- WFH / Office Hybrid | Full-Time Permanent Position
- Monday to Friday, 7:30am - 3:36pm
- Retail, fuel & grocery discounts + employee milestone celebrations
About Us:
As one of Australia’s largest and fastest-growing materials handling hire and sales companies, Adaptalift Group has over 40 years of heritage as a proudly family-owned and operated business. Employing more than 600 people across Australia and New Zealand, our team members enjoy making a real difference for our customers as part of a dynamic, values-led organisation where safety is at the forefront of everything we do.
Our Product Support & Solutions team is growing, and we have an exciting opportunity for a
Service Advisor to join our National Operations team. This important role supports our service delivery by preparing quotations and liaising with customers.
What You Will Be Doing Day-to-Day:
- Quoting & Estimating: You’ll be preparing and converting service and repair quotes for both rental and retail units—advising customers on the best solutions.
- Customer Liaison: You’ll be communicating with customers via phone and email, following up on quotes, and finalising approvals to keep jobs moving forward.
- System Updates: You’ll maintain accurate records in our CRM, documenting quotes, approvals, and ongoing job details.
- Team Collaboration: You’ll work closely with technicians, service coordinators, and managers—helping to achieve labour recovery targets and ensure excellent customer outcomes.
What’s in it for You:
- Full-time Monday to Friday, 7:30am – 3:36pm
- Flexible hybrid work arrangement after probation - 2 days WFH
- Opportunity to grow your career within a national support function
- Ongoing training, mentorship and development opportunities
- Retail, fuel & grocery discounts + employee milestone celebrations
- Wellbeing support and employee recognition programs
What We’re Looking For:
- Experience within the forklift, material handling, automotive or industrial service industry
- Knowledge of service operations, maintenance scheduling and quotation processes
- Previous experience in a service advisor, service administration, scheduling or customer service role (preferred but not required)
- Strong customer service skills with the ability to build positive relationships
- Excellent verbal and written communication skills
- Strong organisational and prioritisation abilities in a fast-paced environment
- Proficiency in Microsoft Office Suite, particularly Excel, and experience using CRM systems
- Mechanical or technical knowledge is advantageous but not essential
- A proactive, solutions-focused mindset and a strong attention to detail
Applications:
If you’re ready to take the next step in your career and join a team that values collaboration, innovation and service excellence, we’d love to hear from you.
Click
APPLY NOW to submit your application.
