In-Demand It support technician level 2 Jobs in Bundall, Qld

IT Support Technician - Level 2
Vets Central —Bundall QLD
- Remote
- Office
- Bachelor's degree
- Communication skills
- Employee assistance program
Quick Apply
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Based on your search for it support technician level 2

IT Support Technician - Level 2
Vets Central —Bundall QLD
Provide support and guidance to Level 1 technicians. 3–5 years' experience in a Level 2 IT Support, Desktop Support, or similar role.
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IT Support Technician - Level 2

Vets Central
Bundall QLD

Quick Apply

Job Details

14 days ago

Benefits

Free snacks
Employee assistance program
Free massages

Qualifications

Desktop support
DHCP
VoIP
Bachelor's degree
IT support
DNS
Diploma
Communication skills
Information Technology
VPN

Full Job Description

About the Role

We're looking for a Level 2 IT Support Technician, but not just any tech!

We're after a confident problem solver who enjoys getting to the root of technical issues, helping people, and making a genuine impact across a fast-paced, multi-site business.

As a Level 2 IT Support Technician, you'll be the go-to escalation point for more complex IT issues across our veterinary clinics and support offices. From troubleshooting networking and VPN issues to supporting Microsoft 365, infrastructure projects, device deployments, and business-critical applications, you'll play a key role in keeping our teams connected and operational.

This is a hands-on role where no two days are the same. One day you might be resolving a clinic connectivity issue, and the next you could be assisting with a Windows rollout, VoIP transition, or system upgrade. You'll work closely with the wider Business Technologies team to improve service delivery, contribute to technical projects, and help develop the skills of our Level 1 technicians.

Most importantly, this is a role where your work genuinely matters. Behind every support ticket is a veterinary team caring for pets and their owners, and your technical expertise helps ensure they have the tools and systems they need to do their best work.

If you enjoy solving complex problems, supporting people, and working in a collaborative team environment, we'd love to hear from you.

What You'll Be Doing

Act as the escalation point for more complex IT issues across clinics and support offices
Troubleshoot and resolve hardware, software, networking, VPN, Microsoft 365, and system performance issues
Support key business and clinical applications, including ezyVet, RxWorks, Vision, and Microsoft 365
Assist with infrastructure maintenance, device deployments, software rollouts, and technology projects
Support servers, desktops, laptops, mobile devices, printers, network equipment, and VoIP systems
Work with vendors and third-party providers to resolve technical issues and improve service outcomes
Create and maintain technical documentation, troubleshooting guides, and knowledge base articles
Provide support and guidance to Level 1 technicians
Deliver responsive, customer-focused support across a diverse multi-site environment

What You'll Bring

Bachelor or Diploma in Information Technology, Networking, or a related field
3–5 years' experience in a Level 2 IT Support, Desktop Support, or similar role
Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, Entra ID, and endpoint support
Experience troubleshooting networking issues, including DNS, DHCP, VPNs, firewalls, and connectivity problems
Experience supporting hardware, peripherals, and business-critical systems
Strong communication skills and the ability to explain technical concepts to non-technical users
A calm, customer-focused approach and a genuine passion for problem-solving

Why You'll Love Working With Us

A supportive and collaborative team that values your ideas and expertise
The opportunity to work across a broad range of technologies, systems, and projects
Ongoing learning, development, and career growth opportunities
Flexible work options, including one day working from home per week.
Great Place to Work Certified organisation
Fitness Passport and novated leasing options
Employee Assistance Program and Mental Health First Aiders
Paid parking and bring-your-pet-to-work days
Complimentary snacks, monthly massages, and Friday afternoon team drinks
A modern office environment located opposite HOTA on the Gold Coast

About Vets Central

Vets Central is on a mission to become Australia's leading veterinary partner, supporting veterinary teams to deliver exceptional care to pets and their owners.

Our Business Technologies team plays a critical role in keeping our clinics connected, supported, and ready to deliver great outcomes every day.

If you're ready to take the next step in your IT career and want to be part of a team where your work genuinely makes a difference, we'd love to hear from you.

Quick Apply

Refine Your Search

it support technician level 2 jobs in bundall, qld

IT Support Technician - Level 2

Heavy Vehicle Mechanic

Reactive Support Expert - AU

SERVICE DESK TECHNICIAN II

Cyber Security Expert - AU

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