About the Role
We're looking for a Level 2 IT Support Technician, but not just any tech!
We're after a confident problem solver who enjoys getting to the root of technical issues, helping people, and making a genuine impact across a fast-paced, multi-site business.
As a Level 2 IT Support Technician, you'll be the go-to escalation point for more complex IT issues across our veterinary clinics and support offices. From troubleshooting networking and VPN issues to supporting Microsoft 365, infrastructure projects, device deployments, and business-critical applications, you'll play a key role in keeping our teams connected and operational.
This is a hands-on role where no two days are the same. One day you might be resolving a clinic connectivity issue, and the next you could be assisting with a Windows rollout, VoIP transition, or system upgrade. You'll work closely with the wider Business Technologies team to improve service delivery, contribute to technical projects, and help develop the skills of our Level 1 technicians.
Most importantly, this is a role where your work genuinely matters. Behind every support ticket is a veterinary team caring for pets and their owners, and your technical expertise helps ensure they have the tools and systems they need to do their best work.
If you enjoy solving complex problems, supporting people, and working in a collaborative team environment, we'd love to hear from you.
What You'll Be Doing
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Act as the escalation point for more complex IT issues across clinics and support offices
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Troubleshoot and resolve hardware, software, networking, VPN, Microsoft 365, and system performance issues
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Support key business and clinical applications, including ezyVet, RxWorks, Vision, and Microsoft 365
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Assist with infrastructure maintenance, device deployments, software rollouts, and technology projects
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Support servers, desktops, laptops, mobile devices, printers, network equipment, and VoIP systems
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Work with vendors and third-party providers to resolve technical issues and improve service outcomes
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Create and maintain technical documentation, troubleshooting guides, and knowledge base articles
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Provide support and guidance to Level 1 technicians
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Deliver responsive, customer-focused support across a diverse multi-site environment
What You'll Bring
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Bachelor or Diploma in Information Technology, Networking, or a related field
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3–5 years' experience in a Level 2 IT Support, Desktop Support, or similar role
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Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, Entra ID, and endpoint support
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Experience troubleshooting networking issues, including DNS, DHCP, VPNs, firewalls, and connectivity problems
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Experience supporting hardware, peripherals, and business-critical systems
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Strong communication skills and the ability to explain technical concepts to non-technical users
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A calm, customer-focused approach and a genuine passion for problem-solving
Why You'll Love Working With Us
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A supportive and collaborative team that values your ideas and expertise
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The opportunity to work across a broad range of technologies, systems, and projects
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Ongoing learning, development, and career growth opportunities
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Flexible work options, including one day working from home per week.
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Great Place to Work Certified organisation
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Fitness Passport and novated leasing options
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Employee Assistance Program and Mental Health First Aiders
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Paid parking and bring-your-pet-to-work days
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Complimentary snacks, monthly massages, and Friday afternoon team drinks
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A modern office environment located opposite HOTA on the Gold Coast
About Vets Central
Vets Central is on a mission to become Australia's leading veterinary partner, supporting veterinary teams to deliver exceptional care to pets and their owners.
Our Business Technologies team plays a critical role in keeping our clinics connected, supported, and ready to deliver great outcomes every day.
If you're ready to take the next step in your IT career and want to be part of a team where your work genuinely makes a difference, we'd love to hear from you.
