Join Our Corporate Team: Helpdesk Opportunities in Telecommunications
Are you currently studying or have experience in Telecommunications or IT? Ready to transition into a corporate environment? We’re looking for talented individuals like you to join our dynamic Helpdesk team. Apply today to take the next step in your career!
Just starting out? If you’re passionate about IT or Telecommunications and eager to learn while you earn, this is your chance to dive into the fast-paced world of a Telco Service Helpdesk. Get hands-on experience and grow with us. Apply now!
About us
Established in 1984, Solve Communications have a proud and long history in the Australian wireless telecommunications industry, boasting in excess of a 30-year partnership with Telstra – Australia’s leading telecommunications and information services company.
About the opportunity
We are currently seeking to hire several experienced or trainee Telco Customer Service to assist on our busy Service Desk.
We have an exciting opportunity for several Helpdesk Assistants to join our team on a full-time basis based in South Melbourne.
This is both a Helpdesk Administration and Telecommunications Support role, NO SALES!
Your duties will include:
- Assisting other members of the helpdesk team
- Providing exceptional customer service to our existing client base
- Processing of orders and customer requests via Salesforce, Email and Telephone
- Providing administrative support to our sales team
- Telco bill reporting
- Administration duties, as requested
Skills and experience
- Any Telco experience especially Telstra experience in mobility preferred but not essential
- IT qualifications/certifications - completed or in process of completing
- Experience with different technologies especially in mobility i.e. iPhones
- You are a confident person who can clearly receive and relay instructions to customers
- Exceptional communication skills
- High level of computer and excel skills
- Proven ability to work through customer inquiries and resolve problems in a professional manner
- Exceptional customer service
- Available to work a rotating roster between the hours of 8:30am to 9pm including occasional weekend
Pay: $60,000.00 – $70,000.00 per year
Work Location: Hybrid remote in South Melbourne VIC 3205
