Are you a proactive relationship-driven professional with a passion for delivering exceptional customer experiences? Join Integrated ICT, a Market Creations Company, and become an essential part of our dynamic team based in our vibrant Geraldton office.
As an Account Manager, you will be the trusted partner for a portfolio of clients, ensuring satisfaction, retention, and growth. You’ll act as the primary point of contact, providing timely and effective communication, and collaborating with internal Sales and Technical teams to deliver solutions that exceed expectations. Your proactive approach will see you anticipate client needs and offer tailored solutions and value-added services.
You’ll prepare and deliver Quarterly Business Reviews (QBRs), maintain accurate account records, and monitor performance to drive continuous improvement. You are particular about keeping records and have a strong attention to detail, particularly when updating the CRM and preparing high-quality tenders and proposals.
This role requires a strong understanding of pricing models, contract renewals, and vendor-driven changes, as well as a commitment to timely communication and financial accuracy.
Join our team and work with driven and passionate people who collaborate and support each other to achieve success. If you’re passionate about technology, thrive on finding solutions, and are committed to delivering outstanding customer service, we want to hear from you.
You'll achieve success in this role with the following attributes:
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Proven experience in an Account Executive, Account Manager, or Business Development role within IT, MSP, or technology services.
- Proven ability to build and sustain strong, long-term client relationships and effectively manage accounts.
- Be a skilled presenter, able to translate technical concepts into clear, actionable insights.
- Strong capability to identify client needs and uncover new opportunities, offering tailored solutions.
- Experience preparing accurate quotes, tenders and proposals.
- Knowledge of Microsoft 365 solutions, licensing, and service improvements.
- Understanding of virtualisation/cloud-based solutions and cyber security best practices.
- Exceptional communication skills, engaging both technical and non-technical stakeholders.
- Willingness to attend industry events and trade shows to enhance client engagement.
- Demonstrated interest in artificial intelligence and emerging technological trends.
- Experienced in preparing and delivering tenders, proposals, and contracts, ensuring accuracy, compliance, and alignment with client and company requirements.
- Highly proficient in using CRM platforms (such as ConnectWise, HubSpot, or similar) to manage sales pipelines, track opportunities, and provide accurate reporting and forecasting.
- Outstanding written and verbal communication skills, with the ability to create and present persuasive sales proposals and presentations to clients and stakeholders.
- Solid commercial understanding, capable of aligning sales activity with organisational profitability, interpreting sales data, and identifying cost-saving initiatives.
- Strong negotiation and influencing skills, comfortable engaging with stakeholders at all organisational levels.
- Well organised, with the ability to juggle multiple opportunities, proposals, and client relationships concurrently in a fast-paced environment.
- Team-oriented approach, demonstrating the ability to collaborate effectively with colleagues across sales, operations, marketing, and procurement to achieve shared business objectives.
- Our clients are all over Western Australia and travel to regional centres is a requirement of the role.
- A current driver’s license.
About Integrated ICT
We operate from offices in Perth and Geraldton, with a reputation as one of Western Australia’s leading ICT service providers. Our success is driven by a dynamic and expanding team of ICT consultants, technical engineers, and support staff, as well as enduring partnerships with valued clients and industry-leading vendors.
As our portfolio of clients continues to grow across diverse sectors—including Local Government Authorities, Schools, Not for Profits, Health, Mining, Corporates, and SMEs—you will be joining a collaborative environment that values innovation, expertise, and professional development. Integrated ICT is ISO/IEC 27001:2022 certified, demonstrating our commitment to the highest standards of information security across all aspects of our ICT services and is proud to be a WALGA preferred supplier and Department of Education panel integrator.
Our mission is to put the end user at the forefront of every innovative Information & Communications Technology solution we provide. By doing our job well, our clients can get on with doing their job better.
To join our vibrant, growing team apply now with your cover letter and resume to: [email protected]
For more about us go to www.integratedict.com.au
Integrated ICT put the end user at the forefront of every innovative Information & Communications Technology solution we provide. By doing our job well, our clients can get on with doing their job better.
