- Community-focused organisation performing rewarding and meaningful work
- Highly Competitive Remuneration & Benefits| Salary Packaging Options
- Based in Coffs Harbour
- $97,791.81 Base + 12% Super + Salary Packaging Option
Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?
With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.
About the Team
The HSP aims to build the skills and knowledge for the social and economic well-being of clients. It delivers Settlement Services to Clients through a tailored, needs-based case management approach. The relationship with the Case Manager is the foundation on which the HSP case management process is based, working in partnership with Clients and other service provider personnel, case workers, and professionals involved in supporting the Client. HSP Clients will be classified into a Tier according to their level of need and the complexity of their circumstances. The majority of HSP clients are expected to be classified under Tier 1 and Tier 2 and will receive the standard HSP services. Client displaying an inability to independently engage with appropriate supports and who might be impacted by multiple and complex barriers may be classified under Tier 3 following written approval from DHA. Tier 3 clients will receive specialised and intensive HSP services.
About You
You will provide holistic case management services under the Humanitarian Settlement Program (HSP) to newly arrived refugees and humanitarian entrants (Clients), including those with complex needs requiring specialised and intensive services, to build the skills and knowledge for social and economic well-being. The Case Manager will be the central point of contact and assume overall and ultimate responsibility for the management of the delivery of Settlement Services to Clients. The Case Manager will provide HSP services to Tier 1, Tier 2, and Tier 3 Clients. We have multiple locations across Sydney.
Responsibilities:
- Develop a holistic and client-centred case plan with the involvement of the clients and consistency with identifying needs. Implement case management plan and continuously monitor, review, and update the plan as required.
- Case management activities, including service coordination, advocacy, case conferences and liaison with other support services and agencies, and ongoing support of clients and families with highly complex needs.
- Support clients through individual crises via crisis management principles, information provision, and referrals to specific support services
- Delivering orientation sessions on various settlement outcome domains to the newly arrived humanitarian entrants under the Community Support Program
Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.
Essential Criteria
- Bachelor / Masters of Social Work or Psychological Science or Psychology
- Experience providing case management support to clients with complex needs
- Experience working with databases and Microsoft Office
- Worked with clients from a culturally and linguistically diverse background
About Us
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
- Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our inhouse wellbeing programs
- Working alongside professional and dedicated team members all wanting to make a difference in our communities.
About our Recruitment Process
SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.
All staff who work on, support, or manage Queensland child-related work must hold a Blue Card, even if they are not based in Queensland.
Our Commitment to Diversity
SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.
To Apply
If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.
Applications close Friday, 19 June 2026
If you would like more information on the recruitment process, please contact the talent acquisition team at
[email protected] or
[email protected] or call us at 0468 836 759.
A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.
SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at
[email protected]
Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.
