In-Demand Payments manager Jobs in Gold Coast, Qld

Front Office & Operations Team Leader
Backpackers In Paradise —Surfers Paradise QLD
- $65,000 - $75,000 a year
- Weekend availability
- Customer service
- Supervising experience
- Front desk
- Employee discount
Quick Apply
HR Advisor Talent Acquisition & Onboarding
Rosebel Gold Mines N.V. —Gold Coast QLD
- 12 hour shift
- Microsoft Excel
- Customer service
- Data analysis skills
Quick Apply
Contract Administrator
Icon —Chevron Island QLD
- Full-time
- Construction experience
- Communication skills
- Negotiation
- Parental leave
- Employee assistance program
1d
Cost Manager
Rosebel Gold Mines N.V. —Gold Coast QLD
- Full-time
- Microsoft Excel
- Management
- Administrative experience
Quick Apply
Cost Manager
Turner & Townsend —Gold Coast QLD
- Full-time
- Construction Management
Quick Apply
6d
HR Advisor, Employee Engagement & Labor Relations
Rosebel Gold Mines N.V. —Gold Coast QLD
- 12 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
4d
Shift Supervisor
Everything Fleet PTY LTD —Southport QLD
- $65,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick Apply
Relocate to North Queensland: Senior Contract Administrator / Superintendent – Major Infrastructure
AECOM —Gold Coast QLD
- Full-time
- Hybrid work
- Administrative experience
- Construction experience
- Civil Engineering
Engineering Manager, Machines4U
Machines4U —Gold Coast QLD
- Full-time
- Hybrid work
- Parental leave
Quick Apply
OSHC Coordinator - Vacation Care- Mansfield, QLD
The Extend Group —Mount Nathan QLD
- $47 - $50 an hour
- Contract
- Management
- Master's degree
- Bachelor's degree
- Paid training
Quick Apply
Night Auditor
NOVOTEL —Surfers Paradise QLD
- $29.45 - $44.18 an hour
- Part-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick Apply
Deputy Manager Mine Maintenance
Rosebel Gold Mines N.V. —Gold Coast QLD
- Full-time
- Management
- Maintenance
- Microsoft Office
Quick Apply
Customer Experience Leader
O'Brien Glass Industries Limited —Gold Coast QLD
- Overtime
- Microsoft Office
- Organisational skills
- IT
Front of House Staff
ANTIKA Bar & Grill —Surfers Paradise QLD
- $32.18 - $38.61 an hour
- Every weekend
- Customer service
- No experience needed
- Cleaning
Quick Apply
Clinic Support Officer
Griffith University —Southport QLD
- $76,126 - $80,321 a year
- Full-time
- Databases
- Administrative experience
- Clinic
Quick Apply
6d
Projects Administrator
Travel + Leisure Co. —Bundall QLD
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick Apply
OOSH Vacation Care Coordinator- Tweed Heads, NSW
The Extend Group —Tweed Heads NSW
- $47.81 - $50.00 an hour
- Full-time
- Management
- Master's degree
- Bachelor's degree
- Paid training
Quick Apply
1d
Educational Leader
Story House Early Learning —Pimpama QLD
- Full-time
- Employee discount
- Free food
Receptionist/Administration - Service Advisor
ASAP Autocare —Nerang QLD
- $50,000 - $65,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee discount
- Professional development assistance
Shift Supervisor/Manager
Pizza Hut —Carrara QLD
- Part-time
- Customer service
- In-person
Quick Apply

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Front Office & Operations Team Leader

Backpackers In Paradise
Surfers Paradise QLD

Quick Apply

Job Details

Permanent | Full-time
$65,000 - $75,000 a year

Benefits

Employee discount
Opportunities for promotion

Qualifications

RSA
Customer service
Supervising experience
Front desk
Leadership
Communication skills
Marketing

Full Job Description

Help Build the Gold Coast's Best Backpacker Hostel

Front Office & Operations Team Leader

Full-Time Position | Backpackers in Paradise | Surfers Paradise, Gold Coast

Be Part of an Exciting Business Transformation

Backpackers in Paradise is entering an exciting new chapter.

We're investing in major property refurbishments, implementing new technology, enhancing the guest experience, and rolling out an exciting marketing strategy to position ourselves as one of Australia's leading backpacker hostels.

