Make a real difference in people’s lives
Join SSI and be part of a purpose-driven organisation supporting people from refugee and migrant backgrounds to build new lives in Australia. As a Settlement Caseworker, you’ll play a vital role in empowering individuals and families to achieve independence, stability and a sense of belonging in their new community.
About the Role
The Settlement Caseworker provides tailored settlement support to newly arrived migrants and refugees, helping them navigate life in Australia and build independence. You will manage a caseload of low to medium-intensity clients, delivering person-centred casework, coordinating referrals and supporting clients to access the services they need to thrive.
This is a highly collaborative role where you will work closely with internal teams and external service providers to achieve meaningful, sustainable outcomes for clients.
This is a full-time max-term contract until end of June 2027, based at our Logan Qld office.
Key Responsibilities:
- Deliver client-centred case management, including assessments, case plans and regular reviews
- Support clients to build independence through capacity-building activities and referrals
- Provide information, advice and coordinated referrals to appropriate services
- Maintain accurate and compliant case notes and client records
- Build strong relationships with internal teams and external stakeholders
- Monitor client progress and follow up on referral outcomes
- Contribute to reporting on client outcomes, trends and service quality
- Participate in community forums and advocate for client needs
About You
You are a compassionate and culturally responsive professional who is passionate about supporting people from diverse backgrounds. You thrive in a collaborative environment and are motivated by making a tangible difference in people’s lives.
You will bring:
- Tertiary qualifications in Community Services, Social Work or a related discipline
- Experience delivering culturally responsive casework services
- Strong understanding of the settlement or multicultural sector and relevant services
- Excellent communication and interpersonal skills, with the ability to engage diverse communities
- Strong organisational and administrative skills, including client record management
- Ability to manage competing priorities and complex client needs
- Experience working with newly arrived migrants or refugees is highly desirable
Apply Now! If you’re ready to support people to build new beginnings and create lasting impact in the community, we’d love to hear from you.
About Us
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
- Industry leading hybrid and flexible working arrangement supporting work from home and office, including the opportunity of a 9-day fortnight;
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our inhouse wellbeing programs
- Working alongside professional and dedicated team members all wanting to make a difference in our communities.
About our Recruitment Process
SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment. All staff who work on, support, or manage Queensland child-related work must hold a Blue Card, even if they are not based in Queensland.
Our commitment to Diversity
SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.
To Apply
If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.
Applications close 23rd June 2026
If you would like more information on the recruitment process, please contact the talent acquisition team at
[email protected]
A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.
SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at
[email protected]
Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.
