In-Demand Manager, technical support – anz Jobs in Ivanhoe Vic

Manager, Technical Support – ANZ
SOTI Inc. —Mulgrave VIC
- Full-time
- Management
- Databases
- Analysis skills
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PPG —Braeside VIC
- Full-time
Quick Apply
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Siemens Healthineers —Melbourne VIC
- Full-time
- PMP
- Communication skills
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ALSTOM —Melbourne VIC
- In-person
- Parental leave
- Gym membership
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Yunex Traffic —Abbotsford VIC
- Full-time
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Quality Assurance Manager - Hybrid
KBR —Melbourne VIC
- Full-time
- Hybrid work
- ERP systems
- Parental leave
11d
Senior Relationship Credit Manager, Emerging Corporate
ANZ Banking Group —Melbourne VIC
- Full-time
- Communication skills
Territory Manager - Pharmacy Automation
BD —Melbourne VIC
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Assistant Quality Assurance Manager - Hybrid
KBR —Melbourne VIC
- Full-time
- Hybrid work
- ERP systems
- No degree
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11d
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Live Nation —Melbourne VIC
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Cisco Systems —Melbourne VIC
- Full-time
- Computer Science
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Latitude Financial Services —Melbourne VIC
- Full-time
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Account Executive , ANZ Public Sector
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Sales
- Business development
- AWS
10d
Regional Manager - Roads & Highways Victoria
AECOM —Melbourne VIC
- Full-time
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Application System Support Consultant (18month contract)
Miele —Hawthorn East VIC
- Full-time
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- Microsoft Powerpoint
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Strategic Pursuit Manager
AECOM —Melbourne VIC
- Full-time
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Customer Success Manager
VivaCity —Melbourne VIC
- $90,000 - $110,000 a year
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Quick Apply
5d
Senior Resource Deployment Specialist
Red Hat, Inc. —Melbourne VIC
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Technical Sales Manager - Food Solutions
Brenntag Australia Pty. Ltd. —Bayswater VIC
- Full-time
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Quick Apply

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Manager, Technical Support – ANZ

SOTI Inc. -
Mulgrave VIC

Apply Now

Job Details

Full-time
6 days ago

Qualifications

Management
Enterprise software
Microsoft SQL Server
Technical support
Databases
Analysis skills
Diploma
Leadership
Communication skills
Information Technology

Full Job Description

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job Title: Manager, Technical Support

Location

Who we are

At SOTI, we are committed to delivering best-in-class mobile and IoT (Internet of Things) device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they have always been done.

What We Are Looking For

We are seeking an early-career professional with a strong foundation in technology and a passion for delivering exceptional customer support. As a Technical Support Manager, you bring energy, curiosity, and a proactive approach to identifying and resolving complex technical issues.

You demonstrate a solid understanding of computer networking principles, coupled with strong analytical and problem-solving skills, and the ability to perform effectively in a fast-paced environment. You are motivated to continuously learn, adapt, and grow, while maintaining a high standard of customer experience.

This role offers significant opportunities for professional development and the chance to build a long-term career with SOTI.

What’s in it for you?

The People - From our humble origins in our founder’s basement to our industry-leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You’ll get the chance to work with leading-edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

What You Will Do

Lead and manage a team of Team Leads and Technical Support Engineers across L1 to L3 support
Conduct regular one-on-one meetings to drive performance, engagement, and career development
Ensure adherence to SLAs, response times, and overall service quality standards
Monitor support queues, escalations, and resolution effectiveness to maintain operational excellence
Prepare and present monthly performance reports, including key metrics, insights, and improvement plans
Coach and develop team members to enhance technical capability, productivity, and career progression
Ensure teams are equipped with the right tools, resources, and knowledge for efficient operations
Collaborate with cross-functional teams such as Product, Engineering, and Customer Success to improve processes and customer outcomes
Drive continuous improvement by identifying gaps, optimizing workflows, and updating documentation
Support workforce planning, capacity management, and shift alignment to meet business demands
Act as an escalation point for critical issues and ensure timely resolution
Demonstrate flexibility to accommodate early or late calls and meetings based on business and regional requirements

Experience You Will Bring

Degree or Diploma in Computer Networking, Information Technology, Computer Science, or a related technical field
8+ years of experience in technical support, including at least 3+ years in a leadership or management role
Strong understanding of technical support operations, including SLA management and escalation handling
Excellent verbal and written communication skills in English
Proven problem-solving ability with a structured and analytical approach
Strong leadership qualities with the ability to coach, mentor, and motivate teams
Ability to thrive in a fast-paced, dynamic environment with a focus on results and continuous improvement
Knowledge of mobile computing platforms, including Windows, iOS, Android, and legacy systems such as Blackberry
Understanding of networking fundamentals, databases, and enterprise software environments
Experience with Mobile Device Management (MDM) solutions is an advantage
Working knowledge of Microsoft SQL or similar database technologies is preferred

#LI-DK1

If you want to bring your ideas to life, apply at SOTI today.

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

Apply Now

Refine Your Search

manager, technical support – anz jobs in ivanhoe vic

Manager, Technical Support – ANZ

Account Project Portfolio Manager

Training Manager

Software Project Manager

Tactical Sales Lead

Business Development Manager

Quality Assurance Manager - Hybrid

Senior Relationship Credit Manager, Emerging Corporate

Territory Manager - Pharmacy Automation

Assistant Quality Assurance Manager - Hybrid

Artist and Promoter Relations Manager

Director, Customer Experience

Merchant Servicing Specialist

Account Executive , ANZ Public Sector

Regional Manager - Roads & Highways Victoria

Application System Support Consultant (18month contract)

Strategic Pursuit Manager

Customer Success Manager

Senior Resource Deployment Specialist

Technical Sales Manager - Food Solutions

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SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

If you want to bring your ideas to life, apply at SOTI today.

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