In-Demand Support specialist Jobs in Byron Bay Nsw

Customer Support Specialist
Happy Travels —Byron Bay NSW
- From $60,000 a year
- Full-time
- CRM software
- Hospitality
- Customer service
- Employee discount
Quick Apply
Desktop Support Officer
Axiom Technologies —Byron Bay NSW
- Part-time
- Remote
- Microsoft Outlook
- Management
- Customer service
Entry Level Solar Representative - Tele Sales
Smart Energy Group —Byron Bay NSW
- $4,000 - $6,000 a week
- Weekend availability
- Sales
- No experience needed
Quick Apply
Entry Level Solar Representative - Telesales
Smart Energy Group —Ballina NSW
- $4,000 - $6,000 a week
- Weekend availability
- Sales
- No experience needed
Quick Apply
Operations Specialist
Lox & Chain —Byron Bay NSW
- $85,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Quick Apply
Commissions & Payroll Analyst
Smart Energy Group —Byron Bay NSW
- Full-time
- ERP systems
- Databases
- Administrative experience
Quick Apply
Asset Management Coordinator
Byron Shire Council —Mullumbimby NSW
- $104,564 - $121,153 a year
- Full-time
- Leadership
- Communication skills
- Relocation assistance
- Work from home
Behaviour Support Practitioner - Core or Proficient or Advanced
Outcomes Connect Australia —Mullumbimby NSW
- Full-time
- Hybrid work
- Writing skills
- Computer skills
- Communication skills
Quick Apply
FIFO Health and Safety Advisors
Compass Group Australia —Lennox Head NSW
- Full-time
- Leadership
- Free food
Injury Management Officer
Ballina Shire Council —Ballina NSW
- $70,800 - $81,200 a year
- Full-time
- Management
- Case management
- No degree
7d
Senior Rehabilitation Consultant
Interact Injury Management —Ballina NSW
- Part-time
- Hybrid work
- Nursing
- Work from home
Quick Apply
Head Chef/ Chef Manager- Armidale
Compass Group Australia —Lennox Head NSW
- Full-time
- Culinary experience
- Communication skills
Rehabilitation Consultant - Occupational Therapist
Rehab Management —Ballina NSW
- Full-time
- Remote
- Leadership
- Communication skills
Quick Apply
9d
Community Registered Nurse
Right at Home Northern Rivers —Ballina NSW
- From $43.72 an hour
- Full-time
- CPR Certification
- Nursing
- Administrative experience
Quick Apply
14d
Head Chef
Compass Group Australia —Lennox Head NSW
- Full-time
- Culinary experience
- Parental leave
Construction Project Manager
Marcon Consultancy —Lennox Head NSW
- $80,000 - $120,000 a year
- Full-time
- Construction
- In-person
- Leadership
Quick Apply
1d

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Desktop Support Officer
Axiom Technologies —Byron Bay NSW
This role will provide onsite/ on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate fashion to…

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Customer Support Specialist

Happy Travels -
Byron Bay NSW

Quick Apply

Job Details

Full-time
From $60,000 a year

Benefits

Employee discount

Qualifications

CRM software
Hospitality
Customer service
Organisational skills
Communication skills

Full Job Description

Because Every Great Journey Deserves Great Support

Permanent Full-Time | Byron Bay Head Office

At Happy Travels, we're passionate about helping people achieve their travel dreams through unforgettable adventures and exceptional service.

As our business continues to grow, we're looking for a proactive and customer-focused Support Specialist to join our Customer Support & Customer Experience team.

This is a critical role within the business, supporting customers after the booking stage and helping resolve enquiries, booking amendments, travel disruptions, and customer concerns. You'll work closely with our sales teams, suppliers, and operational stakeholders to ensure customers receive the support they need while helping us continuously improve the customer experience.

About the Role

As a Support Specialist, you'll be responsible for managing customer enquiries, complaints, booking changes, and post-sale support across both our online and retail travel channels.

You'll investigate issues, coordinate solutions, liaise with suppliers, and ensure customer concerns are resolved professionally and efficiently. You'll also play an important role in identifying recurring issues and helping improve processes across the business.

No two days are the same, making this an ideal opportunity for someone who enjoys problem solving, customer advocacy, and working in a fast-paced environment.

What You'll Be Doing

Managing customer enquiries, concerns, and support requests
Investigating and resolving customer complaints and booking issues
Processing booking amendments, cancellations, and itinerary changes
Liaising with suppliers to coordinate solutions and customer outcomes
Supporting customers impacted by travel disruptions or supplier changes
Maintaining accurate customer records and case notes
Identifying recurring customer issues and improvement opportunities
Working collaboratively with consultants, leaders, and operational teams to deliver exceptional customer experiences

About You

You'll be someone who genuinely enjoys helping people and finding solutions.

You will bring:

Previous experience in customer service, customer support, complaints resolution, or travel operations
Strong written and verbal communication skills
Excellent problem-solving and investigative abilities
High attention to detail and organisational skills
The ability to remain calm and professional when managing challenging situations
Strong stakeholder management and relationship-building skills
Experience using CRM or customer management systems

Experience within the travel, tourism, hospitality, or service industry will be highly regarded but is not essential.

Why Join Happy Travels?

Permanent full-time opportunity
Join a growing and supportive team environment
Work within a business passionate about travel and customer experience
Opportunity to contribute to continuous improvement initiatives
Career development and progression opportunities
Byron Bay Head Office location

If you're passionate about customer experience, problem solving, and delivering outstanding service, we'd love to hear from you.

If you're passionate about helping customers, solving problems, and delivering exceptional service, we'd love to hear from you. Apply today.

Pay: From $60,000.00 per year

Benefits:

Employee discount

Ability to commute/relocate:

Byron Bay NSW 2481: Reliably commute or planning to relocate before starting work (Preferred)

Work Authorisation:

Australia (Preferred)

Location:

Byron Bay NSW 2481 (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

support specialist jobs in byron bay nsw

Customer Support Specialist

Desktop Support Officer

Entry Level Solar Representative - Tele Sales

Entry Level Solar Representative - Telesales

Operations Specialist

Commissions & Payroll Analyst

Asset Management Coordinator

Behaviour Support Practitioner - Core or Proficient or Advanced

FIFO Health and Safety Advisors

Injury Management Officer

Senior Rehabilitation Consultant

Head Chef/ Chef Manager- Armidale

Rehabilitation Consultant - Occupational Therapist

Community Registered Nurse

Head Chef

Construction Project Manager

More jobs to discover

I want to receive the latest job alert for support specialist in byron bay nsw

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