In-Demand Service desk manager Jobs in Melbourne, Vic

Service Desk Manager
APM Group —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
Quick Apply
8d
Service Desk Manager
First Focus —Melbourne VIC
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
Professional Service Manager
Connecteam —Melbourne VIC
- Day shift
- Hybrid work
- English
- Communication skills
Quick Apply
Motel Manager
Aucura Pty Ltd —Kingsbury VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Master's degree
- Education
Quick Apply
6d
Senior Manager Strategic Business Services
Department of Transport and Planning —Melbourne VIC
- $193,946 - $263,771 a year
- Full-time
- No degree
5d
Help Desk Assistant - Telecommunications
Solve Communications —South Melbourne VIC
- $60,000 - $70,000 a year
- Weekend availability
- Hybrid work
- CRM software
- Microsoft Excel
- Customer service
Quick Apply
8d
Membership Manager
Goodlife Health Clubs —Melbourne City Centre VIC
- From $80,000 a year
- Full-time
- Sales
- Customer service
- First Aid Certification
- Gym membership
6d
Application Support Engineer - Employment Information Kit
ConnectEast —Ringwood VIC
- Part-time
- Oracle
- Management
- Computer Science
- Employee assistance program
8d
Night Manager
TFE Hotels —Melbourne VIC
- From $76,652.99 a year
- Full-time
- Microsoft Office
- First Aid Certification
Help Desk Officer (commercial Cleaning) - Malvern VIC
Menzies Group —Malvern VIC
- $65,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
6d
Front Office Duty Manager
Marriott International, Inc —Melbourne VIC
- Full-time
- Supervising experience
- Hotel experience
- Referral program
Membership Manager
Fitness First —Melbourne VIC
- From $80,000 a year
- Full-time
- CPR Certification
- Sales
- Customer service
- Gym membership
1d
Partner Account Manager
Lenovo —Melbourne VIC
- Full-time
- Sales
Second In Charge | Highett | Full Time
For Health Group —Highett VIC
- Full-time
- Management
- Customer service
- Computer skills
13d
Manager on Duty
Marriott International, Inc —Melbourne VIC
- Full-time
- Hospitality
- Administrative experience
- Senior Secondary Certificate of Education
Franchise Business Consultant
El Jannah HQ —Melbourne VIC
- $110,000 - $120,000 a year
- Full-time
- Hybrid work
- Hospitality
- Bachelor's degree
- Business
Quick Apply
12d
Infrastructure Manager
Funlab —Abbotsford VIC
- $120,000 - $140,000 a year
- Full-time
- Employee assistance program
Senior Project Manager
Department of Transport and Planning —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
7d
IT Manager - Education
Centorrino Technologies —Essendon VIC
- $100,000 - $150,000 a year
- Full-time
- Management
- Leadership
- Communication skills
Quick Apply
Customer Service Officer
Community Housing Ltd —Hampton East VIC
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick Apply
7d

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service desk manager jobs near melbourne, vic

Service Desk Manager

APM Group -
Melbourne VIC

Quick Apply

Job Details

Full-time
8 days ago

Qualifications

ITIL Certification
Management
ITIL
IT support
ServiceNow
Leadership
Communication skills

Full Job Description

Job Description

The Role

The Service Desk Manager is responsible for leading the IT Service Desk team to deliver high-quality, customer-focused technical support across Australia and New Zealand.

This role plays a critical part in ensuring the seamless operation of IT services, driving service excellence, and embedding continuous improvement across service delivery. You will act as a key escalation point, lead a high-performing team, and ensure alignment with ITIL best practices and organisational priorities.

Based in Perth or Melbourne, this role offers the opportunity to make a real impact in a fast-paced, global environment.

In this role you will:

Lead the day-to-day operations of the IT Service Desk, ensuring efficient, high-quality support delivery
Manage, coach, and develop a team of Service Desk Agents based across the country
Monitor and report on service performance, ensuring alignment with KPIs and SLAs
Act as the primary escalation point for complex or high-priority incidents
Drive continuous improvement initiatives to enhance user experience and service quality
Develop and maintain service desk processes, documentation, and knowledge base resources
Partner with internal IT teams and external vendors to deliver seamless end-to-end support
Oversee service desk tools and platforms (including ticketing and remote support systems)
Proactively manage stakeholder communication, service performance, and improvement initiatives

Skills you’ll bring:

6+ years’ experience in IT support, including 3+ years in a leadership or management role
Demonstrated experience managing a 24*7 service desk, working with external vendors and overflow services
Strong technical knowledge across Microsoft 365, Active Directory, desktop environments, and service management tools (e.g. ServiceNow)
Demonstrated experience leading and developing high-performing, customer-focused teams
Strong understanding of ITIL principles and service management frameworks (ITIL certification preferred)
Proven ability to manage service performance through KPIs, SLAs, and reporting
Excellent stakeholder management, communication, and conflict resolution skills
Strong problem-solving skills with a proactive, continuous improvement mindset

What’s in it for you?

Working with a global organisation, you’ll have the opportunity to shape and elevate IT service delivery across multiple regions and business units.

We offer flexible / hybrid working, access to the latest tools and technology, additional leave options, health discounts, and a comprehensive range of employee benefits.

About APM Group

We’re a diverse team of over 16,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health, and wellbeing, and increased social participation.

When you join APM, you’ll have the opportunity to grow your career across global brands and geographies, while making a meaningful difference in people’s lives.

Ready to Join?

Click APPLY now and submit your application via our online recruitment platform.
For a confidential discussion, please contact Shane Bhan at [email protected].

At APM we are strengthened by diversity. We are committed to creating a workplace where everyone feels included, respected, and valued. We encourage applications from people of all ages, nationalities, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and people with disability.

Quick Apply

Refine Your Search

service desk manager jobs in melbourne, vic

Service Desk Manager

Service Desk Manager

Professional Service Manager

Motel Manager

Senior Manager Strategic Business Services

Help Desk Assistant - Telecommunications

Membership Manager

Application Support Engineer - Employment Information Kit

Night Manager

Help Desk Officer (commercial Cleaning) - Malvern VIC

Front Office Duty Manager

Membership Manager

Partner Account Manager

Second In Charge | Highett | Full Time

Manager on Duty

Franchise Business Consultant

Infrastructure Manager

Senior Project Manager

IT Manager - Education

Customer Service Officer

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