In-Demand Customer resolution specialist Jobs in Fawkner Vic

Customer Resolution Specialist
Superloop —Melbourne VIC
- On call
- Hybrid work
- Salesforce
- Analysis skills
- Communication skills
- Work from home
- Free food
Customer Care Specialist
Lyka —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Typing
- Communication skills
- Parental leave
Quick Apply
2d
Customer Service Specialist
Arthrex —Port Melbourne VIC
- Rotating roster
- Hybrid work
- Microsoft Outlook
- Customer service
- ERP systems
- Health insurance
4d
Mobility Specialist - APAC
Remote —Melbourne VIC
- $29,450 - $74,500 a year
- Remote
- AI
- Communication skills
- Relocation assistance
- Annual leave
Customer Support Specialist
HUB24 —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Financial services
- Communication skills
- Parental leave
Customer Support Specialist – Proactive Payment Support
Recoveriescorp —Docklands VIC
- Full-time
- Customer service
- Employee assistance program
- Employee discount
Customer Service Officer (Hub Specialist)
Link Group —Docklands VIC
- Rotating roster
- Customer service
- Financial services
5d
Complaints & Resolution Specialist
Link Group —Docklands VIC
- Management
- Communication skills
- Parental leave
- Employee assistance program
Customer Service & Warranty Specialist
Freighter Group —Melbourne VIC
- $80,000 - $90,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
6d
Dispute Resolution Specialist
Allianz —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
- Time management
2d
Customer Care Specialist
Guild Group —Melbourne City Centre VIC
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Employee assistance program
- Employee discount
2d
SOC Analyst L2
AC3 —Melbourne VIC
- $800 - $850 a day
- Overtime
- Analysis skills
- Communication skills
Quick Apply
Contract Logistics WMS Operational Specialist
Kuehne+Nagel —Derrimut VIC
- Data analysis skills
- Senior Secondary Certificate of Education
- Communication skills
- Health insurance
- Parental leave
2d
Liability Specialist
EML —Melbourne VIC
- Full-time
- Organisational skills
- Communication skills
- Work from home
- Parental leave
Customer Support Specialist - 6 months contract
Cargill —Melbourne VIC
- Contract
- CRM software
- Sales
- Microsoft Office
Customer Service Officer
Link Group —Docklands VIC
- Rotating roster
- Customer service
- Financial services
Specialist Care Consultant
Optus —Melbourne VIC
- Weekend availability
- Case management
- Communication skills
- Negotiation
- Parental leave
- Employee discount
5d
Customer Success Manager
King Kong —South Yarra VIC
- $90,000 - $120,000 a year
- Full-time
- Hybrid work
- Leadership
- Work from home
Quick Apply
6d
Senior Test Analyst - Rostering Project
Peter MacCallum Cancer Centre —Parkville VIC
- Up to $96,181 a year
- Overtime
- Management
- Clinic
- Analysis skills
- Annual leave
2d
Data Center Engineering Operation Trainee, Data Center Engineering Operations
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Engineering
- No experience needed
- AWS

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Customer Resolution Specialist

Superloop -
Melbourne VIC

Apply Now

Job Details

Benefits

Work from home
Free food

Qualifications

Salesforce
Analysis skills
Telecommunication
Communication skills

Full Job Description

Company Overview

Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses. We enable challenger retail brands (including Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform. Superloop provides connectivity and services to customers in three segments of the market: Consumer, Business and Wholesale. Our offerings leverage Superloop’s investments in physical infrastructure assets that include fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel every day for their connectivity needs.

Visit www.superloop.com to learn more.

Role Purpose

The Customer Resolution Specialist role is pivotal in managing and resolving customer complaints effectively, including escalations from vulnerable customers and individuals impacted by Family and Domestic Violence (FDV), as well as High Net Worth Individual (HNI) escalations. This role focuses on proactively identifying and resolving ongoing unresolved customer issues, improving customer experience, reducing repeat contacts, and building trust and brand loyalty.

The role includes handling inbound and outbound interactions, including high-risk and emergency situations, with professionalism, discretion, and empathy.

Key Responsibilities

Complaints Management

Handle Superloop product complaints across multiple channels, in line with regulatory and company complaint handling policies.
Engage with customers empathetically, with particular attention to FDV-affected and vulnerable customers.
Maintain accurate and confidential case notes and adhere to privacy protocols.
Liaise with internal teams to expedite resolution and ensure timely customer feedback.
Monitor complaint trends to identify recurring issues and suggest process improvements.
Escalate complex or high-risk complaints when required, following through until resolution.

Inbound and Outbound Customer Engagement

Conduct inbound and outbound calls for vulnerable customers, including FDV or emergency situations.
Manage 000 emergency outbound calls where necessary.
Handle complaints and TIO escalations through inbound and outbound channels.
Manage financial hardship cases with sensitivity, both inbound and outbound.
Provide empathetic support and resolution for high-risk customer scenarios.

Proactive Solutions Handling

Address repeat caller concerns with ownership and proactive problem-solving.
Investigate root causes behind repeated contacts or unresolved issues.
Coordinate with internal teams (tech, provisioning, billing) to implement permanent fixes.
Document cases thoroughly and ensure end-to-end closure with customer satisfaction.
Track recurring issues and provide insights for systemic improvements.
Reduce call centre volume by resolving issues before repeat contact occurs.

Qualifications and Experience

3+ years in a customer support or complaints resolution role within the telecommunication industry.
Experience handling FDV or vulnerable customers is highly regarded.
Strong interpersonal and communication skills, with a high level of empathy.
Ability to manage emotionally charged conversations and resolve conflict.
Strong analytical and problem-solving skills.
Experience in root cause analysis and cross-functional collaboration.
Familiarity with Salesforce ticketing systems and complaint handling tools (desired)

Key Attributes

Empathetic and customer-focused.
Proactive mindset with strong ownership.
High attention to detail and accuracy.
Resilient and composed under pressure.
Ethical and respectful of confidentiality.

On Offer

Flexibility – Work from home 50% of the time
Free Home Broadband
Free Mobile SIM plan
Lunch on Wednesdays, snacks, donuts and more!
Diverse and inclusive culture
Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond.

Roster rotations run Monday to Sunday, with standard operating hours from 8:00 am to 8:00 pm. This may include 24-hour on-call shifts while on duty, so candidates must be comfortable with flexible hours and handling emergency calls outside typical operating times.

At Superloop, we’re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members. As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We’re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.

Apply Now

Refine Your Search

customer resolution specialist jobs in fawkner vic

Customer Resolution Specialist

Customer Care Specialist

Customer Service Specialist

Mobility Specialist - APAC

Customer Support Specialist

Customer Support Specialist – Proactive Payment Support

Customer Service Officer (Hub Specialist)

Complaints & Resolution Specialist

Customer Service & Warranty Specialist

Dispute Resolution Specialist

Customer Care Specialist

SOC Analyst L2

Contract Logistics WMS Operational Specialist

Liability Specialist

Customer Support Specialist - 6 months contract

Customer Service Officer

Specialist Care Consultant

Customer Success Manager

Senior Test Analyst - Rostering Project

Data Center Engineering Operation Trainee, Data Center Engineering Operations

I want to receive the latest job alert for customer resolution specialist in fawkner vic

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