
Insurance Australia Group —Melbourne VIC
- Full-time
- Agile
- Communication skills
- Analytics
- Health insurance
- Annual leave
2d
Jewellery Designer
SUPERIOR TRADING CO PTY LTD —Melbourne VIC
- $80,000 - $84,000 a year
- Full-time
- AutoCAD
- In-person
Quick Apply
4d
Parts Advisor
William Adams Pty Ltd —Laverton VIC
- Full-time
- Databases
- Organisational skills
- Communication skills
- Health insurance
1d
Performance Creative Designer
Linktree —Melbourne VIC
- Full-time
- Hybrid work
- Dental insurance
- Annual leave
Business Development Assistant - Melbourne
Pinsent Masons —Melbourne VIC
- Full-time
- Writing skills
- Communication skills
- Marketing
13d
Marketing, Digital, & Creative Lead
Nine West —South Yarra VIC
- Full-time
- Organisational skills
- Communication skills
- Marketing
Quick Apply
2d
Customer Advisor Leave & Relief - Waverley Gardens VIC
NAB —Melbourne VIC
- Part-time
- Parental leave
3d
Digital Sales Consultant
Traffic Radius —Melbourne VIC
- Full-time
- CRM software
- Sales
- Salesforce
Email Marketing Specialist - Hybrid
iSelect —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Communication skills
Hotel Revenue Analyst
Acacia Global Trading Pty Ltd —Melbourne VIC
- $85,000 - $90,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Parental leave
- Employee discount
Quick Apply
1d
Parts Advisor
William Adams —Laverton VIC
- Full-time
- Databases
- Organisational skills
- Communication skills
- Health insurance
1d
Client Financial Management Specialist
Accenture —Melbourne VIC
- Full-time
Parking Officer - Stonnington
Orikan —South Yarra VIC
- Weekend availability
- Customer service
- Communication skills
Quick Apply
Performance Creative Strategist
Linktree —Melbourne VIC
- Full-time
- Hybrid work
- Scripting
- Dental insurance
- Annual leave
IoT Field Engineer
Yarra Valley Water —Melbourne VIC
- $120,537 - $130,306 a year
- Full-time
- Hybrid work
- Management
- Engineering
- Administrative experience
- Annual leave
- Work from home
9d
Website Experience & Optimisation Manager
Linktree —Melbourne VIC
- Full-time
- Hybrid work
- AI
- Marketing
- Analytics
- Dental insurance
- Annual leave
Growth Marketing Manager (SEO, AEO)
Linktree —Melbourne VIC
- Full-time
- Hybrid work
- AI
- Dental insurance
- Annual leave

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Service Desk Team Leader

Office of Public Prosecutions
Melbourne VIC

Apply Now

Job Details

Full-time
$116,413 - $140,849 a year
8 days ago

Qualifications

Incident management
Microsoft Exchange
Microsoft Office
Administrative experience
AI
Leadership
Intune

Full Job Description

Overview

Work Type: Ongoing - Full-time

Salary: $116,413 - $140,849

Grade: VPS 5

Occupation: IT and telecommunications

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/OPP/CS/1927311

Located within the Corporate Services Division’s IT Services Unit, the Service Desk Team Leader plays a pivotal role in driving excellent customer service and technical support for the Office of Public Prosecutions

Service Desk Team Leader. Full time, ongoing position. Applications close on 11:59pm Tuesday 9 June 2026.

About the role:

Reporting to the Digital Operations & Technology Manager, you will manage a high-performing team of service desk administrators. You will provide the leadership and mentorship needed to grow your team, act as a key technical escalation point, and passionately champion innovation—embracing automation, AI, and self-service capabilities to modernise our support processes.

Key Responsibilities

Team Leadership: Manage daily workloads, staff rostering (on-site and remote), and priorities for the Service Desk team while maintaining a high-volume, high-quality customer service culture.
Incident Management: Triage incidents and service requests using our ITSM tool, ensuring timely and professional handling of all IT enquiries.
Technical Escalation & Support: Act as the escalation point for complex incidents, utilizing your strong technical background to support Windows, Active Directory/Entra/Intune, Office 365, iOS devices, and hardware fleets.
Innovation & Modernisation: Identify opportunities to improve processes, knowledgebase management, and self-service tools leveraging automation and AI.
Capability Building: Coach team members and non-IT "technology champions," develop robust documentation, and analyze incident trends to identify recurring issues and training opportunities.

About You

To be successful in this role, you will bring:

Proven Leadership: Experience leading and managing a small-to-medium IT service desk team within a government or commercial environment.
Mentorship & Communication: Strong capability in coaching junior team members, transferring knowledge, and communicating professionally with senior stakeholders and diverse staff.
Robust Technical Expertise: Strong administration knowledge of Microsoft Entra AD, Intune device management/deployment, Exchange, MS Teams, Autopilot, Windows, Office 365, and iOS environments.
Project Experience: Demonstrated experience owning and executing complex service desk projects, such as device platform migrations and OS upgrades.

About Us:

The Office of Public Prosecutions (OPP) is an independent statutory authority responsible for conducting serious criminal prosecutions across Victoria on behalf of the Director of Public Prosecutions (DPP). Our team, consisting of over 475 skilled professionals, supports the work of the DPP, the Chief Crown Prosecutor, and Crown Prosecutors. We strive to be a criminal justice system leader and a dynamic organisation, continually adapting to deliver effective outcomes for our people and the community.

At the heart of the criminal justice system are people – practitioners and the community we serve. Our vision is to lead in legal excellence, fostering an innovative, supportive environment with a commitment to innovation, collaboration, and professional excellence.

Applications must contain a resume and cover letter.

You will be required to complete the online Key Selection Criteria questions located on the last page of the online application form. A separate document responding to the key selection criteria is not required.

Applications close on 11.59pm Tuesday 9 June 2026.

In accordance with the VPS recruitment process all candidates are required to complete a pre-employment misconduct screening declaration. Further information is available on the VPSC website

The OPP is committed t o building a diverse workforce and an inclusive culture. People from all cultural backgrounds are strongly encouraged to apply, particularly applicants of Aboriginal and Torres Strait Islander heritage, or those who may experience disability related barriers in securing employment.

Applications close Tuesday 9 June 2026 at 11.59pm

Posted

27 May 2026

Apply Now

Refine Your Search

5 9 digital jobs in niddrie vic

Service Desk Team Leader

Support Analyst

Producer - Milo and Chip

Digital Journey Specialist

Jewellery Designer

Parts Advisor

Performance Creative Designer

Business Development Assistant - Melbourne

Marketing, Digital, & Creative Lead

Customer Advisor Leave & Relief - Waverley Gardens VIC

Digital Sales Consultant

Email Marketing Specialist - Hybrid

Hotel Revenue Analyst

Parts Advisor

Client Financial Management Specialist

Parking Officer - Stonnington

Performance Creative Strategist

IoT Field Engineer

Website Experience & Optimisation Manager

Growth Marketing Manager (SEO, AEO)

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