In-Demand Service advisor Jobs in Cranbourne, Vic

Service Advisor
Cummins Inc. —Pakenham VIC
- Overtime
- Customer service
- Communication skills
Service Advisor
Adaptalift Group —Springvale VIC
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Customer service
- Fuel discount
Quick Apply
1d
Parts Advisor
Brandt Tractor —Pakenham VIC
- Full-time
- Organisational skills
- Communication skills
- Employee assistance program
Quick Apply
Service Tech Coordinator
Keysight Technologies, Inc. —Mulgrave VIC
- Part-time
Customer Service Consultant / Manager
Mike's Carpet Discounters —Carrum Downs VIC
- Weekend availability
- Merchandising
- English
- Organisational skills
Heavy Vehicle Workshop Controller / Foreman - Patterson Cheney Trucks – Pakenham
Patterson Cheney Pty Ltd —Pakenham VIC
- Overtime
- Leadership
- Communication skills
- Employee discount
13d

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Service Advisor

Cummins Inc. -
Pakenham VIC

Apply Now

Job Details

Full-time

Benefits

Safety equipment provided

Qualifications

Customer service
Driver Licence
Communication skills

Full Job Description

You will make an impact in the following ways:

Assisting service department achieve KPI's
Provide prompt assistance to customers through various media - Multi-Skill/Multi-channel support (Chat/Email/Phone)
Interview customers, take all details and open jobs.
Coordinate and assist workshop scheduling of jobs
Document customer inquiry information within appropriate Cummins systems
Quote repair using the Cummins Operating System.
Closing out jobs for month end.
Processing labor into SRT and warranty guidelines
Resolve non-routine customer issues through understanding Cummins processes, systems and practices
Invoicing & cash sales
Submit all types of Warranty Claims, including Goodwill.
Determining applicable coverages, account availability and payment terms
Escalate complex issues, providing documentation through process
Contribute ideas and suggestions on how the existing processes can be made more customer centric or efficient
Ad hoc participation in projects and pilot programs as they come up

To be successful in this role you will need the following:

Previous relevant work experience is advantageous
Cummins knowledge and or Heavy Vehicle Trade Qualification advantageous
Prior technical and customer service experience is required.
Experience with warranty processing & decision making
Local Valid Drivers License is required
Highly self-driven and motivated with a strong work ethic
Skilled in managing customer concerns and resolving conflicts professionally
Strong communication skills, ensuring clear and timely interaction.
Team-oriented with a collaborative approach to achieving business goals

The ideal candidate has a good understanding of both the Quickserve process and experience with Warranty processing, with strong problem-solving and written and verbal communication skills and a strong customer service focus

Compensation and Benefits

Competitive hourly rate paid as a permanent salary
This is a full time role (38 hours per week)
Overtime as required – Penalty rates paid for all work above 38 hours
All your Safety equipment / PPE are provided

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2430152

Relocation Package No

100% On-Site No

Apply Now

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service advisor jobs in cranbourne, vic

Service Advisor

Service Advisor

Parts Advisor

Service Tech Coordinator

Customer Service Consultant / Manager

Heavy Vehicle Workshop Controller / Foreman - Patterson Cheney Trucks – Pakenham

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