We're looking for an experienced, energetic, and hands-on Front Office & Operations Team Leader to join our leadership team.

Working alongside the Hostel Manager, you'll play a key role in leading our Front Office team, supporting daily hostel operations, implementing new initiatives, and championing positive change throughout the business.

This is far more than a reception role. It's an opportunity to influence the future of Backpackers in Paradise while building your own career within a business that's committed to continuous improvement and exceptional guest experiences.

About the Role

As our Front Office & Operations Team Leader, you'll lead our Front Office team and play an integral role in the hostel's day-to-day operations.

You'll ensure every guest receives outstanding service from check-in to check-out while supporting the Hostel Manager with operational improvements, staff development, volunteer coordination, marketing initiatives and the implementation of new systems and processes.

This is a varied, hands-on leadership role where no two days are the same.

Key Responsibilities

Lead the day-to-day operation of Reception and Front Office.
Deliver exceptional guest service and create memorable experiences for travellers from around the world.
Supervise, mentor, and develop reception staff and volunteers.
Manage guest check-ins, check-outs, reservations, payments, and enquiries.
Coordinate with Housekeeping to ensure rooms are guest-ready and communicate maintenance issues to the Hostel Manager for timely resolution.
Support the Hostel Manager with rostering, daily operations, and continuous improvement initiatives.
Resolve guest concerns professionally and efficiently.
Assist with the implementation of new technology, operational improvements, and business initiatives.
Assist in managing our social media platforms, including Instagram, Facebook, and TikTok.
Help implement our marketing strategy by promoting guest experiences, events, and hostel activities.
Encourage guest engagement, online reviews, and social media interaction.
Provide support across other areas of the hostel, including the café and bar when required.
Lead by example while fostering a positive, supportive, and energetic team culture.

About You

We're looking for someone who enjoys working in a fast-paced hospitality environment and genuinely loves creating amazing guest experiences.

You'll ideally have:

Previous experience working in a backpacker hostel reception environment.
Experience using Cloudbeds is highly desirable; however, applicants with experience using other Property Management Systems (PMS) are encouraged to apply.
Previous leadership or supervisory experience.
Excellent customer service and communication skills.
Strong organisational, problem-solving and time management abilities.
Confidence leading a team while remaining hands-on in daily operations.
An interest in social media, digital marketing, and promoting guest experiences.
A proactive attitude with a willingness to embrace change and continuous improvement.
Flexibility to work weekends, evenings, and public holidays.
A genuine passion for hospitality and creating unforgettable experiences for travellers.

Essential Requirements

Australian Citizen, Permanent Resident, or currently on a clear pathway to obtaining Permanent Residency.
Current RSA (Responsible Service of Alcohol).

Why Join Backpackers in Paradise?

This is an exciting opportunity to join the leadership team at one of the Gold Coast's best-known backpacker hostels.

We're not simply maintaining the business; we're transforming it.

You'll work alongside the Hostel Manager and play an important role in implementing new technology, improving operations, developing our team, enhancing the guest experience, and helping bring our marketing vision to life.

We Offer

Salary: $65,000–$75,000 + Super + Performance Incentives
Full-time leadership position.
Genuine opportunities for career progression.
A supportive management team that values initiative, innovation, and new ideas.
The opportunity to influence change rather than simply maintain the status quo.
A fun, energetic and rewarding workplace where no two days are the same.

Pay: $65,000.00 – $75,000.00 per year

Benefits:

Employee discount

Application Question(s):

Do you Permanent Residency or Australian citizen?

Experience:

Leadership: 1 year (Required)

Licence/Certification:

RSA (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

payments manager jobs in gold coast, qld

Front Office & Operations Team Leader

HR Advisor Talent Acquisition & Onboarding

Contract Administrator

Cost Manager

Cost Manager

HR Advisor, Employee Engagement & Labor Relations

Shift Supervisor

Relocate to North Queensland: Senior Contract Administrator / Superintendent – Major Infrastructure

Engineering Manager, Machines4U

OSHC Coordinator - Vacation Care- Mansfield, QLD

Night Auditor

Deputy Manager Mine Maintenance

Customer Experience Leader

Front of House Staff

Clinic Support Officer

Projects Administrator

OOSH Vacation Care Coordinator- Tweed Heads, NSW

Educational Leader

Receptionist/Administration - Service Advisor

Shift Supervisor/Manager

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