In-Demand Service representative Jobs in Mackay Qld

Customer Service Representative
PFD Food Services —Mackay QLD
- Full-time
- Customer service
- Organisational skills
- Negotiation
- Health insurance
- Gym membership
9d
Emerging Real Estate Sales Representative
Elders —Mackay QLD
- Full-time
- Management
- Sales
- Business development
Junior Sales Representative
BDS Mechanical Repairs AUS —Mackay QLD
- Full-time
- Sales
- Customer service
- Business development
Quick Apply
6d
Sales Representative Service
Atlas Copco Group —Mackay QLD
- Hybrid work
- Sales
- Customer service
- Communication skills
Development Engineer
Mackay Regional Council —Mackay QLD
- From $99,911.99 a year
- Full-time
- Civil engineering
- Microsoft Office
- No degree
- Annual leave
- Employee assistance program
Rental Coordinator.
United Forklift and Access Solutions —Mackay QLD
- Contract
- Microsoft Office
- Communication skills
- Employee assistance program
- Employee discount
Storeperson
Liebherr-Australia Pty. Ltd. —Mackay QLD
- Full-time
- Forklift
- Communication skills
- Time management
- Parental leave
- Employee discount
3d
Customer Support Representative - Filtration
Hitachi Construction Machinery —Mackay QLD
- Full-time
- CRM software
- Sales
- Customer service
- Wellness program
- Employee assistance program
1d
Lifeguard
Surf Life Saving Queensland —Mackay QLD
- Temporary
- Experience working with children
- First Aid Certification
- Parental leave
- Employee assistance program
Quick Apply
Parts Exchange Coordinator
Liebherr-Australia Pty. Ltd. —Mackay QLD
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Parental leave
- Employee discount
2d
Branch Manager – Mackay
Wormald —Mackay QLD
- Full-time
- Communication skills
- Relocation assistance
Manager (Vessel Traffic Services)
Queensland Government —Mackay QLD
- Management
- Master's degree
- Business
1d
Sales Representatives - Mackay
4WD SUPACENTRE —Mackay QLD
- Weekend availability
- Retail sales
- Employee discount
Quick Apply
13d
Field Service Technician
Liebherr-Australia Pty. Ltd. —Mackay QLD
- Overtime
- Maintenance
- Parental leave
- Employee discount
2d
Mechanical Lead | Lift Mechanic - East Coast
Haynes Group —Mackay QLD
- Heavy lifting
- Maintenance
- Supervising experience
- Parental leave
- Employee assistance program
14d

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Emerging Real Estate Sales Representative
Elders —Mackay QLD
Hold a current driver's licence. Hold, or be willing to obtain, a Real Estate registration/licence. Experience in real estate, sales, agriculture, or rural…

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Customer Service Representative

PFD Food Services -
Mackay QLD

Apply Now

Job Details

Full-time
9 days ago

Benefits

Health insurance
Gym membership

Qualifications

Customer service
Organisational skills
Negotiation
Time management

Full Job Description

Play a key role in supporting the Australian economy.
Discounted food, travel, entertainment, gym membership, staff parking and, + more.
Full time work.

Company

For 81 years, we've achieved success through our ability to innovate, placing a clear emphasis on how we best serve our customers’ needs. As demand continues to grow, we have expanded rapidly, now delivering a superior range of dry goods, frozen and chilled products, fresh seafood and meat, confectionery, paper products, and cleaning solutions.

In recent years, we’ve seen significant growth and invested in our systems and processes, building a close partnership with Woolworths Group that has continued to deliver high-quality service for our customers and suppliers.

In 2024, Woolworths moved to a 100% interest in the PFD business, bringing PFD exciting opportunities as a strategic part of the Group. Sharing expertise across both teams will ensure our continued success and drive further growth and unlock our collective potential.

About this Position

We’re looking for an energetic and customer-focused individual to join our team as a Customer Service Representative. In this frontline role, you’ll be the first point of contact for our valued customers placing orders, handling enquiries, and resolving issues with professionalism and care. If you thrive in a fast-paced environment, love building relationships, and enjoy finding solutions, we’d love to hear from you

Key Responsibilities

Receive and manage a high volume of inbound customer calls.
Accurately process orders received via phone, email, fax, and online channels.
Make outbound calls to follow up with customers, confirm orders, and share product updates.
Communicate with customers about stock availability and suggest suitable alternatives.
Handle and record customer complaints, ensuring follow-up and resolution in line with procedures.
Promote PFD’s extensive product range during customer interactions.
Create and update customer records and assist in setting up new accounts.
Generate custom pantry/order sheets using customer order history.
Support other departments with administrative or operational tasks as required.
Adhere to all workplace health, safety, food safety, and compliance policies, and actively contribute to a positive safety culture.

What We’re Looking For

To thrive in this role, you will bring:

A professional phone manner and a strong ability to build lasting customer relationships.
Exceptional time management and organisational skills.
A problem-solving mindset with attention to detail.
Confidence in selling and negotiating with customers.
A clear understanding of the full service cycle from order to delivery.
A team-first attitude with flexibility to assist where needed.

What PFD is Offering the Successful Candidate

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).

Culture & Values

Customer Focus

Know your external and internal customers. Gain and preserve their confidence because we can only be successful if our customers are successful.

Respect

Treat people at work and in the community as they would like to be treated. Act safely, responsibly, and ethically.

Passion

Share the passion of making us a successful and dynamic company. Let’s celebrate successes.

Simplicity

Let’s minimise the complications of doing business so customer services are on time, accurate and reliable. Share ideas to improve our company.

Leadership

All of us can be leaders in our day to day working lives. Bring out the best in yourself and the people around you. Do what you say you are going to do.

How to Apply

This is a fantastic opportunity to join a well-established business where your customer service skills can shine. If you’re proactive, dependable, and ready to be part of a supportive team, apply now and help us deliver quality service to our customers every day. Click the apply button and submit your updated resume and a cover letter.

As part of our recruitment process, do you consent to undergoing employment checks? These may include a medical assessment (which may involve drug and alcohol testing), a National Police History Check, a Working With Children/Vulnerable Groups Check, and a Licence Validation/Demerit Point Check.

Please note: We do not accept unsolicited CVs from recruitment agencies or third parties. Any CVs sent directly to Line Managers will not be considered, and we will not be responsible for any associated fees or costs.

PFD Food Services is committed to being an Equal Employment Opportunity employer.

Apply Now

Refine Your Search

service representative jobs in mackay qld

Customer Service Representative

Emerging Real Estate Sales Representative

Junior Sales Representative

Sales Representative Service

Development Engineer

Rental Coordinator.

Storeperson

Customer Support Representative - Filtration

Lifeguard

Parts Exchange Coordinator

Branch Manager – Mackay

Manager (Vessel Traffic Services)

Sales Representatives - Mackay

Field Service Technician

Mechanical Lead | Lift Mechanic - East Coast

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